Updating direct debit details

To update your Direct Debit details or change your payment date, simply log in to your online account and choose 'Manage Direct Debit'.

If you've cancelled your direct debit, you can reactivate it online as long as your next payment is more than 10 working days away and details remain the same.

If your next payment is already being processed, you'll need to wait until it's complete before making changes.

Payments will be collected by Direct Debit on the date you have chosen, unless this falls on a weekend or bank holiday then it will collect the next working day.

Important - We only accept payments from personal bank accounts and payments are non-refundable.