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Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 21st May 2026

Updating direct debit details

To update your Direct Debit details or change your payment date, simply log in to your online account and choose 'Manage Direct Debit'.

If your next payment is already being processed, you'll need to wait until it's complete before making changes.

Important - We only accept payments from personal bank accounts and payments are non-refundable.

Online: My Novuna Personal account

Phone: Call us on: 0344 3755500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH



  Back to Payments

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