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How do I make a Section 75 Claim?

We may share equal responsibility with the retailer for certain claims, under Section 75 of the Consumer Credit Act 1974. This means we'll try to help investigate and resolve any issues with what you've purchased, where they fall within the remit of Section 75.

The quickest way make a Section 75 claim is to complete the online claim form.

Alternatively, call us on 0344 375 5500*. Our Contact Centre is open from 8:15am to 7:15pm, Monday to Friday.

To make a claim by post, fill out our claim form and post it to us at;

Customer Care Team
Novuna Consumer Finance
2 Apex View
Leeds
LS11 9BH

Don’t worry if you’re unsure if your claim is valid as we’ll review the details and ensure your claim is processed correctly

When making your claim please let us know;

  • details of the purchase, along with any contract you were given and any other correspondence you have had when trying to fix the problem
  • your loan agreement number
  • as much detail about the claim as possible, including any letters or photographs
  • information about how you would like us to resolve the claim

*All numbers that start with 03 are charged at the same rate as standard landline numbers. Inbound and outbound calls may be recorded for training and monitoring purposes.