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Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 13th July 2026

Can I change my payment date?

You can change your payment date by logging onto your online account and selecting 'Change Direct Debit'.

If your Direct Debit is in the process of taking your next payment, you won't be able to make changes until it's complete.

Please note - We can only accept payments from personal bank accounts accounts when paying by Direct Debits and payments are non refundable.




Online: My Novuna Personal account

Phone: Call us on: 0344 3755500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH



  Back to Payments

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