Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
15/07/2026
Nice and easy application

The application process was straightforward and the money credited to my account in time

Feefo rating : 5
15/07/2026
My review

Fast, reliable, concise service

Feefo rating : 5
15/07/2026
Highly Recommended

Super smooth and very fast transaction. Highly recommended. Thank you

Feefo rating : 5
15/07/2026
Quick and easy.
Feefo rating : 5
14/07/2026
Amazing
Feefo rating : 5
14/07/2026
Great service

No non sense service great to use the wed site 👍

Feefo rating : 5
14/07/2026
Solar Panel Funding

Easy to use, full explanation of terms and conditions. My latest loan was to purchase solar panels for my house and the third time I've used Novuna Personal Finance. Always professional, quick and very comprehensive. Much better APR rates than regular banks, and solar company financing Highly recommend and would definitely use again.

Feefo rating : 5
13/07/2026
Efficient

Efficient when I called. Listened to my request and completed what I needed done.

Feefo rating : 5
13/07/2026
Excellent

Very easy to navigate. Money in the within 2 days.

Feefo rating : 5
13/07/2026
Perfect Process

The process of applying for the loan was easy and seamless. What was needed was clearly explained and easy to provide. The decision was quick and the money arrived on time.

Feefo rating : 5
13/07/2026
If I could give 15 stars I would

Customer service is absolutely amazing. They cannot do enough for you

Feefo rating : 5
13/07/2026
No confusing jargon, great service

Simple application process Quick decision time Funds transferred promptly

Feefo rating : 4
13/07/2026
Perfect

Perfect, great service and very helpful and looks after you and correcting to your needs.

Feefo rating : 5
13/07/2026
good customer service
Feefo rating : 5
12/07/2026
Perfect

Really user friendly website. I was able to get the loan I wanted without any complications or delay.

Feefo rating : 5
12/07/2026
Novuna is the best finance and it’s very flexible

Best service

Feefo rating : 5
12/07/2026
Incorrect information

Call centre staff offer incorrect information to queries and leave it to the customer to work out their own process to reach the simple resolution to the simple initial query.

Feefo rating : 2
12/07/2026
A satisfied customer

Dealing with Novuna was very straightforward. Replies from them were prompt and the whole business was concluded very quickly and without undue fuss.

Feefo rating : 5
11/07/2026
Quick loan

I received the loan quickly and the application process was straight forward. However I can't log onto your app to keep track of the loan. Every time I try, it says it's unavailable.

Feefo rating : 5
11/07/2026
Finance made easy

Just what I wanted, a quick decision and fast action

Feefo rating : 5
11/07/2026
Easy and hassle free peocess

It was easy to get the loan. The process was easy and straightforward

Feefo rating : 5
11/07/2026
Excellent, Efficient and Seamless Service

The service was quick, efficient, and seamless from start to finish. The entire process went swimmingly, making for a smooth and hassle-free experience. I was very pleased with the professional service provided.

Feefo rating : 5
11/07/2026
Fast payout

Very easy to apply fast payout

Feefo rating : 5
10/07/2026
PROMPT AND RELIABLE SERVICE
Feefo rating : 5
10/07/2026
Easy quick process!

Very quick and easy process with good fair interest rates. Can’t fault them. Would recommend and use them again.

Feefo rating : 5
10/07/2026
It was easy to sort out and straight forward
Feefo rating : 5
10/07/2026
Superb service...easy apply and quick payment when accepted

Easy to apply...went through Experian and came up pre approved...less than 5 minutes later had been accepted and confirmed my loan...brilliant service at a great interest rate that beat all others.

Feefo rating : 5
10/07/2026
Always there

Always been there for me and my family never to much trouble fantastic service

Feefo rating : 5
10/07/2026
Would recommend

Brilliant experience. Although did take 2 worling days for the funds to go in account.

Feefo rating : 5
10/07/2026
Trustworthy and excellent service. Highly recommended.
Feefo rating : 5
10/07/2026
All good 👍🏻

Good straight forward simple service. No problems.

Feefo rating : 5
10/07/2026
Loan

Excellent and easy process with a good app you can check anything

Feefo rating : 5
10/07/2026
Excellent service

Beey easy to apply all information documented before proceeding good interest rate and easy set up

Feefo rating : 5
10/07/2026
Professional

No fuss, professional and courteous. Highly recommended. The app is very easy to navigate and made simple to understand. Quick positive response. Thank you.

Feefo rating : 5
10/07/2026
A Happy Customer

It was all good. very satified with the process.

Feefo rating : 5
10/07/2026
Smooth process

Straight forward and ease of use.

Feefo rating : 4
10/07/2026
Quick & easy

It was quick & easy to apply for a personal loan, I applied after 6pm on a Friday evening & the money was in my account before lunch time on Monday

Feefo rating : 5
09/07/2026
Great service

Great service, great rates and very quick at processing

Feefo rating : 5
09/07/2026
Very good and quick.excellent service.
Feefo rating : 5
09/07/2026
Excellent services with lots of choice

I’ve had many many products through this finance company over the years and the options are not ltd better choices between paying an apr or a 0% apr over a shorter term

Feefo rating : 5
09/07/2026
Very Straightforward Process

Very straightforward service from start to finish - highly recommend.

Feefo rating : 5
09/07/2026
Top notch

Professional and very quick service, money in the bank quickly, clear and understandable payment plan and settlement details

Feefo rating : 5
09/07/2026
Smooth process

Recommended by Credit Karma, very straight forward application, advised through the whole process if the next step would affect credit rating. Application took 10 minutes, money was in my account 12 hours later. Highly recommend.

