Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
14/02/2026
Excellent choice

Easy to use- everything online, competitive rates. Payment made to bank within 48 hours

Feefo rating : 5
14/02/2026
The application is easy to complete, all a good decision.
Feefo rating : 5
14/02/2026
Brilliant

Very easy to deal with.

Feefo rating : 5
14/02/2026
Outstanding Service

I received an outstanding service. I asked and I got a response to assist my situation

Feefo rating : 5
14/02/2026
very happy

Very quick money in account

Feefo rating : 5
13/02/2026
Fantastic highly recommended to friends and family

The service I received were fantastic I highly recommend your services to friends and family

Feefo rating : 5
13/02/2026
Professional from start to finish so easy to talk to and very helpful givin

As always used you a couple of times now so helpful and easy to use and talk to thank you again

Feefo rating : 5
13/02/2026
Application for a loan to buy a car

The application process was quick and simple. The decision was also very quick.

Feefo rating : 5
13/02/2026
EXCELLENT

Super fast decision. Good interest and money will be in your bank in 2 days time. No hocus focus. In general EXCELLENT transaction and experience.

Feefo rating : 5
13/02/2026
Online finance

A very straightforward process all done online, and quick too

Feefo rating : 4
13/02/2026
Easy and fast service.
Feefo rating : 5
13/02/2026
Super Company!!

Everything is just so easy to do and interest rates are very competitive.

Feefo rating : 5
13/02/2026
Great experience overall

Very fast application process. Received the funds within a day. Low APR. Great experience overall.

Feefo rating : 5
13/02/2026
Simple and straightforward

Easy online service, forms are relevant and not over complicated. Does what it says on the tiin.

Feefo rating : 5
13/02/2026
Clear, quick, efficient

Excellent. Clear, quick, efficient.

Feefo rating : 5
13/02/2026
A good source for a loan

The service I got was very good. Nice low interest rate on my loan. Quick and easy to apply and receive funds.

Feefo rating : 4
13/02/2026
Excellent process and brilliant services.

Brilliant services and excellent process. Easy application process.

Feefo rating : 5
13/02/2026
No nonsense application

The application was so flawless and straight forward, I thought that I had done something incorrect. And I got a very good rate.

Feefo rating : 5
13/02/2026
Easy to deal with quick payment
Feefo rating : 5
12/02/2026
Best loan provider

Very good company easy to apply and quick response

Feefo rating : 5
12/02/2026
GREAT RATES

Applied online through Experian very simple and great rates that didn’t change at end very happy

Feefo rating : 5
12/02/2026
Excellent services

Very user friendly with no long drawn out delays

Feefo rating : 5
12/02/2026
Easy to apply good service

Brilliant service

Feefo rating : 5
12/02/2026
Easy process, Monies Transferred quickly
Feefo rating : 5
12/02/2026
Very good service
Feefo rating : 5
12/02/2026
Good Service
Feefo rating : 5
12/02/2026
Extremely fast and hassle free. Would definitely recommend Novuna finance.
Feefo rating : 5
12/02/2026
Good and efficient

Good efficient easy process

Feefo rating : 5
12/02/2026
EXCELLENT SERVICE
Feefo rating : 5
12/02/2026
Professional genuine company

Professional genuine company with great rates and excellent customer service and support.

Feefo rating : 5
12/02/2026
My experience with this company was first class
Feefo rating : 5
12/02/2026
Ten out of ten

Very quick and very easy

Feefo rating : 5
12/02/2026
So easy so quick and did not have to wait for the money too long to arrive in the bank account
Feefo rating : 5
12/02/2026
Excellent speedy response and service
Feefo rating : 5
12/02/2026
Easy and straight forward to deal with
Feefo rating : 4
12/02/2026
Quick and easy

Very good experience. So much quicker and easier than other companies. Highly recommend.

Feefo rating : 5
12/02/2026
Great service

A great rate of interest, easy to apply for and money within two days.

Feefo rating : 5
11/02/2026
Trustful place to relay on

Fast, secure and good

Feefo rating : 5
11/02/2026
Highly recommend

Great service and communication. Would highly recommend this company.

Feefo rating : 5
11/02/2026
Personal loan review of the service effectiveness

Very good service, went smoothly with no problem

Feefo rating : 5
11/02/2026
Loan

Service was excellent

Feefo rating : 5
11/02/2026
Good service

Fast and efficient service thanks

Feefo rating : 5
11/02/2026
Instant decision excellent interest rate

Excellent. Speedy decision following a short application process. Decision given quickly with money in my account the next day.

Feefo rating : 5
11/02/2026
Hassle free service

They offer a hassle free, efficient & clear service. I would definitely recommend thrm.

Feefo rating : 5
11/02/2026
Quick service. Using second time. Happy to recommend.
Feefo rating : 5
10/02/2026
Quick and easy service
Feefo rating : 5
10/02/2026
Highly recommend

Easy to apply online. Quick decision and paid into bank within couple of days. Happy with my experience. Highly recommend.

