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Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3510
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
02/05/2024
Quick and easy

Quick and easy got the money within a day

Feefo rating : 5
02/05/2024
Excellent company

Clear instructions and easy to apply. I didn't have any fuss and secured a loan. No issues or stress

Feefo rating : 5
01/05/2024
Excellent

Excellent service and hassle free. Really good rates too.

Feefo rating : 5
01/05/2024
Good service

Very quick decision and fund were in my bank within 2 days

Feefo rating : 5
01/05/2024
Great response, application process was quick and easy.

Excellent service, I would recommend Novuna.

Feefo rating : 5
01/05/2024
Would recommend

Easy to use, quick to decide, funds received next day!

Feefo rating : 5
01/05/2024
Easy to navigate at a glance

Very straight forward & easy to navigate & prompt & the FAQ & messaging service on the app if you download it, for questions is excellent & you can easily change the date your direct debit goes out, to suit you, after a few days of setting it up & make top up payments from within the app & see your statement balance & your very reasonable loan settlement amount at an instant on your home page. Very transparent. Very happy customer.

Feefo rating : 5
30/04/2024
Very good service

The best

Feefo rating : 5
30/04/2024
First Class

Excellent Customer Service & Great Website

Feefo rating : 5
30/04/2024
Thank you,I will speak word what good company loan you're.

Very easy very quick for the answer ,so profisional

Feefo rating : 5
30/04/2024
So quick and very efficient.

So quick and efficient. I was so pleased to have been approved and have always have a great experience dealing with Novuna.

Feefo rating : 5
30/04/2024
A GREAT SERVICE

Fast, professional, easy process. All documentation available quickly. Fast transfer of funds.

Feefo rating : 5
30/04/2024
Expert at what they do

Efficient outcome was quick went according to plan.

Feefo rating : 5
29/04/2024
Straightforward

Professional and uncomplicated

Feefo rating : 5
29/04/2024
Fantastic all round service!

I've been using Novuna for years. One loan helped with a beautiful new bathroom, the current one is to help landscape my little garden. Without he help of these loans, I doubt I'd have ever been able to carry out these home improvements

Feefo rating : 5
29/04/2024
Recommended.

Fuss-free, competitive rates and pleasant, easy-to-deal with staff.

Feefo rating : 5
29/04/2024
All done on line, no hustles

Very efficient

Feefo rating : 5
29/04/2024
Great service

Quick and easy application process, mine was referred for a check but was approved within half an hour. The app is also simple and easy to use. Also the loan is costing me about £1k less in interest than the offering from admiral with whom I already have other products. Goes to show it is always worth shopping around!

Feefo rating : 5
29/04/2024
Best finance company - won't go anywhere else !

easy process from start to finish

Feefo rating : 5
29/04/2024
Quality Service

Quick and easy without any hiccups.

Feefo rating : 5
28/04/2024
Excellent Service

Easy to use and prompt delivery at affordable rates of interest.

Feefo rating : 5
28/04/2024
Great service

Easy to navigate app and quick decision made

Feefo rating : 5
28/04/2024
Straight forward *******

Simple and straightforward process ..

Feefo rating : 5
28/04/2024
Reliable

Good

Feefo rating : 5
28/04/2024
Interest rates changed from what was offered.

Ok but could be better

Feefo rating : 3
28/04/2024
Excellent financial service

Excellent service all done on line monies In bank within 24 hrs.THANK YOU. Had money for home improvements. Would recomend Novuna to all my friends and family

Feefo rating : 5
27/04/2024
Great service!

Quick and easy service. Would recommend.

Feefo rating : 5
27/04/2024
Fantastic service

Fantastic quick and efficient, would highly recommend 🙂

Feefo rating : 5
27/04/2024
Loan application and approval process

Easy to apply and quick to respond!

Feefo rating : 5
27/04/2024
Spot on easy service, with quick responce

Spot on easy service, with quick responce, wont use anyone else from now on

Feefo rating : 5
27/04/2024
Almost 5 star

Very happy with the progress and fast payment, but changing the apr and not telling me to the last minute seems a bit under handed.

Feefo rating : 4
27/04/2024
Brilliant service very fast and user friendly I would definitely recommend you
Feefo rating : 5
27/04/2024
Easy to use and good app to pick in touch
Feefo rating : 5
27/04/2024
Great service
Feefo rating : 5
27/04/2024
Good service and fast response
Feefo rating : 5
27/04/2024
Good Service

fast and easy to use

Feefo rating : 5
27/04/2024
Quick and Easy Application

This is the 2nd time I’ve used them and on each occasion the application was quick and easy, both times were “referred” but each time accepted. Simply read and sign documentation that was emailed and the money was in my account within 48 hours!

Feefo rating : 5
26/04/2024
Very helpful Easy to access your needs Recommend
Feefo rating : 5
26/04/2024
Stress-free & straightforward

No unnecessary waiting for feedback in relation to eligibility & prompt deposit of amount requested into my account

Feefo rating : 5
26/04/2024
Would use again.

Easy to use website, quick application with regular updates, great service, useful app with lots of features.

Feefo rating : 5
26/04/2024
Simple and easy service

Really straight forward and easy to use - response provided in a matter of mins

Feefo rating : 5
26/04/2024
Quick and helpful
Feefo rating : 5
26/04/2024
Loan

Easy app to use and a friendly team for sure.

