Help With New Application

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What is IDVerse?

IDVerse is the identity and verification system that is used by Novuna Personal Finance.  In some instances, if your application is referred, you may receive a link asking for ID verification via SMS

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Am I eligible to apply for a personal loan?

To apply for a loan with Novuna Personal Finance, you must meet the below criteria: Be aged 21 or over Be a permanent UK resident — we’ll need to know your address history from the last three years Be

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What is a credit lock?

A credit lock is when you apply a lock on your credit file. It is an extra layer of protection against identity fraud. When the lock is on, lenders can’t view your credit report, which stops

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What does it mean when an application is referred?

If your application is referred, it just means we need to take a closer look at your details before we can make a lending decision. Our Referrals Team will manually review your application, and they

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What should I do if the ID link does not work?

If you are having problems with the ID link, you can call our Security team on 0344 375 5504 for further assistance. Our phone lines are open Monday-Friday 9am-5pm.

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