Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
06/03/2026
Quick and easy

Quick and easy to apply. Funds in account swiftly.

Feefo rating : 5
06/03/2026
My loan

Applied for a loan which was very easy on line filled a few documents loan was excepted within minutes and into my bank the next day highly recomended finance company

Feefo rating : 5
06/03/2026
Straightforward to hasske
Feefo rating : 5
06/03/2026
I had some difficulty with the online forms, but the phone line help was very helpful and my application was processed quickly after speaking to someone.
Feefo rating : 4
06/03/2026
Great Service

Fast and efficient service

Feefo rating : 5
06/03/2026
Quick and easy..

Very good . good clarification.and no hassle.swift decision.

Feefo rating : 5
06/03/2026
Great service

Efficient fast service would recommend

Feefo rating : 5
06/03/2026
Highly recommend

Clear information and very good communication with company. Straight decision and all support provided. Highly recommend

Feefo rating : 5
06/03/2026
As always this company is helping me borrow money.
Feefo rating : 5
06/03/2026
It was easy to complete the application and very quick to get the money in my account
Feefo rating : 4
06/03/2026
Went on Experian and Novuna came up very easy to sort on line
Feefo rating : 5
06/03/2026
Recommended highy

So easy to apply for a loan..accepted straight away and money was transferred the next day fantastic service!! Highly trecommend and low interest rates too9

Feefo rating : 5
06/03/2026
Fast Service

Great fast and easy to use service

Feefo rating : 5
06/03/2026
FAST and easy

Can not fault it fast efficient Applied Sunday night, approves Monday morning, money in my account by Tuesday afternoon! Crazily easy!

Feefo rating : 5
06/03/2026
Excellent service
Feefo rating : 5
06/03/2026
Great service

Quick and easy process

Feefo rating : 5
06/03/2026
Peace of mind

Quick and easy

Feefo rating : 5
06/03/2026
5 Star Company.

Clear and concise information with information available online, and a very fast response. I have used Novuna in the past with an excellent team helping if and when required.

Feefo rating : 5
05/03/2026
Easy, effective and recommended

Excellent

Feefo rating : 5
05/03/2026
Simple and competitive

Nice and easy with good rates

Feefo rating : 5
05/03/2026
Highly Recommened

A very easy and fast application. Highly Recommend. The application form is a simple but thorough form. A pleasure to be one of your customers.

Feefo rating : 5
05/03/2026
Excellent Service

Very easy to navigate said yes and the money was in my account when they said it would be

Feefo rating : 5
05/03/2026
Good finance provider

All good and easy

Feefo rating : 5
05/03/2026
Good service

Very good Service kept me up-to-date through emails

Feefo rating : 5
05/03/2026
Good Job.

Application process clear and easy to follow. Responsive. Once agreed, money is quickly available. App to follow your loan there after is also easy to use.

Feefo rating : 4
04/03/2026
Great company..great rates..and fast..simple.

Never have I had such an easy,fast,way to borrow what I need..and at an excellent rate..this is the second time I’ve used novuna..and would recommend them to anyone reading this review..from application to acceptance in under 5 minutes..doesn’t get any better or easier than that.

Feefo rating : 5
04/03/2026
Quick excellent service

Excellent service

Feefo rating : 5
04/03/2026
Super fast and reliable

Super fast applacation, and received payment into my bank within 2 working days

Feefo rating : 5
03/03/2026
Very easy to apply and a quick response
Feefo rating : 5
03/03/2026
Excellent service, very simple and quick

Very easy. Great

Feefo rating : 5
03/03/2026
Excellant service, customer service is brilliant!
Feefo rating : 5
03/03/2026
Brilliant, easy service

The service was brilliant from start to finish. Easy process with more than competitive rates. Overall a very seamless transaction & highly recommend.

Feefo rating : 5
03/03/2026
Service

Excellent service. Quick and easy

Feefo rating : 5
03/03/2026
Nice and simple

Easy, friendly service. The app is great to keep an eye on payments and balance.

Feefo rating : 5
03/03/2026
Excellent service

Smooth fast and efficient

Feefo rating : 5
02/03/2026
Great service all sorted for me in a few days,staff were great
Feefo rating : 5
02/03/2026
Excellent service

Quick to receive money can pay back early if needed or extend. App easy to use and simple to use.

Feefo rating : 5
02/03/2026
Brilliant

Easy application. No long forms to fill out highly recommended

Feefo rating : 5
02/03/2026
Great service

Great experience easy to use and apply. A decision within minutes and to the point!

Feefo rating : 5
02/03/2026
Highly recommend

Excellent service, decision made in minutes and money in the account the next day.

