Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 8th April 2026

Where can I find my agreement number?

You can usually find it near the top of the letters and service emails we sent you.

If you pay by Direct Debit, your agreement number is shown as the Direct Debit reference on your bank statement.

You will need this to create and access your online account, so please retain it.

Need more help

Online: My Novuna Personal account

Phone: Call us on: 0344 3755500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH

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Registration for Android Device Users

Where can I find my agreement number?

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