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Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 14th July 2026

What should I do if the Open Banking link isn't working?

If you are experiencing issues with the open banking link:

  • You can call our referrals team on 0113 518 1670 (Mon–Fri, 9am–6pm)  and they can send out a new link for you 
  • Alternatively, you can email the last 3 months of bank statements from your direct debit account to referrals@novunapersonalfinance.co.uk

  Back to Help With New Application

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