How can I pay off my arrears?

It’s important that you stay in touch with us so we can work together on a plan that supports you in clearing your arrears and helps prevent things from becoming more difficult. If you’ve missed a payment or fallen into arrears, please remember you’re not alone, and we’re here to help.Depending on your circumstances, we may be able to offer a payment plan to make managing your arrears more manageable. Options may include:

• Same‑day plan: Our Customer Experience Team can discuss whether clearing your arrears in full today is possible for you.
• Direct Debit payment plan: You can increase your monthly Direct Debit to gradually reduce your arrears.
• Manual payment plan: You can make additional manual payments whenever you’re able, to help bring your account back up to date.

Please be aware that arrears are reported to Credit Reference Agencies and will be reflected on your credit file.