Yes, you have 14 days to withdraw from the agreement. If you don't wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period, otherwise we'll assume you're happy
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If you no longer have the copy we sent via email, you can view it online. Just log into your online account and go to 'My Documents'. Customer Service Segment
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An annual statement is sent on the anniversary of your agreement. You can view your statement at any time by logging onto your online account and selecting 'My Documents'. Customer Service Segment
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Yes. When you take out a top-up loan, you have a 14 day Right to Withdraw period. During this time you can cancel your new agreement. However, if you do cancel: Your original loan can not be
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To update your address, phone number or email, just log in to your online account and go to 'My Profile'. If you've changed your name, please send us one of the following documents: Marriage
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