Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
30/06/2025
Best finance provider I could have chosen.

I love Novuna as a personal finance company. Everything is so easy and straight forward. It is always my go to if I’m looking for help with my money.

Feefo rating : 5
30/06/2025
Easy to navigate.

Professional and efficient. Website easy to navigate.

Feefo rating : 5
29/06/2025
Speaking on the phone with someone made the process very easy very polite and knowledgeable. Would recommend
Feefo rating : 5
29/06/2025
Hassle-free and affordable borrowing option!

Novuna Finance has been extremely simple and efficient way to borrow funds whether it be small or larger amount depending on your credit and affordability checks. Really basic information needed to submit application and once approved the funds are transferred within next working day. All these with affordable rates! Thanks Novuna!

Feefo rating : 5
29/06/2025
75

Excellent service quick and easy 👌

Feefo rating : 5
28/06/2025
Great clear functionality

The rate was as advertised. The ability to choose duration vs monthly payment means we can make choices. The online access is excellent. The communication is simple and clear. I 2as easily able to adjust to a payment date that works better for me. Thank you

Feefo rating : 5
28/06/2025
Quick, easy and competitive

Have had several loans with Norvuna since their inception and every time the experience has been quick, easy and competitive. A no nonsense company that I would strongly recommend.

Feefo rating : 5
28/06/2025
Recommend

All very quick and easy, and everything explained.

Feefo rating : 5
28/06/2025
Fantastic

Great service and very easy to apply and very quick response back would definitely recommend

Feefo rating : 5
28/06/2025
Excellent

Excellent and was fast

Feefo rating : 5
27/06/2025
Super easy application with prompt response.

Super easy application and very prompt response. Third time using their services and wouldn't even consider anyone else. They've got the best interest rate compared to many.

Feefo rating : 5
27/06/2025
Brilliant

Fast efficient. No trouble at all

Feefo rating : 5
27/06/2025
Excellent service and easy to corporate

Really good service and quick response

Feefo rating : 5
27/06/2025
Happy customer

Simple application and fast decision.

Feefo rating : 5
27/06/2025
Quick and Easy process
Feefo rating : 5
27/06/2025
Very professional

Easy & fast

Feefo rating : 5
27/06/2025
Quick and easy to apply with Quick decision.
Feefo rating : 5
27/06/2025
Best service
Feefo rating : 5
27/06/2025
Excellent

No problems, no fuss and no delay. The whole process was quick and easy. I would recommend Novuna to all my friends and family.

Feefo rating : 5
27/06/2025
Great service

The service was quick and easy and funds were in my account in less than 24 hours

Feefo rating : 5
27/06/2025
Great customer service always very helpful

Always great, Customer service very helpful I highly recommend it.

Feefo rating : 5
27/06/2025
Recommended

Have borrowed over the past ten years. Alway simple, quick and easy.

Feefo rating : 5
26/06/2025
Good service from a happy customer

Very good helpful staff on both phone calls

Feefo rating : 4
26/06/2025
First class service

First class service as normal.

Feefo rating : 5
26/06/2025
Great Customer sevice

I've been a customer for years, very competitive rates and wonderful customer service.

Feefo rating : 5
26/06/2025
High unnecessary interest rates

High interest rate which I find unfair and exploitative

Feefo rating : 1
26/06/2025
Excellent service
Feefo rating : 5
26/06/2025
Easy process throughout

Easy application process with instant answer & money available within 3 days

Feefo rating : 5
25/06/2025
Efficient service,quick and easy application process.Highly recommended
Feefo rating : 5
24/06/2025
Once again excellent service …

Very fast and efficient service from start to finish.

Feefo rating : 5
23/06/2025
Loan

Very straight forward - always deliver with competitive rates.

Feefo rating : 5
23/06/2025
Applying for personal Loan

Needed to do some home improvements I applied to Novuna for a personal loan. The form took a few minutes to complete I was given an answer within a few minutes and funds were paid into my bank the next day Thanks Novuna I can get the work completed now excellent service

Feefo rating : 5
22/06/2025
Interest rate felt cheated

I have had several loans with Hitachi now Novuna and have always paid on time and have had no issues at all. This latest one i applied with 6.5% interest originally then once went through the process jumped to 33% or whatever! This will be my last ever loan with Novuna because of this!

Feefo rating : 2
22/06/2025
Extremely impressive.

I was extremely impressed with the quick, easy to complete application. Upon approval I received the money the following day. I highly recommend Novuna.

Feefo rating : 5
21/06/2025
Your personal finance with Novuna

AService is above standard. Easy process without complications.

Feefo rating : 5
21/06/2025
Great service and quick decision
Feefo rating : 5
21/06/2025
Easy

Straight forward

Feefo rating : 5
21/06/2025
Quick decision.

Quick and easy to get finance although as usual you seldom get the advertised rate.

Feefo rating : 4
21/06/2025
Easy loan

Nice and easy to get loan when recommend on Clearscore, easy registration on Website with all your info to hand would have liked a lower Apr but you can't have everything it was a lot cheaper than the other loans on offer.

