Help With New Application

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Why have I been asked for benefit information?

Our referrals team may request details of any benefits you receive to help complete the affordability checks on your application. This information allows us to validate your income and ensure the

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Help submitting ID?

Watch our quick video to see what the IDverse journey looks like Need more help

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What information can the lender see on Open Banking?

If you give access, we can see: Your account name and balance Money coming in Your transactions (like Direct Debits and card payments) Key account features such as fees or overdrafts Think of it as a

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Can someone provide details for more than one bank account on Open Banking?

Yes, it is possible to supply information for multiple different accounts via Open Banking but right now, we can only review transaction data from one bank account.. The main account that we would

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How does someone consent to sharing information on Open Banking?

To consent to sharing information through Open Banking, you’ll be taken to the consents.online platform, where you choose what information to share. We request one‑time access to six months of your

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