Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
21/05/2026
Perfectly simple, timely and supportive

Very easy online application process, great customer service and fast transfer of funds. Whole process was smooth. Competitive rates, well done.

Feefo rating : 5
21/05/2026
Best around

Brilliant. Easy process great rates fast response

Feefo rating : 5
21/05/2026
Excellent Service

Professional, excellent service throughout the process from start to finish.

Feefo rating : 5
21/05/2026
Very good
Feefo rating : 5
21/05/2026
Easy application

Quick simple process what's not to love

Feefo rating : 5
20/05/2026
Brilliant service
Feefo rating : 5
20/05/2026
quick!! easy!!! excellent service!!!

Excellent service from beginning to end. Very easy to apply and a very quick decision made.

Feefo rating : 5
20/05/2026
Easy to use

Quick,easy, loan process with no problems.

Feefo rating : 5
19/05/2026
Service was amazing ver efficient 10/10
Feefo rating : 5
19/05/2026
Quick.

Quick decision and really good Apr rates.

Feefo rating : 5
19/05/2026
Simple

Simple with no issues so far

Feefo rating : 5
19/05/2026
Quick And Easy

Easy and straight forward process. Money transfers to account promptly. Competitive rates of interest. This is my fourth time of getting a loan to suit my requirements.

Feefo rating : 5
19/05/2026
Great service

Quick and easy. No hassle

Feefo rating : 5
19/05/2026
Loan

It was easy to set my loan up online with no problems

Feefo rating : 5
19/05/2026
nice one!

easy quick fair and honest

Feefo rating : 5
19/05/2026
Great service

Easy and hassle free, recommended

Feefo rating : 5
19/05/2026
Professional and excellent service

Very easy to use the platform and quick easy service, i was so impressed

Feefo rating : 5
18/05/2026
Hassle free loan

Hassle free. Quick response

Feefo rating : 5
18/05/2026
Award winning service
Feefo rating : 5
18/05/2026
Excellent service

Quick & easy to use.

Feefo rating : 5
18/05/2026
Easy to complete the application

Excellent service straightforward no time wasted

Feefo rating : 5
18/05/2026
Great service

Prompt, factual and helpful

Feefo rating : 5
18/05/2026
A name you can trust!

Brilliant, great service, very easy to understand everything is very clear and it was all complete within minuets. ⭐️⭐️⭐️⭐️⭐️

Feefo rating : 5
18/05/2026
easy and quick process

This is my second time with Novuna and as always application is easy and quick approval process.

Feefo rating : 5
18/05/2026
smooth and fast transaction
Feefo rating : 5
18/05/2026
Simple, easy process

Simple and easy to do. Not the best rates, but simple to deal with

Feefo rating : 4
17/05/2026
Unhappy customer

I’m not happy that the money I’ve borrowed, has been wrongly- recorded on my credit file, as you’ve also included the interest, so this impacts my credit file, and isn’t a true reflection of what I borrowed- this needs to be amended 😡😡

Feefo rating : 3
17/05/2026
Ease of application, have used novuna in the past, no problem at all👍
Feefo rating : 5
17/05/2026
Great service!

Fast and efficient service, easy to apply great communication and love the APP to track the loan.

Feefo rating : 5
16/05/2026
Five star service

The service was brilliant as usual, I have used Novuna several times before and they always have the best rates and the App is really simple to use 👍

Feefo rating : 5
16/05/2026
Super duper

Great… no hassle funds in account within 24 hours

Feefo rating : 5
16/05/2026
Fairly straightforward but direct debit payments name isnt Novuna.

Very straightforward to top up my loan. Took a few minutes through the app. The only issue was I didn't recognise the bame on the direct debit notice from my bank being CFRETAILERPAYMENTS. This could do with being made clearer.

Feefo rating : 4
16/05/2026
Exceptional service

Quick decision with comparable interest rate. Straightforward process. No fuss

Feefo rating : 5
16/05/2026
Quick easy loan

The application process is very easy, and a decision is made instantly, with no hassle. I applied in the evening and the money was in my account next day by mid morning. Pretty competitive interest rate and choice of payback terms.

Feefo rating : 5
16/05/2026
Applying for a loan.

I was really pleased with the service provided. Easy to apply for a loan. I think the money was in my account within a day.

Feefo rating : 5
16/05/2026
Novuna loan as easy as ABC

Process was very easy

Feefo rating : 5
16/05/2026
Easy process apr good be better
Feefo rating : 5
15/05/2026
Top notch

Very easy and smooth all the way

Feefo rating : 5
15/05/2026
Easy

Easy process with full and clear communication throughout.

Feefo rating : 5
15/05/2026
Excellent

Excellent service

Feefo rating : 5
15/05/2026
Good

Service is good but I am long time customer, interest rate too high .

Feefo rating : 4
15/05/2026
Hassle free

Quick, easy and hassle free, What more could you ask for.

Feefo rating : 5
15/05/2026
Easy to deal with

Was accepted for my loan within 2 mins. And money was available the following day. And downloading there app is easy so you see your account

Feefo rating : 5
15/05/2026
Great service, easy account management

Excellent service and easy to manage account online.

Feefo rating : 5
15/05/2026
So Easy to Deal with

Really easy online application we above been customers for a long time and never look anywhere when considering finance

Feefo rating : 5
15/05/2026
Fantastic and effortless service.

