Manage your Novuna Personal Finance account

Did you know you can manage your Novuna Personal Finance account online or via our latest app? Existing customers can register within minutes - you’ll just need your agreement number, email address, date of birth and postcode. Once logged in, you’ll be able to...

  • Check your balance and make payments easily

  • Update the personal information we hold for you

  • Change Direct Debit details and payment details

  • Get a settlement quote for your active loans

  • View all of your transaction history to monitor progress

  • Send and receive secure messages with Customer Service

Download our latest app here

Enjoy account management at your fingertips with the Novuna Personal Finance app. Once registered, simply use biometrics to sign in easily - no need for passwords! There’s even an option to opt in to notifications to get the latest updates on your account.

Download from the App StoreDownload from the Play Store

Manage your account online

Keep an eye on your account whenever and wherever you like thanks to our easy-to-use online platform. Login via a browser across a variety of devices.

Register or login

Speak to us over the phone

You can manage your account over the phone as well as using our online platform. Our Customer Experience team are available 9am to 6pm Monday to Friday.

Call 0344 375 5500

Get help managing your personal loan

We want to make sure managing your personal loan is a smooth and simple process. If you’re looking for additional help and support, please contact our friendly team or read our online guidance.

Award-winning customer service

Whether you’re having trouble accessing your account or simply prefer to speak to someone over the phone, our customer service team are always happy to help. Call us or email the team.

Check out our FAQs

We cover everything from how to make payments to updating your details on our FAQs page, giving you the answers you need all in one place.

Read our expert guides

We share all you need to know about personal loans. Whether you want to find out more about the ins and outs of loans or what to ask yourself before applying, we’ve got you covered.

Existing customer FAQs