Last updated - 30th April 2026

How will a payment arrangement show on my credit file?

If you're on a reduced payment plan, your credit file will show as a 'payment arrangement' and will display how many months your account is behind.
If you're on an increased payment plan and paying extra to clear your arrears, this won't be marked as a payment arrangement. Your credit file will simply continue to show how many months in arrears you are until the account is fully up to date.


Phone: Call us on: 0344 3755488 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: earlyarrearsqueries@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH

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