Banner for Customer reviews

Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3485
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
26/07/2024
Great Service

Straight forward 24 hours and money in our account

Feefo rating : 5
26/07/2024
Brilliant

Quick easy easy to follow very good service thank you

Feefo rating : 5
26/07/2024
Great

Quick and easy, was simple to apply and the decision was made quickly. Happy with the service.

Feefo rating : 5
26/07/2024
Excellent

Very polite and helpful in every way. Thank you

Feefo rating : 5
26/07/2024
Prompt and professional
Feefo rating : 5
26/07/2024
Motor vehicle finance

Very professional and speedy service. Everything is done online and you are kept informed at each stage of the process. Got a decision the same day (on a Sunday) and confirmation on the Monday. Money in my bank within 2 working days.

Feefo rating : 5
26/07/2024
Easy application

Easy application process and good APR rate

Feefo rating : 5
26/07/2024
Great service

Fast, clear and visible throughout. Great app too.

Feefo rating : 5
26/07/2024
Hassle free

Very easy application process and quick turn around

Feefo rating : 5
26/07/2024
Excellent

It was quick and fair service- thank you

Feefo rating : 5
26/07/2024
No hassle application and process. Funds delivered in 2 days as quoted.

Very fast and simple Easy to navigate

Feefo rating : 5
26/07/2024
Great Service

Great service straight forward and quick decision. Would definitely recommend.

Feefo rating : 5
26/07/2024
Nice and easy. Quick service
Feefo rating : 5
26/07/2024
Easy *****

Very quick and easy application, I didn’t get the interest rate I was guaranteed for but it’s still very competitive to other retailers. Money was in bank within 24-48hrs, managed to pay all debts.

Feefo rating : 5
25/07/2024
Perfect 👌

Amazing!!! Can’t thank them enough Money in my account virtually next day

Feefo rating : 5
25/07/2024
Easy and straightforward

excellent service and clear communication re the loan. easy to set up

Feefo rating : 5
25/07/2024
Highly recommended

Fast, easy to set up app and great communication. Competitive rates

Feefo rating : 5
25/07/2024
So simple

I love the app, the application was easy, I can make overpayments via the app. Rates were very competitive

Feefo rating : 5
25/07/2024
Great service

Best service I ever had. Got a personal loan without any extra hassle and no waste of time. Brought a lot of stuff for my house with Noviuna finance and recently took a personal loan for home improvements from them too. Even though the rates were a bit higher, still happy with the service and will recommend. Thank you.

Feefo rating : 5
25/07/2024
Excellent service

Quick and simple.

Feefo rating : 5
25/07/2024
Loan application

Easy application, money in the account within 2 days. Had to call the contact centre as there was an problem with yue e signature and they were extremely helpful and resolved the problem instantly. The only downside was the rate of interest offered but as we needed it urgently we had yo accept.

Feefo rating : 5
24/07/2024
Excellent

Excellent service and very quick receiving money

Feefo rating : 5
24/07/2024
Personal Loan

Good, quick service received

Feefo rating : 4
24/07/2024
Excellent and seamless experience

Easy and seamless

Feefo rating : 5
24/07/2024
Service

Amazing service quick and easy

Feefo rating : 5
24/07/2024
Spot on

Ease of application Great communication Customer service excellent

Feefo rating : 5
24/07/2024
They are great

It was very quick decision

Feefo rating : 5
23/07/2024
FAST SERVICE

Fast and efficient. The money required arrive very quickly into my account, enabling me to purchase my new car

Feefo rating : 5
23/07/2024
Very good service

Fantastic service Simple to apply. Very speedy to deposit your cash.brilliant

Feefo rating : 5
23/07/2024
Faultless Service

Fantastic Service, super quick processing times.

Feefo rating : 5
23/07/2024
I got my first and second loan from Novuna personal finance, no delay when.

Excellent service

Feefo rating : 5
23/07/2024
Excellent

Excellent service , very quick and efficient.

Feefo rating : 5
22/07/2024
Very quick efficient service
Feefo rating : 5
22/07/2024
Highly recommended

Easy and fast process. Competitive APR rates. Good service.

Feefo rating : 5
22/07/2024
Marsh review

I have found them to be very helpful and very friendly when you’re enquiring about a loan I would recommend the company as they are excellent at what they do

Feefo rating : 5
22/07/2024
5* provider with fantastic customer support

Great service, from providing the loan with great rates in the current climate & the overall customer experience. Best company I've dealt with

Feefo rating : 5
22/07/2024
10/10

AMAZING process from start to finish. Quick, easy process to follow. Well done Novuna

Feefo rating : 5
22/07/2024
Brilliant

Very perfessional ,everything they ask, a done for myself . So appreciated

Feefo rating : 5
22/07/2024
Excellent service.
Feefo rating : 5
22/07/2024
Excellent service

Quick, efficient service and good rates

Feefo rating : 5
22/07/2024
So easy

Used them a few times now. So easy process. Highley reccomend

Feefo rating : 5
22/07/2024
A great experience applying for a personal loan

Ease of application, great App

Feefo rating : 5
22/07/2024
Excellent

Prompt and no fuss service. Highly recommended

Feefo rating : 5
22/07/2024
Fast and easy to apply excellent service
Feefo rating : 5
21/07/2024
Absolutely amazing and trusted company Thank you so much and i highly recommend.
Feefo rating : 5
21/07/2024
Swift and Immediate Processing

Efficient

Feefo rating : 4
21/07/2024
Happy chappy

Very good and easy to deal with

Feefo rating : 5
21/07/2024
Easy Application Process

The online loan application process was easy to complete with a decision within minutes, plus a competitive interest rate.

