Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Help With New Application

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What information can the lender see on Open Banking?

If you give access, we can see: Your account name and balance Money coming in Your transactions (like Direct Debits and card payments) Key account features such as fees or overdrafts Think of it as a

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How long do I have to complete IDverse?

You have 27 days to submit your documents after this your link will expire, and your application will be cancelled, and you’ll need to reapply if you wish to continue. Need more help

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How long can Open Banking data be accessed for?

We only request one‑time access, so we can view a single snapshot of your banking data at the moment you give consent. We won’t see any future transactions, but we may be able to view that same

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Is there a charge that comes with using Open Banking?

No, you won’t be charged - using Open Banking to share your information with us is completely free To find out more about Open Banking, you can review our guide to open banking. Need more help

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Why have I been asked for pension documents?

If your application is referred and you’re due to reach State Pension age during your finance agreement, our referrals team may request proof of your pension. This helps us assess affordability and

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