Feefo rating : 5
02/03/2026
Fast decion, helpfull team.
Feefo rating : 5
02/03/2026
Easy quick uncomplicated

Very easy to apply, quick decision and quick to receive money. Information very clear and easy to access. No messing about 👌🏻

Feefo rating : 5
02/03/2026
Positive Review

Really positive experience, very slick in comparison to previous with competitors

Feefo rating : 5
02/03/2026
Very easy with the online portal.
Feefo rating : 5
02/03/2026
Excellent service

It was quick and easy from the start of my application till i received the finance in my account.

Feefo rating : 5
01/03/2026
Easy and quick

Very quick decisions and easy to apply

Feefo rating : 5
28/02/2026
You can rely on

Quick and reliable service. Thank you

Feefo rating : 5
28/02/2026
Definitely give it a go

Service was excellent. Straight forward, easy and quick.

Feefo rating : 5
28/02/2026
Very good
Feefo rating : 5
28/02/2026
Excellent service the funds are in your bank in a couple of days interest rates are good and it's a simple exercise.
Feefo rating : 5
27/02/2026
Fast easy transaction easy application would highly recommend
Feefo rating : 5
27/02/2026
Great service

Very quick application process, would highly recommend.

Feefo rating : 5
27/02/2026
Excellent
Feefo rating : 5
27/02/2026
nice people to do business with

excellent

Feefo rating : 5
27/02/2026
Fantastic service & excellent rates..Fantastic experience, thank you 😊
Feefo rating : 5
27/02/2026
Always be my one to go to

Always excellent service thank you

Feefo rating : 5
27/02/2026
Very quick , straight forward
Feefo rating : 5
27/02/2026
If you need a loan Novuna will help.

Very straightforward process, very helpful I would definitely recommend Novuna to anyone.

Feefo rating : 5
27/02/2026
First choice every time

Swift and very efficient service. Excellent service

Feefo rating : 5
27/02/2026
Quick and Easy Loans

Gives you a loan calculator, which shows you what you pay per month. Easy to apply and a decision is given within a few minutes. Money is paid into your nominated bank account within 48hrs. Overall a very good service and would recommend to anyone looking for a personal loan.

Feefo rating : 5
27/02/2026
Excellent

Very straight forward and easy to understand

Feefo rating : 5
27/02/2026
Very time I ring your company the people are very nice and listen.. and very helpful and understanding.
Feefo rating : 5
27/02/2026
Excellent service

Easy to apply for and low interest rate

Feefo rating : 5
27/02/2026
Great business

Great service very easy to navigate on the web 1st class

Feefo rating : 5
27/02/2026
Straightforward process

Good deals on personal loans, easy and straightforward process to apply for a loan or to settle a loan, clear information provided in advance so that you can make an informed decision

Feefo rating : 5
27/02/2026
Excellent service

Excellent! Quick approval and loan funds were in my account the next day. No complaints!

Feefo rating : 5
27/02/2026
Would highly recommend

Very smooth transaction. Very professional service.

Feefo rating : 5
27/02/2026
Great service

Quick and efficient and helpful on the phone.

Feefo rating : 5
26/02/2026
Best loan company ever used

The service I received from Nova finance is the best service I’ve ever had when I have had a loan so thought is so quick next day money into the bank

Feefo rating : 5
26/02/2026
The best.
Feefo rating : 5
26/02/2026
Simple application, funds recieved within 48 hours

Application process was very easy decision instant and received the money within 48 hours.

Feefo rating : 5
26/02/2026
Quick and easy

In the quotation was said I was preapproved and so it was, in one day I had the money

Feefo rating : 5
26/02/2026
Excellent easy to use , true to word , straight forward

Great service Quick decision Easy to use application form No hassle Paid in time scale that was promised. Very easy to navigate intranet site

Feefo rating : 5
26/02/2026
Awesome

So very easy and the app is the same

Feefo rating : 5
26/02/2026
Decent ROI

Easy and straight forwrd process with decent ROI this is my second time borrowing money from them

Feefo rating : 5
26/02/2026
Everything was so easy and clear to understand
Feefo rating : 5
26/02/2026
I’m a customer for long time. Very good service and easy to give back.

Quick service, aqurate, quick answer

Feefo rating : 5
26/02/2026
Excellent

Very good company..I definitely recommend it

Feefo rating : 5
26/02/2026
Would recommend novuna everytime

I’m not very good with tech but found it simple and quick service

Feefo rating : 5
25/02/2026
Fast service

Very efficient service and competitive rates

Feefo rating : 5
25/02/2026
Loan

Easy and simple money transfer was very quick

Feefo rating : 5
25/02/2026
Very recommended

Very quick and very efficient

Feefo rating : 5
25/02/2026
Success

Fast, comprehensive service. Helpful staff

Feefo rating : 5
24/02/2026
Excellent service.

Excellent service, no messing about. Decent rates too.

Feefo rating : 5
24/02/2026
So easy

Very easy to apply for finance. Decision within minutes. Excellent interest rate and payments. Stress free

Feefo rating : 5