Feefo rating : 5
21/07/2024
Small loan

Excellent service had a couple of loans over the years with no problems.

Feefo rating : 5
20/07/2024
Excellent and extremely efficient.
Feefo rating : 5
20/07/2024
Effective outfit

Quick hastle free ******* just business .

Feefo rating : 5
20/07/2024
Nope, walk away

Not since the APR went up so much as a customer already!

Feefo rating : 1
20/07/2024
Debt clearance loan

I needed to consolidate my debts with loan offer from Novuna, I was able to clear my outstanding debts with loan offer from Novuna and looking ti save money long run. It was very easy to arrange the loan through Novuna

Feefo rating : 5
20/07/2024
Highly recommend

Second loan with novuna. Quick, easy, great rate. Absolutely brilliant 👌

Feefo rating : 5
20/07/2024
Very efficient company

Very efficient service. Easy to understand no problems at all

Feefo rating : 5
20/07/2024
Excellent, easy process.

Simple process, quick decision.

Feefo rating : 5
20/07/2024
Very easy to apply and be updated on the status of the application
Feefo rating : 5
19/07/2024
Quick , easy, stress free

Excellent service, quick to have an answer and money received as stated

Feefo rating : 5
19/07/2024
Quality service

Fast & efficient service

Feefo rating : 5
19/07/2024
Absolutely fantastic

Quick, easy. Efficient. Verbal member of staff was excellent so was the online application and rates where excellent .

Feefo rating : 5
19/07/2024
Pretty impressive

They were quick, easy and no faffing. Quick credit check and bingo.

Feefo rating : 5
19/07/2024
Loany Mc loanface

Very quick turnaround on the approval, money arrived a few days later. The application process was simple too. Very happy with the company. The app to manage the loan is helpful too.

Feefo rating : 5
19/07/2024
Just easy

So easy and quick

Feefo rating : 5
19/07/2024
Money Grabbers!

As a long standing customer, with a current agreement running and several paid off agreements behind us, I thought Novuna would be my partner of choice. However, I now doubt that decision and will not recommend to anyone else to use them. I went through the quotation process for a new loan and received figures that I was happy with. Upon application, I was, "referred" and asked to connect my bank account to their systems for referral. I was then accepted for the loan. All pretty simple one would think? Until I received the paperwork where Novuna had jacked up the Apr % and the payments were a whopping £50pcm more expensive than the figures they had originally quoted! I'd rather they had just declined from the outset. It appears (from a customer view) to be a ploy to grab more money from me. Simply awful.

Feefo rating : 1
18/07/2024
Platinum service

Excellent all round. Accepted immediately and funds were in the bank within 2 days. I could be happier.

Feefo rating : 5
18/07/2024
Easy service at a high price.

It was a straightforward transaction, but maybe a little too much interest!! Of the interest was lower I would recommend to family and friends.

Feefo rating : 4
18/07/2024
Appreciate the service

Prompt and efficient

Feefo rating : 5
18/07/2024
Excellent

Excellent 5 star service.

Feefo rating : 5
18/07/2024
A quick and effortless way to borrow money at a competitive rate.

Quick, intuitive and easy to follow. The whole process could not have been more smooth and stress free.

Feefo rating : 5
17/07/2024
VERY EASY TO DEAL WITH.

Fast and easy to deal with a quick payment into my account.

Feefo rating : 5
17/07/2024
Never had any issues with Nova

I recently applied for a loan on the ground today, but unfortunately I have to turn it down because the interest rate was way too high this time but that doesn't put me off using this company. They are very efficient very helpful and you can't really ask any more often than that all the best to everybody at the company. Better luck next time.

Feefo rating : 5
17/07/2024
First class service

Seamless service from application to money being receive. Would highly recommend

Feefo rating : 5
16/07/2024
Great service

Quick easy and helpful

Feefo rating : 5
16/07/2024
Excellent

Easy process, fast decision making Good rates

Feefo rating : 5
16/07/2024
Good reliable service

Always helpful and prompt and professional

Feefo rating : 5
16/07/2024
Novuna

I couldn't fault this company. Everything is so easy to understand and so professional. I feel so at ease with Novuna.

Feefo rating : 5
16/07/2024
Excellent service from Novura

Easy to fill in form with a result within 5 minutes. All relevant paperwork sent straight to phone along with phone numbers you also get a cooling off period. Excellent service from Novuna!

Feefo rating : 5
16/07/2024
Very quick service

The service was so easy to use having used Novuna before I knew what to expect the money was in my account very quickly would definitely recommend and they are not constantly bombarding with messages trying to get you to have other things.

Feefo rating : 5
16/07/2024
Great lending

Quick and easy, great rates. Happy customer.

Feefo rating : 5
16/07/2024
Easy to apply. Excellent service

Excellent service.

Feefo rating : 5