Money Worries

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What is a payment arrangement?

We may be able to work with you to temporarily reduce your monthly payments, either in the short term or over a longer period depending on your circumstances. Please be aware that entering into a

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How we can support you with money worries?

If you are worried about your finances or experiencing financial difficulties, we're here to support you. We also understand that rising living costs can make managing your finances more difficult. If

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How can I pay off my arrears?

It’s important that you stay in touch with us so we can work together on a plan that supports you in clearing your arrears and helps prevent things from becoming more difficult. If you’ve missed a

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Can I pause my payments?

We may be able to put your agreement on hold for 30 days if you are unable to make your next payment or are in arrears. This option is most suitable for those who need some time to think about their

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How will a payment arrangement show on my credit file?

If you're on a reduced payment plan, your credit file will show as a 'payment arrangement' and will display how many months your account is behind. If you're on an increased payment plan and paying

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