Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Help With New Application

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What is Open Banking?

Open Banking is a secure way of sharing your financial information with trusted third‑party providers — but only if you choose to give permission. Instead of sending us bank statements, you can allow

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What should I do if the Open Banking link isn't working?

If you are experiencing issues with the open banking link: You can call our referrals team on 0113 518 1670 (Mon–Fri, 9am–6pm)  and they can send out a new link for you  Alternatively, you can email

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Can someone provide details for more than one bank account on Open Banking?

Yes, it is possible to supply information for multiple different accounts via Open Banking but right now, we can only review transaction data from one bank account.. The main account that we would

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How is Open Banking used?

We use open banking to help us make a responsible lending decision. The majority of people find it more convenient to allow the use of open banking. The process is much quicker as we can access the

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Why have I been asked for bank statements?

Our referrals team have requested bank statements in order to complete the affordability checks on your application. Need more help

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