Contact Customer Experience
Our experienced team are available to help with…
- General account queries
- Making payments, making overpayments or settling your loan early
- Supporting you if you’re experiencing financial difficulties
- New loan applications
- Reporting fraud
Help and support for new customers
Looking to take out a new loan? You can apply online within minutes or call 0343 351 9112 to open a new application by telephone. You’ll get an instant decision on your application and, if accepted, once you’ve signed your credit agreement the money could be yours within just two working days.
What is a personal loan?
A personal loan allows you to borrow the money you need and pay it back over a series of monthly instalments. Our personal loans are:
- Fixed rate: your monthly repayments will stay the same
- Unsecured: you don’t need to put up collateral
- Low interest: from just 7.4% APR Representative (£7,500-£25,000)
- Flexible: borrow from £1,000 to £35,000
- Easy to manage: overpay or settle your loan at any time
Loan FAQs for new customers
Help and support for existing customers
It’s easy to look after your Novuna Personal Finance loan. You can manage your account online, use our app or speak to our team.
Check your balance and view your transaction history, make payments, update your personal information or payment details, get a settlement quote and pay off your loan in full whenever you like.
Can I top up my loan?
Eligible customers may be able to borrow more with Novuna. Get a personalised rate and compare the cost of our top up or additional loan options with no impact to your credit score
Check your online account, open the app or speak to our team to find out if you qualify.
Worried about your repayments?
We understand money isn’t always easy to talk about. But if you’re feeling concerned about your financial situation please reach out to our team. Together, we’ll talk through your payment support options and find a solution that suits you. Please be aware that these options may have an impact on your credit file, as arrears will be reported to Credit Reference Agencies.
You can now also complete our income and expenditure questionnaire online to find out what repayment plans may be appropriate and affordable for you.