Help With New Application

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How can I improve the chance of my loan application being accepted?

There really is no set way to improve your chances of a loan application being accepted, as every lender will use different scoring criteria to help them make a decision. Different personal loan

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What should I do if I'm receiving an error message when I submit my ID?

 Different error messages mean different things. Below is a guide to what each one means and what you may need to do next. Verification Expired This means the link you were sent is no longer active.

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How do I sign my loan agreement?

1. Once your application is approved, we'll email you a secure link for you to sign your loan agreement online.  2. Have your mobile phone ready, as you'll receive an authorisation code to complete

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What is Open Banking?

Open Banking is a secure way of sharing your financial information with trusted third‑party providers — but only if you choose to give permission. Instead of sending us bank statements, you can allow

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What should I do if the Open Banking link isn't working?

If you are experiencing issues with the open banking link: You can call our referrals team on 0113 518 1670 (Mon–Fri, 9am–6pm)  and they can send out a new link for you  Alternatively, you can email

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