Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
07/10/2026
60

Excellent service.

Feefo rating : 5
07/10/2026
Applied for the loan one day received the next top service
Feefo rating : 5
07/10/2026
Great service

Great and easy and can contact on phone easily

Feefo rating : 5
07/10/2026
Easy and simple from start to finish
Feefo rating : 5
07/10/2026
75

Very good I would definitely recommend you guys with brilliant service

Feefo rating : 5
07/10/2026
NOVUNA FINANCE

Straight Forward Fast Decision.

Feefo rating : 5
06/10/2026
Simple & Quick

Straight forward & Quick Money arrived promptly Communication was good

Feefo rating : 5
06/10/2026
Horrible service

You didn’t give me free credit to buy a settee , but more that happy to give me a load , terrible

Feefo rating : 1
06/10/2026
This was a quick and simple no fuss. The money was in my account within one day
Feefo rating : 5
06/10/2026
5 stars

Very quick and reliable service.

Feefo rating : 5
06/10/2026
Very professional service and quick payment to my bank
Feefo rating : 5
06/10/2026
Quick

Very quick decision very professional good rates

Feefo rating : 5
06/10/2026
First class

Excellent service, easy n quick

Feefo rating : 5
06/10/2026
Fast and Efficient

Fantastic experience with Novuna Personal Finance. When obtaining my recent loan, the level of service they provided was excellent. The application was seamless, and everything was finalised incredibly quickly without any unnecessary delays. It is rare to find a finance company that operates this efficiently. I highly recommend them to anyone looking for a straightforward, stress-free loan provider.

Feefo rating : 5
06/10/2026
Spot on

A very efficient and polite experience

Feefo rating : 5
05/10/2026
Great Service

Excellent service. Quick and straightforward. I have used Novuna previously and would always recommend them to anyone I know seeking personal finance.

Feefo rating : 5
05/10/2026
Very good customer service
Feefo rating : 5
05/10/2026
Top Quality

Quick, clear, concise and very competitive rates

Feefo rating : 5
05/10/2026
Straightforward way to borrow money, if a little more expensive than some.

We applied for a loan to buy a car, the form was straightforward, we were accepted within minutes and the money was in our account within 2 days, as promised. They are more pricey than other providers but it is a very easy, slick process.

Feefo rating : 5
05/10/2026
Please Read !

The reason why I'm writing this review it's because personally I feel the company Novuna is the best loan company in the world and recommend them to anyone. They have clarity, are understanding with a kind and caring nature. They are an amazing team and I won't go anywhere else thank you novuna team and thank you for being you. God Bless MR L Rogerson

Feefo rating : 5
04/10/2026
All your financial needs.

I've been with Novuna a number of years now personal loans for a new car and for house improvements.Hassle free instant decision couple of days finds are released into your account .Great interest rates I wouldn't hesitate to recommend them .

Feefo rating : 5
04/10/2026
Great to use

Great easy to use website and simple instructions to follow,quick decision great rates ,only four stars though as it took two days for the money to be in my account where other companies have it in the account with in hours

Feefo rating : 4
04/10/2026
Consolidation

Fast efficient service and good communication

Feefo rating : 5
04/10/2026
Excellent speedy service.

Speedy, seamless lightening quick decision.

Feefo rating : 5
04/10/2026
Quick and easy loan

As always decision about loan quick and stress free application.

Feefo rating : 5
03/10/2026
Excellent
Feefo rating : 5
03/10/2026
Thank you.

Quick decision, great rate of interest and all processed quickly and efficiently. Thank you.

Feefo rating : 5
03/10/2026
App is no good too complicated

The service was good but your app is absolutely useless I cannot access my accounts at all and cannot even read messages you send

Feefo rating : 1
03/10/2026
Excellent

Excellent customer service has always been Excellent, highly recommended

Feefo rating : 5
03/10/2026
Very quick frcision

Easy and quick reply

Feefo rating : 5
03/10/2026
Brilliant service 👏
Feefo rating : 5
03/10/2026
Excellent Service

First class service, application was simple and straightforward.

Feefo rating : 5
03/10/2026
Novuna are the best !

Great service and highly recommended for short and long term loans ! Easy to apply and quick to respond without any fuss. Thank you 🙂

Feefo rating : 5
02/10/2026
Great service

So straight forward dealt with in minutes. I was really impressed.

Feefo rating : 5
02/10/2026
PROMPT SERVICE

Timely.

Feefo rating : 4
02/10/2026
5* service

Great service straight forward and easy

Feefo rating : 5
02/10/2026
Quick,efficient, professional, money in my account within 48 hrs,cannot fault the service.
Feefo rating : 5
02/10/2026
Excellent

Seemless from start to finish

Feefo rating : 5
02/10/2026
Simple and easy to use

Simple and easy to use, with practical portal

Feefo rating : 5
02/10/2026
New loan

Very easy to use fast and efficient pay out

Feefo rating : 5
02/10/2026
M

Very good and easy to do

Feefo rating : 5
02/10/2026
Quick and easy

So quick and easy to arrange my loan

Feefo rating : 5
02/10/2026
Excellent service, quick decision and money received quickly too
Feefo rating : 5
02/10/2026
q

Quick and easy

Feefo rating : 5
02/10/2026
Easy to use and trusted
Feefo rating : 5
01/10/2026
a very confidential and fast service everything explained well before agreements, very competitive rates,
Feefo rating : 5
01/10/2026
Helpful

Easy and understandable with low rates to help the most needy

Feefo rating : 5
01/10/2026
Great company

Very easy to apply and results back very quickly

Feefo rating : 5
01/10/2026
Brilliant service

Very quick but thorough process, very happy with the outcome and rate received. Have used this company before and will definitely use again, thank you.

