Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
21/06/2025
Your personal finance with Novuna

AService is above standard. Easy process without complications.

Feefo rating : 5
21/06/2025
Great service and quick decision
Feefo rating : 5
21/06/2025
Easy

Straight forward

Feefo rating : 5
21/06/2025
Quick decision.

Quick and easy to get finance although as usual you seldom get the advertised rate.

Feefo rating : 4
21/06/2025
Easy loan

Nice and easy to get loan when recommend on Clearscore, easy registration on Website with all your info to hand would have liked a lower Apr but you can't have everything it was a lot cheaper than the other loans on offer.

Feefo rating : 5
21/06/2025
Ease Of Use

Application process quick and easy, not the filling in of endless pieces of info

Feefo rating : 5
21/06/2025
Quick and easy service
Feefo rating : 5
20/06/2025
Would highly reccomend

A pleasant experience from start to finish, the process was straight forward and simple, website was easy to navigate and not to taxing on the brain!

Feefo rating : 5
20/06/2025
Really good and easy quick response
Feefo rating : 5
20/06/2025
Simple process

Really easy to deal with no problem at all

Feefo rating : 5
20/06/2025
Advice

Good knowledgable Prompt service and explanation

Feefo rating : 5
20/06/2025
Good service

I’m very happy with your service before and now. Thank you.

Feefo rating : 5
20/06/2025
Great

Great service easy to do business with.

Feefo rating : 5
20/06/2025
Great service

Had finance options with them and been very satisfied

Feefo rating : 5
20/06/2025
Good service bad rate

Interest rate was a lot more than I thought it was.

Feefo rating : 4
20/06/2025
Fast loan

The service from me applying to be excepted was so quick note hassle and very quick

Feefo rating : 5
19/06/2025
Very commendable

Non- stressed processes

Feefo rating : 5
19/06/2025
Affordable finance

A good company to work with, applying for finance is a easy process to go through, they take you through the process and give you a favourable rates. And the money is in your account in days.

Feefo rating : 5
19/06/2025
fast service, fast response, everything professional
Feefo rating : 5
18/06/2025
Excellent

Brillliant, speedy and easy to do

Feefo rating : 5
18/06/2025
Cdw

Very easy to use and very fast response

Feefo rating : 5
18/06/2025
Easy application and online service

easy and quick decision

Feefo rating : 5
18/06/2025
Quick and Easy to sort out

It was very easy to sort out and the money was in my bank two days later

Feefo rating : 5
18/06/2025
Very good service, quick and easy to use and easy to understand
Feefo rating : 4
17/06/2025
Easy and understandable

Process was quick and simple, everything was easy to understand and the decision was quick.

Feefo rating : 5
17/06/2025
Quick and efficient service

Quick and efficient, good tates

Feefo rating : 5
17/06/2025
Top service

Customer service amazing

Feefo rating : 5
17/06/2025
5 stars

Excellent very easy and straight forward.

Feefo rating : 5
17/06/2025
Have used Novuna before excellent service as always
Feefo rating : 5
17/06/2025
Very good customer service

Excellent service got the answers to all my questions had no problems whatsoever in continuing my loan with Novuna

Feefo rating : 5
16/06/2025
Super easy super quick.

Easy application and a fast decision. Money was in my account super quick too.

Feefo rating : 5
16/06/2025
Fantastic loan provider

Compared to lots of other finance providers I have found Novuna to be a first class company. I cannot recommend them highly enough.

Feefo rating : 5
15/06/2025
Quick and easy to apply

Easy application, quick decision and good service. Funds received in a day. Would recommend.

Feefo rating : 5
15/06/2025
Goid
Feefo rating : 5
15/06/2025
Great offer and loan completed super fast. I’ve had and have loans with Novuna, they are good to deal with and the excellent app helps to keep track of things.
Feefo rating : 5
15/06/2025
Easy application quick payment

Great easy application money in my account within 2 days thanks

Feefo rating : 5
15/06/2025
Fantastic service

Excellent service. Would recommend to others. The money was in my bank the day after I applied. Would use there services again.

Feefo rating : 5
14/06/2025
Review

Excellent 👌 service did it on line very quick to respond

Feefo rating : 5
14/06/2025
Great Sevice

The service was "Top Draw'. I have used your service before and again I was very satisfied, which is why I came to you again.

Feefo rating : 5
14/06/2025
Obstacles in paying off

It was made difficult to pay off the finance, and it wasn’t clear on the app when we had done so, as it showed a balance against interest that was not due.

Feefo rating : 2
14/06/2025
A star service

Great as always

Feefo rating : 5
14/06/2025
Excellent

It was really straightforward and quick. No hassle.

Feefo rating : 5
14/06/2025
Excellent

Excellent service

Feefo rating : 5
14/06/2025
Exceeded my expectation

I am impressed with the efficiency and customer service

Feefo rating : 5
13/06/2025
Very quick and at point.very happy
Feefo rating : 5
13/06/2025
Loan application

Very clear and straightforward process. I recommend Novuna as a top lender with transparent and easy to understand terms and interest rates.

