Managing Agreements

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Where can I find my agreement number?

You can usually find it near the top of the letters and service emails we sent you. If you pay by Direct Debit, your agreement number is shown as the Direct Debit reference on your bank statement. You

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Where can I find a copy of my agreement?

If you no longer have the copy we sent via email, you can view it online. Just log into your online account and go to 'My Documents'. Customer Service Segment

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Received a text from 07507239662 is this legit?

These texts are from our retailer feedback team to understand if you have received your order from the retailer.  Need more help

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Do I have a cooling off period?

Yes, you have 14 days to withdraw from the agreement. If you don't wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period, otherwise we'll assume you're happy

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Can I top up my loan?

You can top up your current loan or apply for a second loan if you need more funds. Loans are available from £1,000 to £35,000 over 2-7 years. To top up, you'll need to: Have held your loan for at

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