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Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3523
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
29/05/2024
Would recommend to a friend

Quick and easy process, all information set out really clearly delighted!

Feefo rating : 5
29/05/2024
Would

Quick, easy and helpful.

Feefo rating : 5
28/05/2024
Easy to use and quick decision. Simple terms and well set up payments.
Feefo rating : 5
28/05/2024
I would recommend Novuna - simple and easy to manage

Simple and easy to set-up with comparable rates. I have used Novuna in the past and the ability to see and manage your loan in detail online makes it a really useful. The online application is incredibly simple and prompt.

Feefo rating : 5
28/05/2024
Quick and efficient

Excellent

Feefo rating : 5
28/05/2024
The best personal loan provider

Fantastic service, quick decision and payout exactly as explained in the email. Immediate access to the app with all communication being clear and transparent.

Feefo rating : 5
28/05/2024
Easy to arrange

Easy to arrange and money in my bank within 3 days

Feefo rating : 4
28/05/2024
Quick funds, reasonable APR, easy app.

Easy process and a quicker transfer of funds.very reasonable APR and easy app to use to track finances.

Feefo rating : 5
28/05/2024
Definitely recommend

Easy and quick application

Feefo rating : 5
27/05/2024
Intrest rate hike

Positives: easy process, money arrived Cons: intrest rate provided after hard check 3 times one stated at application, but hard check completed. Took second loan to pay off this one with intrest rate that was shown (check was same as application), option for me, but for others this could cause people being trapped with high intrest rates or hits on the credit rating they cannot afford

Feefo rating : 2
27/05/2024
Fast and easy application for loan..
Feefo rating : 5
27/05/2024
Great service

No hassle and very quick response

Feefo rating : 5
27/05/2024
A Quick & Easy Loan Provider

Novuna iPersonal Finance iare a very easy company to aporoach, therre lending services is fast and steemless, you receive a response to your application within a few minutes. Their annual apr is competitive with other lenders, I would highly recommend them.

Feefo rating : 4
27/05/2024
Excellent company

A fantastic service from start to finish definitely recommend this company so easy to fill out forms on line

Feefo rating : 5
27/05/2024
Fantastic company

Fantastic, great interest rate and easy process, I would recommend to anyone wanting a loan.

Feefo rating : 5
27/05/2024
Very fast and efficient service

Applied.for personal loan, accepted and its very easy and very fast decision ,transferring funds... I will definitely recommend to friends and family.

Feefo rating : 5
27/05/2024
Great service

Super quick and great communication. They have kept me updated at each step.

Feefo rating : 5
27/05/2024
Easy to read and understand with a fast reply
Feefo rating : 5
27/05/2024
Excellent service

Very good. Pity web site didn’t work in first instance

Feefo rating : 5
27/05/2024
Excellent service

Quick decision Easy to use signing on

Feefo rating : 5
27/05/2024
Great service, easy application and loan quickly agreed

Easy application process and loan quickly paid into bank account.

Feefo rating : 5
27/05/2024
Excellent service

Excellent service, easy to apply through website.. Applied personal loan got approved..

Feefo rating : 5
26/05/2024
Novuna highly recommended.

The process from start to finish was flawless but i already knew that as i have used Novuna before everything runs so smooth and the paying of the money is so quick.

Feefo rating : 5
26/05/2024
Great service

We needed money we got straight away on really good rates. I will definitely recommend them.

Feefo rating : 5
26/05/2024
Excellent

Brilliant, really easy to use and money in very quickly.👍🏻👍🏻

Feefo rating : 5
26/05/2024
Very Prompt

Quick and easy online system

Feefo rating : 5
26/05/2024
If you need help give it a go

The whole business start to finish was very quick and easy money was transferred within a day

Feefo rating : 5
26/05/2024
Loan application

Easy, straightforward transaction. Helpful friendly staff on the phone.

Feefo rating : 5
25/05/2024
Excellent!
Feefo rating : 5
25/05/2024
Fast funding

Easy and swift.

Feefo rating : 5
25/05/2024
Fast answer

Fast and comprehensive - asked better questions

Feefo rating : 5
25/05/2024
excellent service.!

very prompt response from the team.!

Feefo rating : 5
25/05/2024
Great service

Quick and easy

Feefo rating : 5
25/05/2024
Quick and efficient!
Feefo rating : 5
25/05/2024
Quick and too easy which was a little concerning
Feefo rating : 4
25/05/2024
Seamless process

Incredibly quick and seamless process solving for this loan.

