What to do if we can't reach an agreement

We want to be able to resolve your complaint to your full satisfaction. However, if you feel our response to your complaint does not fully address all your concerns, please let us know, so we can understand if there is anything more we can do.

You can contact us via any of the communication options detailed below:

Via the contact us page
Telephone us on: 0113 380 1065
Email on: complaintsteam@novunapersonalfinance.co.uk
Write to us at:
Complaints Team
Novuna Personal Finance,
2 Apex View,
Leeds, LS11 9BH

If you are not satisfied with our response to your complaint, you can refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of our final response letter to you.

They can be contacted in the following ways:

Write: Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
Telephone: 0300 123 9123
E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

How we will handle your complaint? How long it will take? Motor Finance Complaints What are my rights under Section 75 of the Consumer Credit Act? How do I make a Section 75 Claim? How should I make a complaint?