Help With New Application

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What should I do if I have been asked for ID but I do not have any valid documents?

If you’re unable to provide a valid, in‑date form of photo identification (driving licence or passport), we would be unable to proceed with your application.

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Can Novuna collect money from someone's account using Open Banking?

No, Novuna Personal Finance will only ever use open banking to view transactional data. To find out more information on open banking, you can review our guide to open banking. Need more help

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What are the benefits of Open Banking?

Open Banking lets lenders check your finances responsibly, gives you faster decisions, removes the need to send bank statements, helps if you have limited credit history, keeps you in control of what

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Why have I been asked for benefit information?

Our referrals team may request details of any benefits you receive to help complete the affordability checks on your application. This information allows us to validate your income and ensure the

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Is Open Banking safe to use?

Yes, Open Banking is safe because it’s fully regulated by the Financial Conduct Authority (FCA), backed by the UK Government, and uses secure, encrypted systems that require you to verify your

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