Feefo rating : 5
13/06/2025
Saving the day.

Great friendly service, straight forward process, helpful human at the other end of the phone, explained everything I needed to know, well done.

Feefo rating : 5
13/06/2025
Great company

Only ever used Novuna Finance, very professional and great rates

Feefo rating : 5
13/06/2025
Easy

I’ve usednovuna before Process is quick and easy I was a bit disappointed that I wasn’t offered a better interest rate being a previous customer

Feefo rating : 4
13/06/2025
Would highly recommend

Simple and quick application with immediate response.

Feefo rating : 5
13/06/2025
Brilliant so quick
Feefo rating : 5
13/06/2025
Personal Loan

Very quick and easy to apply for and money received within a couple of days

Feefo rating : 5
13/06/2025
Looking for finance.....then look at Novuna !!

Fast and efficient. Courteous staff !

Feefo rating : 5
13/06/2025
Excellent !

Quick application, decision and me getting the funds in my bank account. Really great !

Feefo rating : 5
13/06/2025
Application so easy.

Easy to fill out the application and everything explained so you could understand the process. Quick reply when we decided to withdraw from the agreement. We decided we wanted less money. Hopefully when we apply for the less amount everything will be just as easy and straightforward as before. Thankyou for everything and making things simple and easy.

Feefo rating : 5
12/06/2025
easy process
Feefo rating : 5
12/06/2025
Fuss free further advance

Pleased as an existing customer to secure a further advance fuss free. Thank you

Feefo rating : 5
12/06/2025
Helpful & friendly

Very friendly and very helpful more so that another provider … thank you

Feefo rating : 5
12/06/2025
Feedback

It's early days but 1st class ..thank you if I want more money I know we're to come with my house improvements.

Feefo rating : 5
12/06/2025
Very efficient and reliable The process was very seamless and easy
Feefo rating : 5
11/06/2025
Professional and efficient.

Highly recommend. Easy to get around the website. Responded quickly and efficiently.

Feefo rating : 5
11/06/2025
Highly recommend

Great service. Easy & swift

Feefo rating : 5
11/06/2025
Easy straight forward application process

Great service

Feefo rating : 5
11/06/2025
Quick and easy process.
Feefo rating : 5
10/06/2025
Very good service and they were quick to release the funds well pleased with over all
Feefo rating : 5
10/06/2025
Really fast and easy, this company are a joy to work with
Feefo rating : 5
10/06/2025
Helper in must needed time.

Easy to apply and get results.

Feefo rating : 5
09/06/2025
Excellent

It was very excellent service which I received from you guys

Feefo rating : 5
09/06/2025
Great

Very fast and efficient

Feefo rating : 5
09/06/2025
First rate service

Fantastic easy to navigate service

Feefo rating : 5
08/06/2025
Give hand when needed

A person who look for a loan when they are really in a need. Who ever refuses Novuna will be there. My experience.

Feefo rating : 5
08/06/2025
Excellent eady to use swrvice

Very efficient, very quick and easy to see all the details.

Feefo rating : 5
08/06/2025
Great service and quick decision.
Feefo rating : 5
08/06/2025
Brilliant

I thought the service was brilliant. Very quick and professional. You can sort everything you need to on the phone. They allways phone you back. So you don't have to wait to get through

Feefo rating : 5
08/06/2025
Happy Customer

Easy application and fair interest rates. Website did go down several times during application, but happy overall. Funds were transferred within 48hrs.

Feefo rating : 5
07/06/2025
Brilliant service! 👏

Everything was done really quickly with no problems and money in my account within 2 days. Couldn't fault the service at all!! Brilliant and would defo recommend to friends and family. Thank you.

Feefo rating : 5
06/06/2025
Excellent

I thought it was quick and efficient service

Feefo rating : 5
06/06/2025
Amazing company
Feefo rating : 5
06/06/2025
Brilliant service

Brilliant and so easy ro do simple on line and done in minutes very efficient

Feefo rating : 5
06/06/2025
Returning customer.

Such a simple and hassle free process - makes the chore of applying for loans a breeze.

Feefo rating : 5
06/06/2025
Excellent

It was really easy and explained in simple terms

Feefo rating : 5
06/06/2025
Spot on many thanks

Once again easy transaction after many years of good service many thanks

Feefo rating : 5
06/06/2025
Easy process

Easy to apply,no nonsense,took my own bank 3 days to even get back to me!

Feefo rating : 5
06/06/2025
Good service good app and quick deposit of funds
Feefo rating : 5
06/06/2025
Consolidation

Easy transaction money in account within 2 working days . All good. Happy customer.

Feefo rating : 5
06/06/2025
Excellent service
Feefo rating : 5
06/06/2025
Thank you for your support!!!!!!!

I am very grateful for the professional support and guidance received!!! Highly recommend!!!!!!!

Feefo rating : 5
06/06/2025
Clear and precise information

Really clear what you have to do. Clear if any default is made. Easy to access emails and website to keep eye on progress.

Feefo rating : 5