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Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3518
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
17/04/2024
Great service

No messing. Quick decision and fast pay out. Good APR rates too.

Feefo rating : 5
17/04/2024
Supreme

Brilliant service has always would recommend to anyone thank you

Feefo rating : 5
16/04/2024
Very quick and easy
Feefo rating : 5
16/04/2024
Quick service

Quick response, money in the bank within days.

Feefo rating : 5
16/04/2024
Fast loan service

Fast efficient service all done on line with same day decision making

Feefo rating : 5
16/04/2024
Great professional service

Fantastic Easy from start to finish No hidden agenda or questions Decision made quickly

Feefo rating : 5
16/04/2024
Quick

Very quick to get the funds

Feefo rating : 5
16/04/2024
Good service - be aware of how long it takes for funds to be dispersed

The service is good, however I was taken aback that it took two days to disperse funds at the start of the loan.

Feefo rating : 5
16/04/2024
Easy to use
Feefo rating : 5
16/04/2024
Great customer service and patient

Customer service were very patient and very helpful, I believe I spoke to 2 different people and they were both great and exceeded expectations.

Feefo rating : 5
16/04/2024
Great Service

Great service - quick and easy.

Feefo rating : 5
15/04/2024
Quick decision

Quick decision, transparent, no hidden fees, Funds in the bank within 2days.

Feefo rating : 5
15/04/2024
Quick desion

Very quick desion and payment with minimal forms

Feefo rating : 5
15/04/2024
Excellent

Very easy process to apply.Decision quickly and completed within 24hrs

Feefo rating : 5
15/04/2024
Great service

It was great no fuss after all the checks done ,money in bank account thank you

Feefo rating : 5
14/04/2024
Fast and efficient service.
Feefo rating : 5
14/04/2024
Easy application and quick decision

It was effortless and straightforward.

Feefo rating : 5
14/04/2024
Fast, easy, and reliable!

Extremely easy application. Quick decision. Money in my account within a matter of hours.

Feefo rating : 5
14/04/2024
I am not only hearing impaired but am less than useless with technology

Helpful and understanding staff. Sensitive to my hearing impairment.

Feefo rating : 5
13/04/2024
Effortless experience

I am very impressed with my experience with Novuna. It was quick and effortless. I find the company very straight forward and easy to deal with. There was no fuss or messing around. This company is on the ball. I really like the app to track my finances too. Would highly recommend this company.

Feefo rating : 5
13/04/2024
Very happy customer

Very easy to use, super communications and speedy delivery of funds. Very happy.

Feefo rating : 5
13/04/2024
Smooth and hassle free

Smooth and hassle free , no endless forms to fill out and a competitive interest rate.

Feefo rating : 5
13/04/2024
Excellent service

Excellent quick on line service, the app makes things easy to track and monitor the progression of the application It’s a great service 👍

Feefo rating : 5
13/04/2024
Beast finance
Feefo rating : 5
12/04/2024
quality

exellent and quick

Feefo rating : 5
12/04/2024
Excellent service Highley recommend

Easy application quick decision funds has they said within 2 days

Feefo rating : 5
12/04/2024
Just what I needed

Very professional and fast

Feefo rating : 5
12/04/2024
Great service

I have had one loan already and paid it up and now have a second one. The ease of website access was excellent and would recommend.

Feefo rating : 5
12/04/2024
Best rates

Amazing experience Fast Payment High Recommend

Feefo rating : 5
12/04/2024
Great hassle free service

Excellent hassle free service

Feefo rating : 5
12/04/2024
Efficient and timely

A very smooth process from beginning to end. I received my loan into my account less than 48 hours from initial contact. The whole process was on line and very slick. Thus is my second loan.

Feefo rating : 5
12/04/2024
Would reccomend

Cannot fault whatsoever. After initial enquiry the money was in my bank within 2 days.

Feefo rating : 5
12/04/2024
Finance made easy

Everything was so simple from application, to eSign and payout. I can’t fault the experience I’ve had so far in any way.

Feefo rating : 5
12/04/2024
Easy company to deal with.

Fantastic service and best rates around. Would recommend

Feefo rating : 5
12/04/2024
Service

Great service

Feefo rating : 5
12/04/2024
Very fast service!
Feefo rating : 5
12/04/2024
Efficient

Super efficient application process.

Feefo rating : 4
12/04/2024
Excellent

Although everything was conducted online it was super smooth throughout.

Feefo rating : 5
12/04/2024
Fast and efficient

Always q I’ve a decision quickly, easy to understand and don’t waste time.

