Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 14th July 2026

What should I do if the ID link does not work?

If you are having problems with the ID link, you can call our Security team on 0344 375 5504 for further assistance.

Our phone lines are open Monday-Friday 9am-5pm.


  Back to Help With New Application

Was this content helpful?

Yes No
Loading

Thank you for your feedback