Award-winning customer support

At Novuna Personal Finance (formerly Hitachi Personal Finance), we’re here when you need us, either online or over the phone. To get in touch with us, please choose one of the options below.

Give us a call

For general account queries and support, speak to our Customer Experience team on
0344 375 5500*.

If lines are busy please use our ‘virtual hold’ option. This will hold your place in the queue so you don’t have to wait on the line – we’ll simply call you back when you reach the front.

Monday to Friday: 9:00am to 6:00pm

Weekends & Bank Holidays: Closed

If you are in financial difficulty and need to discuss your circumstances, call us on
0344 375 5488*.

Monday to Friday: 9:00am to 6:15pm

Weekends & Bank Holidays: Closed

If you need help completing a new application, would like to enquire about topping up an existing loan agreement or have a question about a pending application, please call the loans team on 0343 351 9112*.

Monday to Friday: 9:00am to 6:00pm

Weekends & Bank Holidays: Closed

Please note our phone lines tend to be particularly busy on a Monday and at the end of the month around payday. You may find shorter waiting times by calling at a different time.

*All numbers that start with 03 are charged at the same rate as standard landline numbers. Inbound and outbound calls may be recorded for training and monitoring purposes.

Customer Experience team

Monday to Friday: 9:00am to 6:00pm

Weekends & Bank Holidays: Closed

Loans team

Monday to Friday: 9:00am to 6:00pm

Weekends & Bank Holidays: Closed

Please be aware of fraud and scammers

Novuna Personal Finance have recently been made aware of scammers potentially using our brand to commit loan fee fraud, asking for an upfront payment before any finance is released.

We never request any upfront payments from any customers at any stage. If you are asked by someone purporting to be from Novuna Personal Finance to make an advance payment, please DO NOT do so and please do not provide any personal bank account or card details.

Manage your account online or on our app

We want to make it easy for our customers, which is why we created our account management platform. If you’re an existing customer, you can save time by managing your account online or via the app. Registration is simple and once logged in, you can:

Get a settlement quote
Make a payment
Change direct debit details
View statements
Update personal information
Send and receive secure messages

Details of how to log in can be found below and our FAQs page will also answer most of your questions.

Download the app from the App Store or Google Play.

Email us

You can email the team at CustomerService@novunapersonalfinance.co.uk

Make a complaint

We are committed to providing the best possible service to our customers. However, if you are not satisfied with any aspect of our service, please let us know.

Learn more and view our complaints policy

Marketing and press

For marketing and press enquiries, contact our Marketing Team on 0113 380 1041 or email Theresa Lindsay, Group Head of Marketing at Theresa.Lindsay@novuna.co.uk

Please note, these contact details are for marketing and press enquiries only. The marketing team will not be able to transfer your call to the relevant team for account enquiries.

Our address

Novuna Personal Finance is based at the following address:

2 Apex View

Holbeck

Leeds

LS11 9BH

Need more help?

If you're an existing customer, you can save time by managing your account online or via the app. Details of how to log in can be found on our FAQs page.