Feefo rating : 5
30/09/2026
Excellent

Very good, easy to arrange, clear instructions

Feefo rating : 5
29/09/2026
Reliable

Reliable and effective

Feefo rating : 5
29/09/2026
Excellent easy application

Easy to apply and straight forward response

Feefo rating : 5
29/09/2026
Excellent Service

I received an excellent service from Novuna Finance, it was efficient, positively thorough and quick. The funds became available soon after the contract was signed.

Feefo rating : 5
29/09/2026
Excellent

Quick easy, apr as advertised hassle free well done

Feefo rating : 5
29/09/2026
Easy and great company

Absolute phenomenal company to work with been using years and would highly reccomend

Feefo rating : 5
29/09/2026
Excellent

Excellent , straightforward and easy to understand.

Feefo rating : 5
29/09/2026
Exceptional Service Through Clear, Prompt Communication

The service was excellent from start to finish. Everything was handled quickly and smoothly, with clear communication throughout. The payment was made promptly, the direct debit was set up without any issues, and all the relevant details were emailed to me straight away. I was particularly impressed by the responsiveness and professional customer service, as you are often left wondering what the next steps are when communication is unclear. In this case, I was kept informed at every stage, which made the whole process reassuring and stress-free.

Feefo rating : 5
28/09/2026
Customer friendly service

Easy, quick and transparent service

Feefo rating : 5
28/09/2026
Fast service

Quick decision and fast payment

Feefo rating : 5
28/09/2026
Happy Customer

An easy process fast and efficient. In my account within 24 hours. Full transparency all through the process. Happy Customer 😁

Feefo rating : 5
28/09/2026
No fuss, no hassle

Applying for the personal Finance was straightforward and very quick to receive.

Feefo rating : 5
28/09/2026
Great Service

Just brilliant efficient service. Hassle free and very simple to work with. Every step was fully explained.

Feefo rating : 5
28/09/2026
Great service

Straightforward application with quick answer

Feefo rating : 5
28/09/2026
Thank you very much
Feefo rating : 5
28/09/2026
Good company

Ease of application never rushed or pressured just a nice smooth transaction.knowledgeable staff who kept you informed on every step of the process

Feefo rating : 5
28/09/2026
Very good from start to finish.

Took out a loan which was processed very well. Decided the next day not to proceed with the loan. Not ready to take on another loan. Again that was handled very well. Altogether very pleased.

Feefo rating : 5
28/09/2026
Excellent company

Quick and easy as it said

Feefo rating : 5
28/09/2026
What is the very good private finance?

It is really amazing, very nice, thank you very much

Feefo rating : 5
27/09/2026
Highly recommended

The whole process was very easy from start to finish with a very quick decision on my application

Feefo rating : 5
27/09/2026
Such a good company with quick decision to reassure customer

Quick efficient service

Feefo rating : 5
27/09/2026
Fast and efficient

Efficient and simple process to receive a loan 👍

Feefo rating : 5
27/09/2026
Easy to access

Easy application and quick service Loan in my account in a couple of days

Feefo rating : 5
27/09/2026
Happy Customer

Great service, easy to follow instructions and set up, money transfer pretty quick. 10/10

Feefo rating : 5
26/09/2026
I recommend novuna if you are loan that doesn't give you stress

Getting loan from novuna was so easy fast in making decision agreement 🤝

Feefo rating : 5
26/09/2026
Great rates low Apr

Great rates low APR Very happy

Feefo rating : 5
26/09/2026
Very good rate easy to apply and very fast service
Feefo rating : 5
25/09/2026
Awesome

Quick and easy and everything was explained simply to me

Feefo rating : 5
25/09/2026
A personal loan that ticks all the right boxes!.

From the moment of application through to acceptance and payment into your chosen account, I cannot fault Novuna Personal Finance for their service and efficiency. It's now the 3rd time I have used the personal loan service and once again they've helped me out and enabled me to make repayments at a rate that suits my monthly finances. I highly recommend this company to anyone else looking for a personal loan with highly competitive interest rates that provides a fast payment into your chosen account. A very happy customer 👍☺️ who is happy to award 5 stars ⭐⭐⭐⭐⭐

Feefo rating : 5
25/09/2026
Loan forchome improvements

The service was really good it was easy and painless to get my loan sorted and the funds were in my bank account in a timely manner. I will be telling friends and family to use this service if needed.

Feefo rating : 5
25/09/2026
Good service Very easy system
Feefo rating : 5
25/09/2026
Brilliant service, absolutely no nonsense
Feefo rating : 5
25/09/2026
Great

Easy to apply and quick decision

Feefo rating : 5
25/09/2026
Just fast , efficient and easy ! Keep up the good work ! 👌👌
Feefo rating : 5
25/09/2026
Easy and simple to use

Easy to Use and understand. Great service as usual

Feefo rating : 5
25/09/2026
So easy,

Absolutely no problem, one of the most simple applications ever, not intrusive in any way,

Feefo rating : 5
25/09/2026
Excellent service

It was easy to apply and the decision was very quick. I will definitely recommend my friends and family. ⭐️⭐️⭐️⭐️⭐️

Feefo rating : 5