Fraud and security centre
Fraud is on the rise, with more and more scams coming to light each day. So it is vital you know the best ways to protect yourself and how to report suspicious activity.
Report fraud to Novuna Personal Finance
If you think you have been targeted by a fraudster, please report it to us straightaway:
- Call us on 0344 375 5500
- Email our fraud specialists
- Complete our fraud questionnaire
- Forward suspicious emails
Our team will investigate the incident as soon as possible, updating you along the way with any developments.
Protect yourself from fraud
It can be tricky to spot fraud. But, by knowing the best ways to protect yourself, you can stay one step ahead of the scammers.
Loan-related scams are on the rise
In the first half of 2023, criminals stole a total of £580 million through fraud and scams. Fraudsters are always looking for new ways to trick victims into handing over their details or their cash.
Knowing popular tricks and techniques used by fraudsters could prevent you from falling for a scam.
- Credit score scams: criminals will trick you into handing over your login details for your credit score account, allowing them to make financial applications on your behalf. They’ll take the money and leave you paying the debt.
- Loan fee fraud: you’ll be asked to pay an upfront fee before receiving the loan funds (usually by someone purporting to be from a reputable bank or lender). Once the fee’s paid, you won’t ever receive the money you asked to borrow.
- Impersonation scams: also known as social engineering scams, fraudsters will contact you pretending to be a representative of a reputable brand or company. The aim is to trick you into sharing personal information such as your PIN or full password.
- Investment scams: fraudsters promise you high returns on investments such as cryptocurrency schemes. They may even try to convince you to take out a loan to fund the investments. You won’t hear from the criminal again once they have your money.
- Romance fraud: criminals gain a victim’s trust by building a fake online relationship with them, before asking for financial help. They may promise to pay you back or meet in person but, once they have your money, you likely won’t hear from them again.
Look out for fraudsters impersonating Novuna
We’re noticing a rise in the number of fraudsters purporting to be from Novuna, asking customers to share sensitive information or requesting an upfront payment, deposit or advanced fee in return for a loan.
Please remember that we will NEVER:
- Ask you to reveal personal details such as your account password or PIN
- Request upfront payments or a deposit before releasing loan funds
- Pressure you to make decisions about your application or loan agreement
If you’ve not sure about a call, text or email you’ve received from us please do not respond. Call us on 0344 375 5500 or email our fraud team to double check if the communication really came from us.
Think you could be a victim of fraud?
Noticed an unusual transaction on your bank statement, or received a bill for something you haven’t ordered? You may have inadvertently fallen for a scam.
If you’re a victim of identity theft, this may have a direct impact on your personal finances and could also make it difficult for you to obtain loans, credit cards or a mortgage until the matter is resolved. Keep an eye on your credit report and you may wish to sign up to a credit report monitoring service that will alert you to any changes on your credit file.
In our guide, we explain some of the warning signs to look out for that may indicate you’ve been a recent victim of fraud.
How we’re protecting our customers
You are our top priority. And, as a team, we’re doing all we can to protect our customers from fraud. We welcome your feedback to help us improve our processes and ensure our customers feel supported at every stage. Please do get in touch with our fraud team to share your thoughts.
Useful fraud resources
Keen to find out more about fraud and how you can stay one step ahead? Here are key organisations and resources to bookmark:
- Take Five - a national campaign offering impartial advice to help you protect yourself from preventable financial fraud
- Get Safe Online – the UK’s leading internet safety website providing advice on how to protect yourself from online fraud
- Cifas – here you can apply for ‘Protective Registration’ to prevent fraudsters from applying for products or services in your name
- Action Fraud – the UK’s national fraud and cybercrime reporting centre
- Financial Conduct Authority – financial markets regulator, offering guidance on how to spot financial scams
- National Cyber Security Centre – provides practical guidance on how to avoid cyber security incidents
- National Crime Agency – a leading authority on cyber security
- Citizens Advice - free consumer advice if you have been impacted by a scam
- Cyber Aware – a government campaign providing advice on how to stay safe online
- Victim Support – support and guidance for victims of fraud