Accessibility policy

We want our service to be available for everybody. So we have various ways in which we can help you to ensure you get the service you need. We have included further information on this page to give you an easy-to-find central guide of support we offer. Please let us know if you have any feedback or have any difficulty accessing this website.

If you need any help or support in making an application for a new loan then you can speak to one of our team. Opening hours and the telephone number can be found on our Contact Us page.

Visual impairments Back

On Our Website

All browsers have certain common accessibility options such as using your keyboard to zoom in and out on a web page. We’ve put together a list of popular browsers and their different accessibility options:

	Internet Explorer - Click here to see latest version's accessibility features
	Firefox - Click here to see latest version’s accessibility extensions and features
	Chrome - Click here to see latest version’s accessibility extension
	Safari - Click here to see latest version’s zoom and font size options

Once you know your way around our website you may find it useful to skip the menus if you’re using screen-reading software.

Communications

Receive your letters in Braille, large print or audio CD. To arrange, please get in touch by calling us on 0344 375 5500 or by emailing CustomerService@NovunaPersonalFinance.co.uk

For more contact information including opening hours please visit our Contact Us page

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Speech and hearing impairments Back

Contact us using telephone or Typetalk

If you have communication difficulties then you can get in touch with us through Typetalk and we can deal with your query through them, you can find their details below;

Textphone Users

To use TextDirect dial 18001 followed by the full number you wish to call
To use Relay Assist dial 0870 240 95 98
To use the text to text only service dial 180015 followed by the full number you wish to call
To contact Typetalk Customer Service Team dial 18001 0800 500 888
Fax: 0151 709 8119
Switchboard: 18001 0151 709 94 94
Email:helpline@rnid-typetalk.org.uk

You can also email us on CustomerService@NovunaPersonalFinance.co.uk or write to us at:

Novuna Personal Finance
2 Apex View
Leeds
West Yorkshire
LS11 9BH

If you would prefer not to contact us you can carry out a lot of actions on our online account management portal. For example you can make payments, send secure message, check your balance and much more via My Novuna Personal Finance. You can download the app via the app store or google play, alternatively you can login via a browser.

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Dementia and Alzheimer's Back

If you would like to set up a third party to speak to us on your behalf then we would be more than happy to help. Please get in touch using one of the methods found on our Contact Us page and one of our team will be happy to help.

If you are caring for someone with dementia and need some support here are some organisations that can help:

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Mental health Back

Money worries can be a cause of stress and anxiety. We have a number of initiatives to support customers through these concerns which can be found on the bottom of our FAQs.

You can also contact us to chat through any options or if you need any additional support using one of the methods found on our Contact Us page.

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