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Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

See what our customers say

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Read our case studies

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.

Check out our big wins

Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
17/09/2025
Excellent service and great financial service

Excellent service, communication and easy to use.

Feefo rating : 5
17/09/2025
Happy credit customer

An existing customer with over two years experience with Novuna. Great communication, speed of service and best credit rates. Very happy.

Feefo rating : 5
16/09/2025
Really 1st class service

Really efficient and helpful

Feefo rating : 5
16/09/2025
Excellent

Fast efficient service. Have used 3 times now and cannot fault

Feefo rating : 5
16/09/2025
As easy as it should be

Faultless, quick process at the start and at the end of the loan

Feefo rating : 5
16/09/2025
Good Loan Company

Always use Novuna , great service. All goes through quickly. Great Service

Feefo rating : 5
14/09/2025
Easy peasy

Easy to apply, instant decision and money in account following morning. Can manage the loan using their app to make overpayments, change details and apply etc.

Feefo rating : 5
14/09/2025
Watch out for charges

Paid £45 to return a loan in less than 24 hours after receiving the funds. Disgraceful

Feefo rating : 1
14/09/2025
Easy to use

Really easy to use. Would recommend

Feefo rating : 5
13/09/2025
Simple process

Simple straightforward process

Feefo rating : 5
13/09/2025
Fast easy and efficient.

Quick, easy and efficient

Feefo rating : 4
13/09/2025
Very good and straight forward
Feefo rating : 5
13/09/2025
Outstanding

Easy and quick decision, helping people like me get back on there feet

Feefo rating : 5
13/09/2025
Excellent Service

I have used Novuna a few times and they have been excellent.

Feefo rating : 5
13/09/2025
Great

All good. Fast trouble free transaction

Feefo rating : 5
13/09/2025
Great service

Very quick process at a good rate 👍

Feefo rating : 5
12/09/2025
Excellent service.
Feefo rating : 5
12/09/2025
Top service

Very helpful customer service and money was very quick next day service brilliant

Feefo rating : 5
12/09/2025
Quick, easy & efficient service
Feefo rating : 4
12/09/2025
Great
Feefo rating : 5
12/09/2025
Fantastic service

Absolutely fantastic service. Very simple on line application. Fully approved within minutes of applying for loan Funds in bank within 24 hours. Highly recommend.

Feefo rating : 5
12/09/2025
Excellent service and low rates

Have used novuno 3 times in the past and the decision and acceptance was very easy and straightforward. Money was in my account within 2 days and the rates of interest are very reasonable. Will always continue to use them and highly recommend

Feefo rating : 5
11/09/2025
Can't fault them

Iv used these loads of times now. Always easy and never had any issues

Feefo rating : 5
11/09/2025
Hassle free. Quick and easy. Highly recommend

I’m astonished how easy and stress free whole process was. I would hand on heart recommend to anyone. The rates are good. The decision is quick and the money also arrives super quick. You couldn't ask for more from a firm. No hassle

Feefo rating : 5
11/09/2025
simple and quick.
Feefo rating : 5
11/09/2025
Superb

Fantastic and quick procedure

Feefo rating : 5
09/09/2025
Super Fast and Simple Application

Simple application with quick decision… got funds paid into my account within 2 working days!

Feefo rating : 5
09/09/2025
Very good communication

Service brilliant, quick on point throughout, my only query is I'm unaware that the repayment dd has been auto set up? Could someone confirm please

Feefo rating : 5
09/09/2025
Great service

Easy to use application, quick response

Feefo rating : 5
09/09/2025
Quick, Simple and Competitive.

Very simple process from getting a quote to applying and receiving a decision. Money was in my account within 48 hours of a quote. It was also the cheapest APR I could find. I’ve actually used Novuna a few times in the past and always found them quick and very competitive.

Feefo rating : 5
08/09/2025
Lending made easy

The whole process of applying was very easy and the decision was instant. plenty of payment options and no hassle making it less stressful for myself.

Feefo rating : 5
08/09/2025
Fast process online documentation.

Fast peocess and reliable.

Feefo rating : 5
08/09/2025
Loan

Very quick and efficient service

Feefo rating : 5
08/09/2025
Excellent

Excellent loan rate , staff are really helpful As well.

Feefo rating : 5
08/09/2025
Easy

Quick, simple. No paperwork all by email. Very smooth.

Feefo rating : 5
08/09/2025
Quick decision, fast service

Very fast service straightforward without too many delays ,I really like it. . Just a little bit disappointed that my monthly payment is higher than the quote was given to me ,after all quite satisfied .thank you.!

Feefo rating : 4
07/09/2025
Perfect
Feefo rating : 5
06/09/2025
Very professional service
Feefo rating : 5
06/09/2025
Gud
Feefo rating : 5
06/09/2025
excellent company to deal with

very professional,and keep you updated every step of the way

Feefo rating : 5
06/09/2025
Great company, quick and easy

This is the third time I have used Novuna and they are always really good to deal with. Twice as finance for purchases and this time as a loan to consolidate debts. The process is quick and easy. I definitely recommend them.

Feefo rating : 5
06/09/2025
Fast simple and easy

Quick simple application

Feefo rating : 5
05/09/2025
Excellent

Quite excellent service with quick respond. Thanks!

