Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
05/06/2026
Excellent service and competitive rates

Fantastic experience from start to finish! I highly recommend Novuna Personal Loans. The application process was incredibly straightforward, clear, and user-friendly. Approval was fast, and the funds were transferred into my account quicker than expected. No hidden fees or hassle. Absolutely top-tier service!

Feefo rating : 5
05/06/2026
No Drama

Simple online application with funds into my account within 24 hours hassle free

Feefo rating : 5
05/06/2026
Great APR

Very easy to use and an really good APR

Feefo rating : 5
05/06/2026
Brilliant service

Great

Feefo rating : 5
05/06/2026
Excellent

Quick, easy, efficient to deal with and use their App. Safe and secure including flexible ways to pay for example paying extra off monthly or paying the whole amount off a year early. Quick responses from Admin if contacted. Quick transfers within 2 working days.

Feefo rating : 5
05/06/2026
Loan

It was easy and friendly staff

Feefo rating : 4
05/06/2026
Great e

Very 👍

Feefo rating : 5
05/06/2026
Excellent
Feefo rating : 5
05/06/2026
Fantastic

It was very straightforward and quick. The service was excellent

Feefo rating : 5
05/06/2026
Good over customer experience

Easy to apply, user friendly portal

Feefo rating : 5
05/06/2026
Easy way and good rate

Novuna on line loan great interest rates easy to do no hassle in your account with in 2 days highly recommend

Feefo rating : 5
05/06/2026
Friendly and helpful
Feefo rating : 5
05/06/2026
A great company to deal with.

Easy company to deal with. Plus lots of offer of support should I need it. Felt supported.

Feefo rating : 5
05/06/2026
Always there with the best price

Excellent fast service . I have dealt with you quite a few times and of if I ever need a loan always come back to you. You beat the banks every time.😊

Feefo rating : 5
05/06/2026
Excellent

Very quick application, interest rate is low as well as the monthly repayments. Would definitely recommend.

Feefo rating : 5
05/06/2026
Very impressive

So quick and easy with payment arriving in my bank very fast.

Feefo rating : 5
04/06/2026
Fuss free

I struggle with calls and talking about finance. I find the process overwhelming, the process with novuna was clear and easy to understand allowing me to feel confident in my choices.

Feefo rating : 4
04/06/2026
Excellent

So easy fast & efficient would highly recommend

Feefo rating : 5
04/06/2026
The service I recieved was excellent the gentleman was helpful it was straightforward fast and efficient this is the second time I have had finance from yourselves would recommend to family and friends
Feefo rating : 5
04/06/2026
Excellent service. Thanks ✅️
Feefo rating : 5
04/06/2026
Quick & Easy

Very quick and easy application and decision process.

Feefo rating : 5
04/06/2026
Simple, logical, fair.

There was no over complication to the process. It was quick and simple.

Feefo rating : 5
04/06/2026
Novuna excellent service

Excellent service ,loan money paid into account in the 2 day working days notice given

Feefo rating : 5
04/06/2026
Excellent Customer Service

Application was simple and straightforward

Feefo rating : 5
04/06/2026
Excellent

Really fast and brilliant service

Feefo rating : 5
04/06/2026
Smooth process

Easy and stress free process

Feefo rating : 5
03/06/2026
Thank you

Very informative through the whole process. Kept in touch with me on a regular basis. Thank you

Feefo rating : 5
02/06/2026
Excellent service

Absolutely brilliant. Always helpful. I’ve used Novuna now for a number of years and can’t fault their services.

Feefo rating : 5
02/06/2026
Quick and efficient

Just really fast and effortless

Feefo rating : 5
02/06/2026
Good service

Quick and easy decision

Feefo rating : 5
01/06/2026
Brilliant fast approval and receiving funds
Feefo rating : 5
01/06/2026
Very easy and fast
Feefo rating : 5
31/05/2026
very easy
Feefo rating : 5
30/05/2026
Loan

Very helpful

Feefo rating : 5
29/05/2026
Is perfect loan company with low interest and affordeble repeyments
Feefo rating : 5
29/05/2026
Effortless, Easy, Quick

Effortless, easy, Quick

Feefo rating : 5
29/05/2026
Simple Finance at great rates

spot on as always

Feefo rating : 5
29/05/2026
Easy to use

Very straightforward and easy to navigate

Feefo rating : 4
29/05/2026
Excellent service and very quick response

Very good rates and service and quick response

Feefo rating : 5
29/05/2026
Perfect

Was so easy to do and got an answer straight away

Feefo rating : 5
29/05/2026
Recommended

I would recommend this company to everyone

Feefo rating : 5
28/05/2026
Loans

It was really and easy and received the money in my bank in no time.

Feefo rating : 5
28/05/2026
Easy to use . Was very helpful for what I required
Feefo rating : 5
28/05/2026
Fast, smooth and completely hassle‑free service

I had a genuinely smooth and stress‑free experience with Novuna Personal Finance. Everything was handled quickly, clearly, and without any complications. Communication was straightforward, the process was transparent from start to finish, and any questions I had were resolved immediately. It felt efficient, professional, and customer‑focused throughout. Overall, a very positive experience with zero hassle.

Feefo rating : 5
28/05/2026
Great company

Speedy painless service. Application simple and easy

Feefo rating : 5
28/05/2026
excellent service

Quick response. highly recommended.

Feefo rating : 5
27/05/2026
Easy process

The process was very easy. It did not take long for me to get the loan.

Feefo rating : 5
27/05/2026
Effortless

Quick and easy to follow

Feefo rating : 5
27/05/2026
Great customer service

Yeh great had a slight set back with the application and was helped straight away

Feefo rating : 5
27/05/2026
Good service disappointing APR Rate as misleading on the loan!