Feefo rating : 5
10/02/2026
Very helpfull

Very quick with their decision’s and very easy to get on with would highly recommend

Feefo rating : 5
10/02/2026
Excellent service 100%

Excellent service so easy & hassle free would highly recommend to anyone 100%.

Feefo rating : 5
10/02/2026
Easy process.

Easy straightforward transaction

Feefo rating : 5
10/02/2026
Easy application form , quick and efficient service .
Feefo rating : 5
10/02/2026
Very quick and simple
Feefo rating : 5
10/02/2026
excellent

excellent service. very quick. Great company

Feefo rating : 5
10/02/2026
Personal loan

Very quick response pleasure to deal with

Feefo rating : 5
10/02/2026
Simple Process and Friendly Staff

Easy straightforward form and easy to fill out. Delightful customer service.

Feefo rating : 5
10/02/2026
75

The service you get is excellent and very quick to tell you when you apply if you get excepted

Feefo rating : 5
10/02/2026
Super smooth customer journey

The online application and approval was very smooth. Then then loan was received with 2 days.

Feefo rating : 5
10/02/2026
Excellent Service

Easy to apply and decision almost immediate. Simple steps to set up and sign agreement. Money in the account within one working day

Feefo rating : 5
10/02/2026
Easy and quick response

The service was good and quick reaponse. Highly recommended.

Feefo rating : 5
09/02/2026
Excellent service. Quick response. App easy to use
Feefo rating : 5
09/02/2026
Excellent. So quickly sorted and funds in my account within 48 hours
Feefo rating : 5
09/02/2026
Professional Service

Very professional and speedy decision, money was in my account within two days of applying. Love that there is an app, making easy to manage my account.

Feefo rating : 5
09/02/2026
Best loan service I've come across

Easy process and fab interest rate

Feefo rating : 5
09/02/2026
From the benning to the end is user's friendly.

excellent service

Feefo rating : 5
09/02/2026
Very efficient
Feefo rating : 5
09/02/2026
Excellent financial support

Excellent service. Excellent loan rate. Highly recommended as first port of call for financial support.

Feefo rating : 5
09/02/2026
Excellent Service

Extremely happy with the swift and reliable service.

Feefo rating : 4
09/02/2026
Fantastic company

It’s perfect, sevice, competitive rate and ease of applying. Better than banks.

Feefo rating : 5
09/02/2026
excellent

Best ever finance company

Feefo rating : 5
08/02/2026
Great rates and easy to apply

Great service and easy way to apply. Good rates and communications. High recommended.

Feefo rating : 5
08/02/2026
Fast

Fast and brilliant

Feefo rating : 5
08/02/2026
Quick and easy

Very helpful, polite staff sorted any issues I had very quickly. Easy to apply and with a very quick reply to say yes or no, can't fault anything at all. Many thanks

Feefo rating : 5
08/02/2026
Easy as others and most competitive rate compared around the market

Easy as others and most competitive rate compared around the market, I have been travelling with novuna since I started my first one in 6 years ago - easy to manage the agreement

Feefo rating : 5
08/02/2026
Easy

So quick and easy to do, everything is straight forward no tricky questions all done in 5 minutes.

Feefo rating : 5
07/02/2026
Excellent

Straightforward efficient service with prompt payment. Highly recommend.

Feefo rating : 5
07/02/2026
Great company

Good interest rate easy to use and navigate

Feefo rating : 5
07/02/2026
Nice and straight forward to deal with
Feefo rating : 5
07/02/2026
Great Service

The process from start to finish was easy and clear. Docentation arrived quickly, it was easy to understand what to do thanks to clear instructions and the outcome was sorted very quickly.

Feefo rating : 5
07/02/2026
Sumply

It was so straight forward and simple to apply.

Feefo rating : 5
07/02/2026
Great staff

From start to end it was very easy to Do and staff were very helpful and professional

Feefo rating : 5
07/02/2026
Quick and efficient

Really quick efficient service

Feefo rating : 5
07/02/2026
Very quick and easy service

Quick and easy online application and the money was in my account within the 48 hours as advised

Feefo rating : 5
07/02/2026
Excellent

No stress and straight forward service

Feefo rating : 5
06/02/2026
Excellent company with great interest rates

Really great rates for my personal loan and I received funds after around 48 hours, but was accepted almost immediately. I can definitely recommend Novuna!

Feefo rating : 5
06/02/2026
Wonderful service

Straight to the point and no waste of time

Feefo rating : 5
06/02/2026
Quick decision and smooth transaction . Absolutely brilliant service
Feefo rating : 5
06/02/2026
Fear of computers. Don't worry help is a call away

For my computer skills the process was difficult. Once you get through on the phone the advisors were very helpful.

Feefo rating : 5