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Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 30th April 2026

How will a payment arrangement show on my credit file?

If you're on a reduced payment plan, your credit file will show as a 'payment arrangement' and will display how many months your account is behind.
If you're on an increased payment plan and paying extra to clear your arrears, this won't be marked as a payment arrangement. Your credit file will simply continue to show how many months in arrears you are until the account is fully up to date.


Phone: 0344 3755488 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: earlyarrearsqueries@novunaconsumerfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH

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