Feefo rating : 5
09/07/2026
👍

Very fast and professional, for any recommendation👍

Feefo rating : 5
08/07/2026
Reasonable interest rates

Very fast, easy, and straightforward, absolutely no hassle, no hidden charges and very reasonable interest rates. I definitely recommend.

Feefo rating : 5
08/07/2026
Quick online process and interest rate

Instantly and great service

Feefo rating : 4
08/07/2026
Speedy loan

Great service.. Loan was agreed and paid really quickly

Feefo rating : 5
08/07/2026
Exceptional customer service

Prompt service , excellent communication swift disbursement of funds

Feefo rating : 5
07/07/2026
Easy and quick process

Easy process and received my loan funds in my bank account within a few days. Also got a better APR than expected so a thumbs up from me!

Feefo rating : 4
07/07/2026
50

Pretty straight forward and wuick

Feefo rating : 4
07/07/2026
Excellent

Very efficient very quick decision Very good communication

Feefo rating : 5
07/07/2026
Highly recommend

Prompt. Easy we site. Good rates and an amazing app to keep myself up to date and make addtl payments.

Feefo rating : 5
07/07/2026
Quickly,easy and hassle free
Feefo rating : 5
07/07/2026
Excellent Service

Very fast and stress free service, highly recommended. Enquiry made re personal loan and decision was provided in minutes

Feefo rating : 5
06/07/2026
Great company to deal with

Really easy to deal with. All information provided was thorough and made simple. Credit checks, contracts and exchange of money was all well explained and easy and quick to complete and set up.

Feefo rating : 5
06/07/2026
Thank you

Amazing

Feefo rating : 5
06/07/2026
Recommend Recommend Recommend

It was a very quick decision which surprised and delighted me at the same time, I have used Novuna before, quiet x as few time, but not for a loan, for something I’ve bought and yes I would recommend people and friends to look towards you if they need a loan or are buying something, thank you Novuna

Feefo rating : 5
06/07/2026
Quick, convenient and fair

Straight forward easy to use, clear information given.

Feefo rating : 5
06/07/2026
Easy to apply

Great service answer quickly get resold

Feefo rating : 5
06/07/2026
transparent

easy to navigate, transparent and simple. very happy overall thank you

Feefo rating : 5
06/07/2026
Easy money

Excellence.... I have used you before in the past and everything is plain sailing.

Feefo rating : 5
06/07/2026
Very easy

Excellent - very easy to apply and very quick to complete

Feefo rating : 5
06/07/2026
Prompt and very easy
Feefo rating : 5
05/07/2026
Nice and easy.

It was very simple and easy to apply and deal with the follow up process.

Feefo rating : 5
05/07/2026
Great service

Quick service. Lots of options and easy to facilitate on-line

Feefo rating : 5
05/07/2026
Great Service

Very efficient

Feefo rating : 5
05/07/2026
Easy

Quick, easy to use . No long forms to fill out

Feefo rating : 5
05/07/2026
Fast approval and easy to apply. Good options to repay back and APR ok .Thanks
Feefo rating : 5
05/07/2026
Fast efficient and helpful.

Very efficient staff Dan was helpful.

Feefo rating : 4
05/07/2026
Quick and easy

Everything was quick and easy. The whole process was smooth, and I received the money without any issues. I am very satisfied with the service and would definitely recommend Novuna Finance.

Feefo rating : 5
04/07/2026
Excellent fast service!

Great service! Excellent company! Very pleased!

Feefo rating : 5
04/07/2026
Very good service would definitely recommend
Feefo rating : 5
04/07/2026
Quick and easy
Feefo rating : 5
04/07/2026
Excellent

Brilliant service.

Feefo rating : 5
04/07/2026
Excellent company to deal with

Very quick response to my application speedy in depositing funds into my bank account Will definitely recommend to friends and family

Feefo rating : 5
03/07/2026
Prompt and professional
Feefo rating : 5
03/07/2026
Fantastic

Great experience, hassle free , great rates , received payment very quickly, highly recommended 👍

Feefo rating : 5
03/07/2026
Excellent process with fast decision
Feefo rating : 5
03/07/2026
Great service

Painless application, quick decision, fast payout

Feefo rating : 5
03/07/2026
Very reasonable interest and easy to apply

Excellent finance company. Very reasonable interest and easy to apply

Feefo rating : 5
03/07/2026
Simple on line process

Other than too much paperwork being duplicated, things went well. However I had already received the loan into my account only to receive an e mail advising my loan offer would expire in 48 hours. Very strange and a tad of a worry. You could improve response times for telephone enquiries.

Feefo rating : 4
03/07/2026
Easy to Apply, Simple to Use

Quick, simple and easy

Feefo rating : 5
03/07/2026
Nice an easy

Very quick delicious bout my loan app easy to set up It gives me all information I need at a touch of a button

Feefo rating : 5
03/07/2026
Quick decision

Had an easy application and a quick decision, with the money paid out in 48hrs. Really pleased with the service.

Feefo rating : 5
03/07/2026
Happy to be with U again.

I have used this company before l, as they are very good, happy to know they approved my application again

Feefo rating : 5
03/07/2026
Loan

Quick easy process to follow with quick response

Feefo rating : 5
03/07/2026
Fast and easy

Quick and straightforward. Money in account quickly Simple paperwork

Feefo rating : 4