Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
03/02/2026
simple+

applied online, quick and easy

Feefo rating : 5
03/02/2026
Quick easy, all done very simply online. Money in the bank the next day.
Feefo rating : 5
03/02/2026
Great service and good app to keep track

Easy to apply with fast acceptance.

Feefo rating : 5
03/02/2026
Great service
Feefo rating : 5
03/02/2026
Highly recommend

Highly recommend quick decision no hassle

Feefo rating : 5
03/02/2026
Great service great Apr and money on the account next day perfect
Feefo rating : 5
02/02/2026
Prompt decision and transfer of a car loan

Speedy and simple - perfect for what I needed (car loan)

Feefo rating : 5
02/02/2026
Excellent

Quick and efficient

Feefo rating : 5
02/02/2026
Great service

Very good service , very quick result

Feefo rating : 5
02/02/2026
How loans should be

A great easy and fair service

Feefo rating : 5
02/02/2026
Smooth and simple to get on with
Feefo rating : 5
02/02/2026
A*******
Feefo rating : 5
02/02/2026
HAPPY

Easy to use site. No problems at all. First class

Feefo rating : 5
01/02/2026
Brilliant service

Applied for a personal loan. Very easy to apply for, quick decision received and money paid out very quickly. Absolutely excellent service, will definitely use again

Feefo rating : 5
01/02/2026
Very good 👍

We good service, easy to apply.

Feefo rating : 5
01/02/2026
Great service

Very good service will recommend to family and friends

Feefo rating : 5
01/02/2026
Fuss free approval

Seamless transparent and faster. I was kept informed at every stage.

Feefo rating : 5
01/02/2026
They do what they say

Smooth no gimmicks or tricks

Feefo rating : 5
01/02/2026
It is simple to do not too much technology. Customer services are very pleasant and extremely patient and helpful. It was quick and easy to complete the forms and the money was in the bank quickly. Communication via email was also very helpful
Feefo rating : 5
01/02/2026
Easy and no complex forms.

It is really easy and quick. I will recommend this loan. Thanks Novuna Team.

Feefo rating : 4
01/02/2026
Quick and easy

Quick and easy to do had the money in the bank 24hrs later, like that they have an app so you can track how much you owe and the interest wasn't to bad either.

Feefo rating : 5
01/02/2026
Excellent

Quick and simple

Feefo rating : 5
01/02/2026
Good company

Excellent service and good company and easy prcess

Feefo rating : 5
01/02/2026
Happy Customer

It was easy to navigate around the page and found everything I needed.

Feefo rating : 5
31/01/2026
Quick and easy
Feefo rating : 5
31/01/2026
Easy application, very quick response.

Very easy to apply for and a very quick response. The money was in my account within 48 hours.

Feefo rating : 5
31/01/2026
Simple,easy and straight forward
Feefo rating : 5
31/01/2026
Quick and easy

Quick,& easy to fill form in , quick decision

Feefo rating : 5
31/01/2026
Financial help

The service from Novuna Online finance is excellent, the way it is set up is easy to use and efficient. I would recommend anyone needing financial help to give them a go.

Feefo rating : 5
31/01/2026
Best

Best finance

Feefo rating : 5
30/01/2026
Super Easy and Stress Free

Quick, easy and non-judgemental!

Feefo rating : 5
30/01/2026
Very efficient

Very easy application and efficient service.

Feefo rating : 5
30/01/2026
The Best finance people

One word Fantastic and very easy to use they online application.

Feefo rating : 5
30/01/2026
Great service

Brilliant, No messing about straight forward.

Feefo rating : 5
30/01/2026
My loan expirence

Excellent, thanks I couldn’t ask for much better than I received on the day, I will definitely be passing on this to my friends and family

Feefo rating : 5
30/01/2026
Just a great service

So easy and very quick payments Very smooth transactions and great rates

Feefo rating : 5
30/01/2026
Good

Very good fast and great service

Feefo rating : 5
30/01/2026
Great service and interst rates.

Quick easy application process on the website. Great rates. All done in 10 minutes. Excellent.

Feefo rating : 5
29/01/2026
Personal Loan

Absolutely delighted with the level of service provided by Novuna Personal Finance. It was a pleasant and hassle free experience from start to finish and I would not hesitate to recommend Novuna to anybody considering a loan.Many Thanks.

Feefo rating : 5
29/01/2026
Excellent customer service

Excellent customer service & user friendly online platform

Feefo rating : 5
28/01/2026
Great service.

Fast and easy to do. Very pleased. I would highly recommend.