Quick and easy application service. The loan was transferred over within 2 days and the whole process was much smoother than my previous lender, and offered a far more competitive rate. Would definitely recommend to anyone looking for a loan for house renovations or debt consolidation.

Feefo rating : 5
15/05/2026
Highly Efficient.

Efficient, easy to use and a very intuitive system.

Feefo rating : 5
15/05/2026
I just got another Novuna loan

Novuna are so easy to use and so quick to help with their payments, I must have had 4 or 5 loans from them over the last 12 years, because they do not take the *** when wanting to settle early.

Feefo rating : 5
15/05/2026
Lovely

Superb

Feefo rating : 5
15/05/2026
Excellent app and so easy and I can pay extra payments
Feefo rating : 5
14/05/2026
Highly recommend

Excellent customer service - highly recommend

Feefo rating : 5
14/05/2026
Quick , easy and reliable

Very quick to apply and easy .

Feefo rating : 5
14/05/2026
Professional service and competitive rate

I have always had a very good credit score and been able access loans at competitive rates. However when I retired and paid off my mortgage I found a lot of lenders lost interest. Novuna where the company who would still consider my new circumstances and offered me a loan at a competitive rate. The application process was simple and quick. I would totally recommend Novuna.

Feefo rating : 5
14/05/2026
excellent

excellent rapid service - would highly recommend

Feefo rating : 5
14/05/2026
The service was very good quick and easy start to finish
Feefo rating : 5
14/05/2026
Quick and easy process.

This is my 2nd loan with Novuna. Topped up when my first loan was almost at an end. The process was very easy and very quick. The APR is very reasonable and you can see all of the details and the balance on the APP. Highly recommended.

Feefo rating : 5
14/05/2026
Recommended Company

Great company Straight forward experience and my second loan Money transferred quickly Would definitely recommend

Feefo rating : 5
14/05/2026
Smooth loan processing but delayed fund transfer.

The loan application process through the mobile app was smooth and easy. Although the loan appeared active in the app, I received the funds 3 days later (Friday to Monday) with no communication explaining the weekend delay. I was concerned, but after contacting customer service over the weekend, I was informed the money would arrive on Monday, which it did.

Feefo rating : 4
14/05/2026
Goto finance company.

Easy application. Fast descision. Funds in my acvount within 2 days. Competitive rates.

Feefo rating : 5
13/05/2026
Excellent Service very easy to access
Feefo rating : 5
13/05/2026
Great service

Such an easy process and the funds were made available to be very quickly.

Feefo rating : 5
13/05/2026
Easy and efficient

The process was very easy start to finish, I had no complications and was approved for what I needed.

Feefo rating : 4
13/05/2026
Awesome

Quick, easy and affordable.

Feefo rating : 5
13/05/2026
Nice and simple

Quick, easy and simple application process

Feefo rating : 5
12/05/2026
Competitive rate, easy to arrange loan

Very easy to organise and arrange and with very competitive interest rates that beats most competition.

Feefo rating : 5
11/05/2026
Excellent service from start to finish with no fuss

Excellent service from start to finish with no fuss.

Feefo rating : 5
11/05/2026
My experience

Good service from these guys. Had some bike wheels first and then a consolidation loan with good rate and manageable payments.

Feefo rating : 5
11/05/2026
Quick and easy

Very quick and easy to apply for the loan plus quick decision and money in our account within days.

Feefo rating : 5
11/05/2026
Right product - right price

Easy process, quick decisions and a half decent interest rate. I found the product I required and this is the second time I’ve used the facility… highly recommended.

Feefo rating : 4
11/05/2026
Incredibly simple process

The whole process was fast and very simple, couldn't have gone any smoother.

Feefo rating : 5
11/05/2026
Great Loan Company!

Novuna was the only company who were prepared to offer me a low interest rate loan when I needed it the most. Other companies tried secured loan approaches and higher interest rates. I have used Novuna before to consolidate previous loans so knew that this companu was easily accessible, easy to apply to and would give me a good APR. Very Pleased.

Feefo rating : 5
11/05/2026
Easy to apply

Quick and easy application. Money in account within 2 days.

Feefo rating : 5
11/05/2026
Recommended

Fast and easy. No problems whatsoever. Good APR🙂

Feefo rating : 5
11/05/2026
Fast easy service
Feefo rating : 5
11/05/2026
Easy and quick service

Very quick and easy service. I got my loand approved on the same day. Many thanks to Novuna team.

Feefo rating : 5
11/05/2026
Good service

Very easy and straightforward to apply, no issues. Very quick answer and clear information

Feefo rating : 5
11/05/2026
Gtlreat service

Quick transaction no problems overall excellent service

Feefo rating : 5
10/05/2026
Best company and they do the best for you

Very good fast at responding back

Feefo rating : 4
10/05/2026
Excellent

Fast and clear details

Feefo rating : 5
10/05/2026
Brilliant quick and easy
Feefo rating : 5
10/05/2026
A Quick and easy process with excellent competitive interest rates
Feefo rating : 5
10/05/2026
Car loan

Excellent service and received my money into my account the next day. Online forms were quick and easy to fill in.

Feefo rating : 5
10/05/2026
Good rates

Excellent fast service. Easy to apply and good interest rates

Feefo rating : 5
10/05/2026
Excellent

Quick & easy fast payment

Feefo rating : 5
10/05/2026
Everything was strait forword higly recomanded
Feefo rating : 5
10/05/2026
Excellent service

Excellent service, fast and deliver more than expected

Feefo rating : 5