Feefo rating : 5
21/06/2025
Ease Of Use

Application process quick and easy, not the filling in of endless pieces of info

Feefo rating : 5
21/06/2025
Quick and easy service
Feefo rating : 5
20/06/2025
Would highly reccomend

A pleasant experience from start to finish, the process was straight forward and simple, website was easy to navigate and not to taxing on the brain!

Feefo rating : 5
20/06/2025
Really good and easy quick response
Feefo rating : 5
20/06/2025
Simple process

Really easy to deal with no problem at all

Feefo rating : 5
20/06/2025
Advice

Good knowledgable Prompt service and explanation

Feefo rating : 5
20/06/2025
Good service

I’m very happy with your service before and now. Thank you.

Feefo rating : 5
20/06/2025
Great

Great service easy to do business with.

Feefo rating : 5
20/06/2025
Great service

Had finance options with them and been very satisfied

Feefo rating : 5
20/06/2025
Good service bad rate

Interest rate was a lot more than I thought it was.

Feefo rating : 4
20/06/2025
Fast loan

The service from me applying to be excepted was so quick note hassle and very quick

Feefo rating : 5
19/06/2025
Very commendable

Non- stressed processes

Feefo rating : 5
19/06/2025
Affordable finance

A good company to work with, applying for finance is a easy process to go through, they take you through the process and give you a favourable rates. And the money is in your account in days.

Feefo rating : 5
19/06/2025
fast service, fast response, everything professional
Feefo rating : 5
18/06/2025
Excellent

Brillliant, speedy and easy to do

Feefo rating : 5
18/06/2025
Cdw

Very easy to use and very fast response

Feefo rating : 5
18/06/2025
Easy application and online service

easy and quick decision

Feefo rating : 5
18/06/2025
Quick and Easy to sort out

It was very easy to sort out and the money was in my bank two days later

Feefo rating : 5
18/06/2025
Very good service, quick and easy to use and easy to understand
Feefo rating : 4
17/06/2025
Easy and understandable

Process was quick and simple, everything was easy to understand and the decision was quick.

Feefo rating : 5
17/06/2025
Quick and efficient service

Quick and efficient, good tates

Feefo rating : 5
17/06/2025
Top service

Customer service amazing

Feefo rating : 5
17/06/2025
5 stars

Excellent very easy and straight forward.

Feefo rating : 5
17/06/2025
Have used Novuna before excellent service as always
Feefo rating : 5
17/06/2025
Very good customer service

Excellent service got the answers to all my questions had no problems whatsoever in continuing my loan with Novuna

Feefo rating : 5
16/06/2025
Super easy super quick.

Easy application and a fast decision. Money was in my account super quick too.

Feefo rating : 5
16/06/2025
Fantastic loan provider

Compared to lots of other finance providers I have found Novuna to be a first class company. I cannot recommend them highly enough.

Feefo rating : 5
15/06/2025
Quick and easy to apply

Easy application, quick decision and good service. Funds received in a day. Would recommend.

Feefo rating : 5
15/06/2025
Goid
Feefo rating : 5
15/06/2025
Great offer and loan completed super fast. I’ve had and have loans with Novuna, they are good to deal with and the excellent app helps to keep track of things.
Feefo rating : 5
15/06/2025
Easy application quick payment

Great easy application money in my account within 2 days thanks

Feefo rating : 5
15/06/2025
Fantastic service

Excellent service. Would recommend to others. The money was in my bank the day after I applied. Would use there services again.

Feefo rating : 5
14/06/2025
Review

Excellent 👌 service did it on line very quick to respond

Feefo rating : 5
14/06/2025
Great Sevice

The service was "Top Draw'. I have used your service before and again I was very satisfied, which is why I came to you again.

Feefo rating : 5
14/06/2025
Obstacles in paying off

It was made difficult to pay off the finance, and it wasn’t clear on the app when we had done so, as it showed a balance against interest that was not due.

Feefo rating : 2
14/06/2025
A star service

Great as always

Feefo rating : 5
14/06/2025
Excellent

It was really straightforward and quick. No hassle.

Feefo rating : 5
14/06/2025
Excellent

Excellent service

Feefo rating : 5
14/06/2025
Exceeded my expectation

I am impressed with the efficiency and customer service

Feefo rating : 5
13/06/2025
Very quick and at point.very happy
Feefo rating : 5
13/06/2025
Loan application

Very clear and straightforward process. I recommend Novuna as a top lender with transparent and easy to understand terms and interest rates.

Feefo rating : 5
13/06/2025
Saving the day.

Great friendly service, straight forward process, helpful human at the other end of the phone, explained everything I needed to know, well done.

Feefo rating : 5
13/06/2025
Great company

Only ever used Novuna Finance, very professional and great rates

Feefo rating : 5
13/06/2025
Easy

I’ve usednovuna before Process is quick and easy I was a bit disappointed that I wasn’t offered a better interest rate being a previous customer

Feefo rating : 4
13/06/2025
Would highly recommend

Simple and quick application with immediate response.

Feefo rating : 5
13/06/2025
Brilliant so quick
Feefo rating : 5