FAQs for shoppers

These FAQs should answer everything you need to know about the finance options we offer through our retail partners.

About retail finance

The application process

Managing my account

Hear from real customers

Borrow from a finance provider with a reputation for providing five-star service. Read our thousands of customer reviews here.

Get in touch with Novuna

If you have any questions about your finance agreement, call us on 0344 375 5500 (Monday to Friday from 9am to 5pm) or email the team at CustomerService@novunapersonalfinance.co.uk.

Don’t forget you can manage your account online. Control is at your fingertips: check your balance, make a payment, change your details and so much more.