Payments

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What payment methods do you accept?

We'll set up a direct debit to collect your monthly payments on or around your due date, until your agreement is completed. Should you need to make a payment, there are other ways: Debit card You can

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What happens if my direct debit fails?

Don't worry. We'll automatically try to collect the payment again 10 days later and will send you notification beforehand. Please note: If a payment is unsuccessful, a fee may be applied. Any fee

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Can I make extra payments?

You can make extra payments via our app, or by logging onto your online account and selecting the 'Make a Payment' option. Payments higher than your monthly repayment will be deducted from the

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Can I change my payment date?

You can change your payment date by logging onto your online account and selecting 'Change Direct Debit'. If your Direct Debit is in the process of taking your next payment, you won't be able to make

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How do I get a settlement quote?

You can get a settlement quote by logging into your online account and selecting 'Settle agreement'. This will show your current settlement figure and you can also make a settlement payment. Please

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