What happens if my direct debit fails?

Don't worry. We'll automatically try to collect the payment again 10 days later and will send you notification beforehand.

Please note: If a payment is unsuccessful, a fee may be applied. Any fee charged will be collected with your next monthly payment. 

If you're worried about making a payment, we're here to help. There are number of ways we can support you. Please see How we can support you with money worries