Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Help With New Application

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Why have I received an ID link?

If your application is referred, we may send you a link by SMS or email to complete an identity check. Need more help

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Can Novuna collect money from someone's account using Open Banking?

No, Novuna Personal Finance will only ever use open banking to view transactional data. To find out more information on open banking, you can review our guide to open banking. Need more help

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Can items be delivered to alternate addresses?

This will depend on the retailer. Some retailers are only able to deliver items to your home address - this is a measure that is taken to safeguard against fraudulent applications. Other retailers may

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What can I do if my application for finance is declined?

If your application is declined, it means we can’t offer finance at this time. We can’t give a specific reason, as decisions are based on several factors like credit risk, affordability, and the

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How does someone consent to sharing information on Open Banking?

To consent to sharing information through Open Banking, you’ll be taken to the consents.online platform, where you choose what information to share. We request one‑time access to six months of your

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