Feefo rating : 5
24/05/2024
5 stars

Quick and easy application process

Feefo rating : 5
24/05/2024
Easy service. Quick response What's not to lose
Feefo rating : 5
24/05/2024
Simple, fast and reliable service

I've used Hitachi Finance / Novuna a few times over the years and always had a straightforward, quick and efficient service. I have used them for personal loans and a John Lewis interest free purchase. No issues at any time and the online portal is great for keeping tabs on the payments and end date.

Feefo rating : 5
24/05/2024
Loan settlement made easy

Always been very easy to sort everything out on there app and also easy to settle accounts without having to sit on the phone for hours it’s all located on the app

Feefo rating : 5
24/05/2024
Great service

The application process was straightforward and i was given an answer within the time frame stated.

Feefo rating : 5
24/05/2024
No hassle results

Great experience no hassle it’s quick and easy.

Feefo rating : 5
24/05/2024
Honest man loan company

Professional from start to finish, decision is lightning fast .this is my second loan with company and I can’t fault them you can download app and monitor your account by by paying extra .

Feefo rating : 5
24/05/2024
Excellent

Excellent & simple service, well worth recommending.

Feefo rating : 5
24/05/2024
Easy and quick way to get loans
Feefo rating : 5
24/05/2024
Easy process

Fast and easy application process

Feefo rating : 5
24/05/2024
Easy and fast process

Very fast decision making and process

Feefo rating : 5
24/05/2024
Prompt service

Prompt service, replied to email enquiry, product as advertised

Feefo rating : 5
24/05/2024
would def use again

conversation with your personnel was easy, quick answer to request for a loan, correspondence was also quick and efficient, only downside you havent told me what day i need to start repaying.

Feefo rating : 5
24/05/2024
Hassle free

Quick response, hassle free

Feefo rating : 5
23/05/2024
Uncomplicated

Hi All was good thanks

Feefo rating : 4
23/05/2024
Fast and efficient

Great service

Feefo rating : 5
22/05/2024
Brilliant

First time using novuna I found them brilliant,I think I spoke to Sophie she was brilliant and very helpful

Feefo rating : 5
22/05/2024
Amazing service

Was such an easy way to borrow more and the money was really quickly received into my account really pleased The forum was easy to use and helpful and with the quick response time took away the worry on waiting for a reply

Feefo rating : 5
22/05/2024
Great easy and fast really impressed
Feefo rating : 5
22/05/2024
Great company very quick response would most highly recommend, thank you.
Feefo rating : 5
21/05/2024
Quick and efficient
Feefo rating : 5
21/05/2024
Fantastic service.

Fantastic service. Really quick decision and no hassle.

Feefo rating : 5
20/05/2024
Brilliant service

Easy to use and very efficient. Quick decision and payout

Feefo rating : 5
20/05/2024
I recommend this service to everyone I know it’s a great service to

Very good service and easy to use

Feefo rating : 5
20/05/2024
Quick loan decisions

Quick, painless and instant decision. The interest rate was as indicated and the paperwork signing was so easy.

Feefo rating : 5
20/05/2024
Best finance company in UK

Everything was simple and quick . I have used them before and everything they say they will do they do

Feefo rating : 5
20/05/2024
Good product

Good service fast and efficient ! 2nd time I have used this company

Feefo rating : 4
20/05/2024
Quick decision and delivery

Quick and easy, no messing about .

Feefo rating : 5
20/05/2024
Fantastic service,great turnaround

Quick seamless process

Feefo rating : 5
20/05/2024
Excellent service

Very quick to process application and keep you informed about the progress of your application

Feefo rating : 5
20/05/2024
Simple and stressfree

Very easy to sort - decision in seconds and money in bank the next day

Feefo rating : 5
19/05/2024
Excellent loan provider

Prompt decision. Application process very straightforward. Pleased with interest rate offered. Many thanks!

Feefo rating : 5
18/05/2024
5 star customer service

The application process was very quick and easy no unnecessary or confusing jargon. I was kept up to date at all times on the application progress and received a very prompt decision. The money was in my bank account within a couple of days

Feefo rating : 5
18/05/2024
Very Happy Customer

Everything went smoothly and I was kept informed of next steps and what to expect throughout the process. Funds were in my account sooner than I expected….Happy am I.

Feefo rating : 5
18/05/2024
easy, clear, quick

efficient, good communication

Feefo rating : 5
18/05/2024
Great service

Excellent service. We were really pleased with the set up.

Feefo rating : 5
18/05/2024
Dry good service
Feefo rating : 5