Feefo rating : 5
28/01/2026
Its was quick, easy steps and procesing time was fast
Feefo rating : 5
28/01/2026
Stress free

Quick hassle free and stress free

Feefo rating : 5
28/01/2026
Quick online acces to funds with early pay back

Excellent quick online application and recieving of funds into my bank account. The phone app is perfect for management of the loan. You can make early payments up to the entirity of the loan ammount via the app. Highly useful.

Feefo rating : 5
27/01/2026
Super quick response, low rates and easy to use online portal.

Quick and easy, no hassle and good rates

Feefo rating : 5
27/01/2026
Great lender

Easy to use. Swift decision and great options available throughout the fixed term. App is great too

Feefo rating : 5
27/01/2026
Excellent easy service

Faultless service.

Feefo rating : 5
26/01/2026
Quick and Easy to apply, quick decision.

Very quick and easy to apply. Brilliant rates.

Feefo rating : 5
26/01/2026
Very happy customer

They are very accommodating. Easy to use the app. It was simple to arrange a loan to consolidate other finances. Customer service is very important and very helpful to me. I have used Novuna many times. There decision is instantly when applying for a loan and the money is in your account in a couple of days. I have always found there rates are very reasonable compared to others. I'm very happy to recommend them.

Feefo rating : 5
25/01/2026
Quick and simple.

Excellent service, quick and easy. Would recommend.

Feefo rating : 5
25/01/2026
I’ve used this company in the past. Highly recommend the decision is quick & money in account the next day
Feefo rating : 5
25/01/2026
Recommend to anyone

Fast and efficient

Feefo rating : 5
25/01/2026
Excellent service, quick and easy to apply

Easy to apply and very good rates

Feefo rating : 5
25/01/2026
Great transaction

Very good Really quick destination and getting the money out to me. So far seamless transactions.

Feefo rating : 5
25/01/2026
Quick and easy process

Quick and efficient and informed every step of the way. Only wait 2 days for funds too.

Feefo rating : 5
25/01/2026
Streamlined process from start to finish

Streamlined from start to finish, I like the new verification process, and the statements regarding not being forced to take monies out, sending it abroad to someone you’ve never met etc, as there are so many scams now, the emails etc were the right amount for the process too.

Feefo rating : 5
25/01/2026
Speedy service

It was very quick & I had my load the next day

Feefo rating : 5
25/01/2026
Excellent

A quick and easy process.

Feefo rating : 5
24/01/2026
Amazing

Great start to finish very easy application and speedy funds given with great rates

Feefo rating : 5
24/01/2026
Hassle free application process

Great service highly recommend

Feefo rating : 5
24/01/2026
Always First Class Service
Feefo rating : 5
23/01/2026
Good Job!

Fast and efficient! Excellent process from start to finsh - really easy

Feefo rating : 5
23/01/2026
Excellent

Always excellent from start to finish !!

Feefo rating : 5
23/01/2026
Fast, effecient online service

Easy online application, fast acceptance and clear payment / interest structure

Feefo rating : 5
23/01/2026
Great deal

Simply brilliant

Feefo rating : 5
23/01/2026
Great service

Simple and easy process to get finance, thank you hassle free

Feefo rating : 5
23/01/2026
Easy to apply and quick

Really good and quick response

Feefo rating : 5
23/01/2026
Cash in a flash

It was a very easy and simple process to use, I had a decision in seconds, I would highly recommend

Feefo rating : 5
23/01/2026
Quick and fair decision
Feefo rating : 5
23/01/2026
Loan Application

Had an existing loan with Novuna and taken another for consolidation of debt. Managed to consolidate 10 lines of credit in order to get one manageable payment and also closed down a smaller Novuna loan at a much higher rate. Rate received was 8.9% which was excellent considering the average interest rate on my credit cards was 24.9%. Thank you Novuna

Feefo rating : 5
23/01/2026
so quick!

so easy

Feefo rating : 5
22/01/2026
Very efficient

Ultra efficient, quick decisions and sorted in no time. Very happy.

Feefo rating : 5
22/01/2026
Excellent

1. Easy to use app 2. Loan gets approved straight away. 3. No issues experiance so far.

Feefo rating : 5
22/01/2026
Precise and quick decision

Quick. Precise. Fair. Good rates of interest.

Feefo rating : 5
22/01/2026
Can’t pay early

The approval process is fine, the app is Ok, however not being able to pay it earlier than the term or pay against principal when you can is a big no no from me.

Feefo rating : 1
22/01/2026
Great service

Easy application and prompt response. Very good interest rates too

Feefo rating : 5
21/01/2026
Bardzo sprawna obsloga,wszystko sprawnie i bez problemow
Feefo rating : 5
21/01/2026
Great and reliable service

Fast, sufficient and reliable

Feefo rating : 5