Help With New Application

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Can items be delivered to alternate addresses?

This will depend on the retailer. Some retailers are only able to deliver items to your home address - this is a measure that is taken to safeguard against fraudulent applications. Other retailers may

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What should I do if the Open Banking link isn't working?

If you are experiencing issues with the open banking link: You can call our referrals team on 0113 518 1670 (Mon–Fri, 9am–6pm)  and they can send out a new link for you  Alternatively, you can email

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How long do I have to complete IDverse?

You have 27 days to submit your documents after this your link will expire, and your application will be cancelled, and you’ll need to reapply if you wish to continue. Need more help

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What can I do if my application for finance is declined?

If your application is declined, it means we can’t offer finance at this time. We can’t give a specific reason, as decisions are based on several factors like credit risk, affordability, and the

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Help submitting ID?

Watch our quick video to see what the IDverse journey looks like Need more help

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