Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Help With New Application

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How can I improve the chance of my loan application being accepted?

There really is no set way to improve your chances of a loan application being accepted, as every lender will use different scoring criteria to help them make a decision. Different personal loan

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How do I sign my loan agreement?

1. Once your application is approved, we'll email you a secure link for you to sign your loan agreement online.  2. Have your mobile phone ready, as you'll receive an authorisation code to complete

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How does someone know if they are eligible for Open Banking?

You can use Open Banking if you already use online or mobile banking, and your bank supports Open Banking.  To find out more information on open banking, you can review our guide to open banking. Need

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What should I do if the ID link does not work?

If you are having problems with the ID link, you can call our Security team on 0344 375 5504 for further assistance. Our phone lines are open Monday-Friday 9am-5pm.

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What should I do if I'm receiving an error message when I submit my ID?

 Different error messages mean different things. Below is a guide to what each one means and what you may need to do next. Verification Expired This means the link you were sent is no longer active.

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