Help With New Application

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How do I sign my loan agreement?

1. Once your application is approved, we'll email you a secure link for you to sign your loan agreement online.  2. Have your mobile phone ready, as you'll receive an authorisation code to complete

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What should I do if the ID link does not work?

If you are having problems with the ID link, you can call our Security team on 0344 375 5504 for further assistance. Our phone lines are open Monday-Friday 9am-5pm.

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How can I improve the chance of my loan application being accepted?

There really is no set way to improve your chances of a loan application being accepted, as every lender will use different scoring criteria to help them make a decision. Different personal loan

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What should I do if I'm receiving an error message when I submit my ID?

 Different error messages mean different things. Below is a guide to what each one means and what you may need to do next. Verification Expired This means the link you were sent is no longer active.

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What is Open Banking?

Open Banking is a secure way of sharing your financial information with trusted third‑party providers — but only if you choose to give permission. Instead of sending us bank statements, you can allow

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