Managing Agreements

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Can I change my mind if I top up my loan?

Yes. When you take out a top-up loan, you have a 14 day Right to Withdraw period. During this time you can cancel your new agreement. However, if you do cancel: Your original loan can not be

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What are the benefits of a top up loan?

Benefits of a top up loan are: You can check how much a top-up loan might cost with no impact on your credit score In most cases we're able to give you an instant decision You'll get the extra money

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Can I ask someone to help manage my account?

There may be times when you need some extra support managing your account, whether that's short term or something longer term. If you'd like to add a trusted third party to help manage your account,

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Received a call from Novuna on 01138414060 what is this regarding?

These calls are made from our retailer feedback team to understand your experience with the retailer.  Need more help

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