10 reasons to choose Novuna Personal Finance

Written by

Robert Walton

Robert Walton is a Senior Marketing Manager with many years of experience helping brands reach the right customers through clear, informative and straight-to-the-point comms. He's all about delivering top quality customer service and shouting about the great things we do here at Novuna. In his spare time, Robert dabbles with DIY and likes to write about his home improvement tips and tricks.

Thursday 2nd February 2023

Getting a personal loan is a big financial decision but choosing the right loan provider can help to make the process feel smooth and seamless.

In this article, we’re sharing the top 10 things that make Novuna Personal Finance a great choice. There’s a reason we’ve been voted the UK’s Best Personal Loan Provider by YourMoney.com for the last 8 years running after all…

  1. Exceptional customer support
  2. Industry-recognised
  3. We're a personal loan specialist
  4. Loans are tailor-made to you
  5. Rich brand history
  6. Quick and simple application process
  7. Manage your account online or via the app
  8. Competitive interest rates
  9. No upfront fees
  10. Easy overpayments or early settlement

First things first… who are Novuna Personal Finance?

Novuna Personal Finance is an award-winning personal loans provider. Formerly known as Hitachi Personal Finance, we’ve been helping customers achieve their goals for over 40 years.

We lend over £2 billion a year to customers just like you. This has helped to fund a variety of dreams from driving away in a new car to jetting off on a family holiday.


Why should I choose Novuna Personal Finance?

It’s a good question, and one we’re really quite excited to answer for you. From our 4.9/5-star customer rating to our flexible personal loan products, there are loads of reasons we think you should choose us.

Let’s get started…

1. Exceptional customer support

Most brands will tell you they offer good customer service but, in our case, our enhanced customer support really is what sets us apart. You can see for yourself what it’s like to borrow from us by reading our customer reviews in real-time.

From additional help with your loan application to support on repayments should you need it, our UK-based customer service team are always on hand to help.

We’re proud to be an official Feefo Platinum Trusted Service, too, which is testament to our team’s hard work and customer-first attitude.

2. Industry-recognised

We’re a trustworthy and reputable brand. And if you want to take our word for it, that’s great. But why not take a look at our cabinet full of award wins for even more evidence of our fantastic service?

We’ve been named the Best Personal Loan Provider by YourMoney.com for the last nine years, and recently won Best Personal Loans Lender at the Personal Finance Awards and Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Our customer service is award-winning, too — we won the Customer Service Champion award at the British Bank Awards 2022 and have been awarded with a ServiceMark accreditation from the Institute of Customer Service.

3. We’re a personal loan specialist

We’re absolutely focused on doing what we do best – offering personal loans. We’re not distracted by dozens of other finance products, so 100% of our efforts go towards providing the best possible service for our customers.

4. Loans that are tailor-made to you

Our personal loans can be used for almost anything, which gives you the choice and flexibility you need.

Did you know you could buy a new or used car with a personal loan? Or channel your inner adventurer by getting your hands on a bike or caravan?

Our loans start from £1,000, and you can borrow up to £35,000. Spread the cost between two and seven years — whatever term works best for you and your finances.

It’s always a good idea to know what you’re going to use your loan for before applying. This not only helps you choose the right loan amount, but it also helps you to keep a firmer grip on your spending.

5. Rich brand history

When it comes to almost all aspects of life, we all prefer to work with experts with experience. We’ve been lending people the money they need for over 40 years. Just think about the number of dreams that have come true in that time!

You might also be interested to know that Novuna Personal Finance is a trading style of Mitsubishi HC Capital UK PLC, part of Mitsubishi HC Capital Inc. With one of the world’s largest and most diversified financial groups behind everything we do, you can put your confidence in Novuna Personal Finance to provide the top level of service our customers have come to expect from us.

6. Quick and simple application

Apply in minutes, get an instant decision and, if accepted, once your application is complete you could receive the money in your account within two working days. Sound good?

Long gone are the days of complicated forms and applications by snail mail. Our online application form is designed to be as quick and easy to fill out as possible. It should only take a few minutes to complete.

You won’t have to wait around for a decision on your application, either. We’ll give you an instant decision. If accepted, once you’ve read and signed the agreement, your money could be with you in just 48 hours.

7. Manage your account online or via the app

Use your online account or Novuna Personal Finance app to:

  • Make a payment
  • Check your remaining balance
  • Update your personal information
  • Change direct debit details
  • Settle your agreement
  • Choose the day your monthly payment goes out (after your first payment has been made)
  • View your transaction history

It’s all there at your fingertips, making managing your personal loan easier than ever.

Of course, if you’d rather speak to our friendly customer service team over the phone, we’re more than happy to help. Just give us a call on 0344 375 5500.

Paperless process from start to finish

From our online loan calculator and our bespoke app to the e-signature required to complete your application, everything we do is digital. This speeds things up and helps you get the money or support you need much quicker.

Don’t worry if applying online isn’t for you — our friendly loans team will help you to complete your application and answer any questions you might have. Just get in touch with us.

8. Competitive interest rates

We offer low-rate loans from 7.4% APR Representative (£7,500-£25,000). The majority of our customers are given the advertised rate, though your personalised rate will be decided upon based on your personal circumstances, credit history, loan amount and term.

The rate you’re given when you complete your application will be fixed for the duration of your loan. This allows you to borrow the cash you need and pay it back over a series of fixed-rate instalments each month. You’ll always know how much money you’ll need to pay and when, helping you to manage your outgoings.

While it might seem simple to just seek out the provider offering the lowest APR, the reality is that many providers require you to complete an application — involving a hard credit check — before you get a personal APR rate. This makes it tricky to compare APRs at a glance, particularly as several hard checks appearing on your credit report in quick succession can impact your credit score.

It’s definitely important to consider the provider’s advertised APR rate as this is the rate at least 51% of paid out customers are given, but you should also include other factors in your decision.

If you want to learn more about personal loan interest rates, visit our guide.

9. No upfront fees

We don't charge any upfront fees, such as application or arrangement charges.

When you apply for a loan with us, the APR and interest rate will be one and the same as we don’t charge anything on top of our interest rate. You can find out more about the differences between APR and interest rate here.

10. Easy overpayments and early settlement

It's simple to make additional payments or settle your loan via your online account or our app.


Apply for a loan with Novuna Personal Finance

Now you know the top ten reasons to apply for a personal loan with us, you can make a start! See for yourself how easy it is to find a loan to suit you.

Get a quote using our online loan calculator, or head straight to our online application form. You could have the money you need in your account within two working days!