Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Managing Agreements

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Do I have a cooling off period?

Yes, you have 14 days to withdraw from the agreement. If you don't wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period, otherwise we'll assume you're happy

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Where can I find a copy of my agreement?

If you no longer have the copy we sent via email, you can view it online. Just log into your online account and go to 'My Documents'. Customer Service Segment

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Where can I view my statement?

An annual statement is sent on the anniversary of your agreement. You can view your statement at any time by logging onto your online account and selecting 'My Documents'. Customer Service Segment

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How do I update my personal details?

To update your address, phone number or email, just log in to your online account and go to 'My Profile'. If you've changed your name, please send us one of the following documents: Marriage

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Will a top up loan affect my credit score?

When you check your top up options, we carry out a soft search. This helps you see your potential rate without affecting your credit score. If you decide to apply, we'll then complete a hard credit

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