Feefo rating : 5
26/04/2024
Highly Recommend

Used the company a few times and always excellent service. Quick and efficient. Highly recommend.

Feefo rating : 5
26/04/2024
i used them before and here it goes again. like them , very professional and straightforward
Feefo rating : 5
26/04/2024
Easy

Simple and swift

Feefo rating : 5
26/04/2024
75

Best service professional staff

Feefo rating : 5
26/04/2024
Exceptional

Have used novuna for a long time and they’re are amazing.

Feefo rating : 5
26/04/2024
Loans made easy

Seamless interaction from getting a quote, to getting a decision and being approved, to the money being in your bank account within three working days. Flexible scale for the term of the loan. Very reasonable rates of interest compared to other loans. Easy to manage account system for keeping on top of the finances.

Feefo rating : 5
26/04/2024
Personal loan

Fast efficient service.

Feefo rating : 5
26/04/2024
75

It a amazing As soon I did my application I was successful That great Me I pay every month I never late payer That help

Feefo rating : 5
26/04/2024
Excellent service

Easy transactions

Feefo rating : 5
25/04/2024
Utterly dissapointed

Went for Nuvuna loan because interest rates were one of the lowest on intermediate site. However upon signing contract on Nuvuona website it increased by around 5%... Disappointed already, carried on as needed funds, unfortunately once signed contract it was noted funds would be released within two business days, which became 5 days due to bank holiday weekend... Despite funds came to account 5 days later, interest and other charges were calculated from day of signing contract, same as montlly direct debit started month from signing contract and not from receiving funds... oh and do not expect to pay just interest and loan repayment. An additional £70 appeared on top of interest and capital repayment during 1st month...

Feefo rating : 1
25/04/2024
Quick Decisions

Very Quick decisions and Excellent Customer Service ***

Feefo rating : 5
25/04/2024
Excellant

Quick and easy application that went smoothly, and quick payment

Feefo rating : 5
25/04/2024
Fantastic!
Feefo rating : 5
25/04/2024
Not too bad an interest rate and payment within 48 hours.
Feefo rating : 5
25/04/2024
5 Star

Second loan I have had and brilliant experience again also recommend.

Feefo rating : 5
25/04/2024
Great service quick decision on application
Feefo rating : 5
24/04/2024
Very smooth process

Smoothest process I have ever been through. Quick efficient and effortless. All undertaken online with the transferring taking place in less than a day.

Feefo rating : 5
24/04/2024
Highly recommend, simple fuss free application

Fast and efficient service. Application was pre-approved, completion of process was simple to understand, app well designed. Money was transferred in less than 48 hours. App for account maintenance works well and gives you all the information you need. I like that you can see early repayment options and associated costs.

Feefo rating : 5
24/04/2024
Easy application form

Easy application and money was in the bank in two days.

Feefo rating : 5
24/04/2024
First class

service easy to understand when filling out the forms

Feefo rating : 5
23/04/2024
Excellent

Very good quick response Easy to apply Good all told service

Feefo rating : 5
23/04/2024
My loan application with simple steps

The application process was easy to follow and uncomplicated. I had a decision within the same day of my application. Would recommend Novuna Personal Finance to others.

Feefo rating : 5
23/04/2024
Excellent customer service and super quick approval process

Excellent and friendly customer service. So easy to contact and a great app as well. This is how all customer service experiences should be! Thanks Novuna

Feefo rating : 5
23/04/2024
Great service!

Extremely quick and efficient in dealing with my loan request. I had a reply in 24 hours and the funds available in two working days. It was easy to register online to allow me to manage my account. Overall really pleased with the service.

Feefo rating : 5
23/04/2024
Very professional

Very fast and professional service very impressed

Feefo rating : 5
23/04/2024
Very quick and no issues
Feefo rating : 5
23/04/2024
Amazing

Quick and fast service with and instant decision.

Feefo rating : 5
23/04/2024
Great company

Very quick and very simple…. Love it

Feefo rating : 5
23/04/2024
Quick and easy no hassle Highley recamend
Feefo rating : 5
23/04/2024
Superb Service

Excellent service and everything dealt with very efficiently.

Feefo rating : 5
23/04/2024
Easy to apply quick decision
Feefo rating : 5
23/04/2024
No fuss process and quick
Feefo rating : 5
23/04/2024
Great service

Very straight forward fair and prompt.

Feefo rating : 5
23/04/2024
Quick and Efficient

As a returning customer I can’t believe how quick and efficient obtaining my loan was and I received above and beyond customer service as usual. Great company to deal with who I’d recommend all day long. Thank you so much for approving my loan in under 10mins 🙃

Feefo rating : 5
23/04/2024
Loan application

Used before excellent website easy to apply for loan fast response.

Feefo rating : 5
22/04/2024
Novena Finance - tge straight forward and rapid way to loan borrowing.

It was a very straightforward set of questions, that I could answer easily. Also the company were extremely swift at getting-back to me with a confirmed reply to getting my loan. It went into my bank on the day they said it would.

Feefo rating : 5
22/04/2024
My loan

Easy to use and got accepted within 24 hours

Feefo rating : 5