Feefo rating : 5
12/04/2024
Easy

Easy. No stress.

Feefo rating : 5
12/04/2024
Excellent service

Fast and easy

Feefo rating : 5
12/04/2024
Thorough and fast

Seamless from start to finish

Feefo rating : 5
12/04/2024
Great service

Quick and easy payment received fast

Feefo rating : 5
12/04/2024
Great service

Fast and efficient With good communication

Feefo rating : 5
11/04/2024
Good

Good and quick with decisions

Feefo rating : 4
11/04/2024
Great provider for personal loans

Really quick and easy to make the online application. Money was in my account 2 days later

Feefo rating : 5
11/04/2024
No problem

Had no problem

Feefo rating : 5
11/04/2024
Quick I would definitely recommend.

Quick and informative

Feefo rating : 4
11/04/2024
Thank you for your speedy and efficient service

Quick decision and funds in bank following day

Feefo rating : 5
11/04/2024
Quick and Easy

Really quick and easy to sort. Easy to understand all documentation, not a difficult process.

Feefo rating : 5
11/04/2024
Brilliant service

Website is so simple to understand and use. Very quick to update your details and their app is excellent

Feefo rating : 5
11/04/2024
Easy online application

I have used Novuna on two previous occasions when buying a car, the application process is simple, they keep you notified at every stage and the money was in my bank within 48 hours of approval. Would definitely recommend.

Feefo rating : 5
11/04/2024
Nice company

Nice company, I got loan twice from Novuna. I recommend all of you.

Feefo rating : 5
11/04/2024
Highly recommended

Excellent service. Quick, efficient and stress free service.

Feefo rating : 5
11/04/2024
Fab!

Brilliant service, quick and hassle free

Feefo rating : 5
11/04/2024
Great help

Good service

Feefo rating : 5
11/04/2024
Top website!

Excellent and easy to navigate website. All results clearly shown. No fuss and no phone calls! Highly recommended.

Feefo rating : 5
10/04/2024
Quick and Easy

Easy, quick,

Feefo rating : 5
10/04/2024
Great company

Great easy to use service.

Feefo rating : 5
10/04/2024
Very good service
Feefo rating : 5
10/04/2024
Definitly they are great

They are very fast with response and very quick send the money. Thanks.

Feefo rating : 5
10/04/2024
Easy application process and a quick response

Quick & easy smooth application process funds transferred quickly

Feefo rating : 5
10/04/2024
Very efficient and quick service, would highly recommend them.

Very quick and efficient, highly recommend.

Feefo rating : 5
10/04/2024
Quick and easy and no fuss application with a quick response.

Novuna Personal Finance gave a very quick response when applying for a personal loan and the process was quick and straightforward. The money was in the bank within two days and the repayment plan was set up and a lot cheaper than I expected.

Feefo rating : 5
10/04/2024
Fantastic loan company

Great to deal with, quick and easy and great rates, no quibble wen I no longer needed the agreed loan after 24hrs, they just removed it with no questions asked. Would highly reccomend Novuna and will be my fost go to loan company. You can also actually talk to a human on the phone with no wait time. Superb!!

Feefo rating : 5
10/04/2024
Quick and easy process definitely recommend
Feefo rating : 5
10/04/2024
Extremely straightforward and easy to apply
Feefo rating : 5
09/04/2024
Excellent

Excellent fast service and the member website is the best I've seen.

Feefo rating : 5
09/04/2024
Great service !
Feefo rating : 5
09/04/2024
Easy and Excellent Personal Loan

Excellent loan service. Quick decision on my application (within 2 minutes). Duration of loan repayment was flexible. Funds were released the following working day. Can’t complain.

Feefo rating : 5
09/04/2024
10out10!

Super quick !! Really easy to fill out forms etc .

Feefo rating : 5
08/04/2024
Great rates, user friendly application

Great service, easy application, told you your chance of success before applying, got answer quite quickly and money in bank within 48hrs! Also their rates are fantastic!

Feefo rating : 5
08/04/2024
Quick and easy!

Fast decision making and straight-forward application process.

Feefo rating : 5
08/04/2024
Top Service, Great Company!

Brilliant, theyre hassle free and fast with an answer

Feefo rating : 5
08/04/2024
Professional

Quick, efficient, professional service. Very happy and satisfied customer. Well done.

Feefo rating : 5
08/04/2024
Good proactive service

Good callback service. The customer advisor I spoke with was clear, helpful and proactive.

Feefo rating : 5
08/04/2024
Good service

Prompt and simple

Feefo rating : 5
08/04/2024
Great rates

Fantastic

Feefo rating : 5