Managing Agreements

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Do I have a cooling off period?

Yes, you have 14 days to withdraw from the agreement. If you don't wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period, otherwise we'll assume you're happy

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Can I top up my loan?

You can top up your current loan or apply for a second loan if you need more funds. Loans are available from £1,000 to £35,000 over 2-7 years. To top up, you'll need to: Have held your loan for at

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How do I update my personal details?

To update your address, phone number or email, just log in to your online account and go to 'My Profile'. If you've changed your name, please send us one of the following documents: Marriage

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How does a top up loan work?

If you need some additional fund, a top up loan replaces your current loan with a new one, which may have a different interest rate and term. You can apply from your online account or over the phone.

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Will a top up loan affect my credit score?

When you check your top up options, we carry out a soft search. This helps you see your potential rate without affecting your credit score. If you decide to apply, we'll then complete a hard credit

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