Feefo rating : 5
05/09/2025
5stars
Feefo rating : 5
05/09/2025
Staff are friendly and helpful
Feefo rating : 5
05/09/2025
Excellent service!! I applied for a loan which literally took 10 minutes. Decision was within minutes. I received the funds into my account the next day. Excellent finance company.
Feefo rating : 5
05/09/2025
Great company

Great company speedy payment and good communication

Feefo rating : 5
05/09/2025
Returning customer

Couldn't have been anymore helpful. Pleasure to deal with.

Feefo rating : 5
05/09/2025
I gave Novuna 5 stars because I’m really happy what they have done for me

The service I had with you selfs was excellent. I would recommend Novuna finance to anybody. Thanks Kevin jones

Feefo rating : 5
05/09/2025
Brilliant Service

Very quick efficient and informative service Perfect feedback too

Feefo rating : 5
05/09/2025
Excellent service as always.

Second time using Novuna Personal Finance, Excellent rates, approved within five minutes and in my account within two working days. Would definitely recommend Novuna Personal Finance, Great service as always.

Feefo rating : 5
05/09/2025
Great Loan Provider

Quick, easy and hassle free. Offered the best rates and lowest repayments for what I required and would happily recommend.

Feefo rating : 5
05/09/2025
Nice

It was really good no problem at all i would recommend

Feefo rating : 5
04/09/2025
The forms were easy to fill out and was able to follow it and so that makes a difference
Feefo rating : 5
04/09/2025
Easy online loan

Easy to use, no problems thank you

Feefo rating : 5
04/09/2025
Different Rate Offered

I thought that I would be offered the rate advertised, and a higher rate was offered. Once a full application has been processed this puts a hard search on credit report and makes rejecting new rate and going with a different company very risky. On balance I agreed to the new rat6e, but I am not happy that the rate changed, despite having a high chance of approval before application. Will not use again.

Feefo rating : 3
03/09/2025
Great service

Really good service , easy to use

Feefo rating : 5
03/09/2025
The best

Staff are excellent and service is good. More than willing to help as well

Feefo rating : 5
03/09/2025
Very prompt and efficient
Feefo rating : 5
02/09/2025
Upfront, honest loans

Prompt, painless and honest!

Feefo rating : 5
02/09/2025
Excellent service

Flawless experience on sourcing out home improvement funding. The systems used are quick and easy .This was our first time experience with using Novuna personal loan facility.As a Premier banking Account holder with one of big banks in UK , service does not compare, I will surely recommend Novuna to family and Friends.

Feefo rating : 5
02/09/2025
Highly Recommend

Easy to apply and received the loan within a couple of days. I can highly recommend

Feefo rating : 5
02/09/2025
Great service

Everything was so straightforward and a decision was made in a matter of minutes would definitely recommend

Feefo rating : 5
02/09/2025
Straight forward

Straight forward - well informed, well documented, loan process with fast transfer of money - as sime would say simples

Feefo rating : 5
01/09/2025
Loan application

Straightforward application, no complicated process.

Feefo rating : 5
01/09/2025
10

I am very happy and recommend to my friends, excellent customer service's and loyalty Company. Best regards and Prosperity. Lilandia Eaton.

Feefo rating : 5
01/09/2025
Spot on

Quick and easy decision good rates too👍

Feefo rating : 5
01/09/2025
Highly recommended

Applied for a top up loan and all sorted very quickly. Great service

Feefo rating : 5
01/09/2025
fantastic. been using them a lot and it's always great
Feefo rating : 5
01/09/2025
Simple Process

Quick and easy to use

Feefo rating : 4
01/09/2025
I can not thank you enough perfect easy application and quick

Perfect easy and quick

Feefo rating : 5
01/09/2025
Fast

Quick and easy

Feefo rating : 5
31/08/2025
Excellent service very helpful and explained everything very well
Feefo rating : 5
31/08/2025
Excellent

Excellent service, quick decision and money paid into my account the next day. Really helpful

Feefo rating : 5
31/08/2025
Easy to applyhull

Easy to apply quick result money paid into bank next day excellent service

Feefo rating : 5
31/08/2025
Simple

All done on the app really easy to apply every thing explained clearly and very quick

Feefo rating : 5
31/08/2025
No hassles

Quick and simple to apply no hassle.

Feefo rating : 5
31/08/2025
Happy

Very easy to apply for a loan. Decision within minutes

Feefo rating : 5
30/08/2025
Straight forward application fast payment

Excellent service, easy to process application. Fast payment.

Feefo rating : 5
30/08/2025
Extremely Satisfied

Helpful polite good service from start to finish

Feefo rating : 5
30/08/2025
Brilliant

Superb service and excellent customer service

Feefo rating : 5
30/08/2025
Trusted and quick assessment

Easy to use. Better rates than Experian recommendations. No extra fee too.

Feefo rating : 5
30/08/2025
Excellent Service

great service with a fantastic turn around time.

Feefo rating : 5
30/08/2025
Super fast and easy

Fantastic to deal with and every thing is done easily.

Feefo rating : 5
30/08/2025
Can recommend

Easy, fast process, best competitive interest rates. Can highly recommend

Feefo rating : 5
30/08/2025
No stress loans, affordable and efficient took my stress away

Very easy and quick efficient service highly recommend, affordable payments smooth easy transfer and took all my stress away

Feefo rating : 5