The service was good my only gripe was initially loan 7.5 % then you came back with a loan offer but the APR RATE WAS HIGHER! I have two other loans with you I am good for the money I should have been offered the lower rate !! I have never missed a payment! I have a good credit score that was very disappointing as I got offered the lower rate guarantee with a other loan company but I went with your company as I had used you before so really wish I had accepted the other loan purely on their rate they offered.

Feefo rating : 4
27/05/2026
Simple loan application with very clear info

Very easy and simple process.

Feefo rating : 5
27/05/2026
Fast easy and brilliant

The service was brilliant it didn't take long and everything was so easy to understand yes I would recommend a friend

Feefo rating : 5
27/05/2026
Lovely service

Quick and easy, it wasn’t stressful. Thank you

Feefo rating : 5
26/05/2026
Quality company

So easy to follow all the instructions and once accepted the loan is in the bank asap

Feefo rating : 5
26/05/2026
Excellent service

Great service decision made within minutes

Feefo rating : 5
26/05/2026
No fuss smooth transition.
Feefo rating : 5
26/05/2026
Prompt service

Very prompt and efficient

Feefo rating : 5
26/05/2026
Excellent service!!

Quick and easy!

Feefo rating : 5
25/05/2026
Happy

Quick and easy every time.

Feefo rating : 5
25/05/2026
Seamless transaction from start to finish

Having been an existing customer I knew how good Novuna were. Once again, they did not disappoint! Everything from start to finish was super efficient, great interest rate and very clear on the monthly commitments. Whole experience was second to none! Thank you

Feefo rating : 5
25/05/2026
Cancelled loan

I have not received my loan as I accidentally got one digit wrong on my sort code, my loan application is now with the appeals team, I already have a loan with you and I’ve also settled previous loans with you, I can’t understand why it’s taking so long as the I am a known customer to yourselves. When I called you to say no money had been deposited in my account that’s when I was told it had been cancelled, the lady I spoke to explained about the wrong sort code and told me she’d apply again with a soft search which was declined! Does this now affect my credit score? I am still waiting to hear from the appeal team! I do acknowledge my mistake but surely a phone call to say I’d given you the wrong sort code would have been easier

Feefo rating : 2
25/05/2026
Easy to use......very quick response.....
Feefo rating : 5
25/05/2026
The website was easy to use and navigate, and you heard very quick whether you have been excepted for a loan
Feefo rating : 5
25/05/2026
Easy & straight forward
Feefo rating : 5
25/05/2026
Top up

Excellent fast efficient unbelievable how quick it as sorted

Feefo rating : 5
25/05/2026
Brilliant Service

Excellent service all the time

Feefo rating : 5
25/05/2026
EASY LOANS AVAIABLE

A VERY GOOD SERVICE MONEY IN BANK ACCOUNT VERY QUICK AND VERY EASY TOO FILL IN THE APPLICAION FORMS

Feefo rating : 4
24/05/2026
simple and easy to use
Feefo rating : 5
24/05/2026
Easy application

Very easy process all done on line only needed to read paperwork and sign money very quickly paid into my bank account

Feefo rating : 5
24/05/2026
It’s easy to apply

So easy to apply, and money doesn’t take long to be available to you, would recommend this company for loans

Feefo rating : 5
24/05/2026
Fantastic service quick and easy higley recomend
Feefo rating : 5
24/05/2026
Professional and quick 👍🏻

Very quick and professional.

Feefo rating : 5
24/05/2026
Great and straightforward

Very straight forward process and great range of repayment options.

Feefo rating : 5
24/05/2026
Brilliant

Very helpful and quick response. The staff were helpful and courteous and able to answer my question. A very good experience with no hassle.

Feefo rating : 5
23/05/2026
My go to if needed

Used a few times over the years and always been 1st class

Feefo rating : 5
23/05/2026
Excellent and easy service

Your service is excellent, thank you. The process was very easy to follow, and it helped me a lot.

Feefo rating : 5
23/05/2026
very good company easy to apply phone app is good
Feefo rating : 5
23/05/2026
Great company

Easy to use and customer service are great for any questions

Feefo rating : 5
23/05/2026
Ideal

Quick decision and paid into account same day have used before and probably will again

Feefo rating : 5
23/05/2026
Simple

Efficient and quick no Messing around. Kept me in touch through out the process.

Feefo rating : 5
22/05/2026
75

Brilliant service thanks very much

Feefo rating : 5
22/05/2026
Great service
Feefo rating : 5
22/05/2026
Loan

They give you a super quick decision and the money hits your account in 2 days

Feefo rating : 5
22/05/2026
Quick and easy

Easy to apply and very quick response and money in bank . Great intresst rate as well.

Feefo rating : 5
22/05/2026
Excellent

Excellent, it was easy and quick process

Feefo rating : 5
22/05/2026
Quick straightforward service

Quick service Easy to navigate application Helpful information Speedy money deposit Good after service

Feefo rating : 5
22/05/2026
Quality service.

Simple, competitive, fast, good communication.

Feefo rating : 5
22/05/2026
Recommended

Prompt and excellent

Feefo rating : 5
22/05/2026
Highly recommend.

Very efficient friendly,quick decision.

Feefo rating : 5
22/05/2026
very good service

very efficient service and totally easy

Feefo rating : 5
21/05/2026
Perfectly simple, timely and supportive

Very easy online application process, great customer service and fast transfer of funds. Whole process was smooth. Competitive rates, well done.

Feefo rating : 5