Help With New Application

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What should I do if I have been asked for ID but I do not have any valid documents?

If you’re unable to provide a valid, in‑date form of photo identification (driving licence or passport), we would be unable to proceed with your application.

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Is there a charge that comes with using Open Banking?

No, you won’t be charged - using Open Banking to share your information with us is completely free To find out more about Open Banking, you can review our guide to open banking. Need more help

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How long can Open Banking data be accessed for?

We only request one‑time access, so we can view a single snapshot of your banking data at the moment you give consent. We won’t see any future transactions, but we may be able to view that same

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Why have I been asked for pension documents?

If your application is referred and you’re due to reach State Pension age during your finance agreement, our referrals team may request proof of your pension. This helps us assess affordability and

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Why have I been asked for bank statements?

Our referrals team have requested bank statements in order to complete the affordability checks on your application. Need more help

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