Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
04/07/2026
Excellent fast service!

Great service! Excellent company! Very pleased!

Feefo rating : 5
04/07/2026
Very good service would definitely recommend
Feefo rating : 5
04/07/2026
Quick and easy
Feefo rating : 5
04/07/2026
Excellent

Brilliant service.

Feefo rating : 5
04/07/2026
Excellent company to deal with

Very quick response to my application speedy in depositing funds into my bank account Will definitely recommend to friends and family

Feefo rating : 5
03/07/2026
Prompt and professional
Feefo rating : 5
03/07/2026
Fantastic

Great experience, hassle free , great rates , received payment very quickly, highly recommended 👍

Feefo rating : 5
03/07/2026
Excellent process with fast decision
Feefo rating : 5
03/07/2026
Great service

Painless application, quick decision, fast payout

Feefo rating : 5
03/07/2026
Very reasonable interest and easy to apply

Excellent finance company. Very reasonable interest and easy to apply

Feefo rating : 5
03/07/2026
Simple on line process

Other than too much paperwork being duplicated, things went well. However I had already received the loan into my account only to receive an e mail advising my loan offer would expire in 48 hours. Very strange and a tad of a worry. You could improve response times for telephone enquiries.

Feefo rating : 4
03/07/2026
Easy to Apply, Simple to Use

Quick, simple and easy

Feefo rating : 5
03/07/2026
Nice an easy

Very quick delicious bout my loan app easy to set up It gives me all information I need at a touch of a button

Feefo rating : 5
03/07/2026
Quick decision

Had an easy application and a quick decision, with the money paid out in 48hrs. Really pleased with the service.

Feefo rating : 5
03/07/2026
Happy to be with U again.

I have used this company before l, as they are very good, happy to know they approved my application again

Feefo rating : 5
03/07/2026
Loan

Quick easy process to follow with quick response

Feefo rating : 5
03/07/2026
Fast and easy

Quick and straightforward. Money in account quickly Simple paperwork

Feefo rating : 4
03/07/2026
Fantastic

Easy application and quick. Decision, i will definitely use again and Recommend too others

Feefo rating : 5
03/07/2026
Great and easy.

Great service fast and efficient would recommend them easily. From start to finish finance was done and approved in less than 10mins.

Feefo rating : 5
03/07/2026
Quick, Easy and do what they say they do

Quick, easy and efficient. They do exactly what they say they do. Decision in seconds and funds quickly delivered.

Feefo rating : 5
03/07/2026
Excellent experience

Quick and straightforward competitive interest rates too

Feefo rating : 5
03/07/2026
Novuna is the best out there

I've been a very happy customer of Novuna Personal Finance for many years now. It's easy to apply for a loan, and plenty of re-payment options with good rates, Thanks and kind regards

Feefo rating : 5
03/07/2026
This company are so fast and efficient.
Feefo rating : 5
02/07/2026
Very straightforward process
Feefo rating : 5
02/07/2026
Excellent service, great customer service, quick and efficient
Feefo rating : 5
02/07/2026
Highly recommend

Excellent company to deal with highly recommended

Feefo rating : 5
02/07/2026
Very happy with Novuna

I find Novuna Financial Service superb. Whenever I need a loan, they are always there to assist. I have been using Novuna for many years now.

Feefo rating : 5
02/07/2026
Superb company

Everything was so easy and quick

Feefo rating : 5
01/07/2026
So easy to apply and excellent service, lower interest rates than my bank too
Feefo rating : 5
29/06/2026
One of the leading finance companies on the market.

Extremely easy to do business with, used them in the past. Great finance rates and quick acceptance. 10/10.

Feefo rating : 5
29/06/2026
Great competitive rates very easy to use app and their customer service was very helpful when I needed it overall good start to our partnership
Feefo rating : 5
29/06/2026
Easy borrowing

Easy application process and swift deposit of funds

Feefo rating : 5
29/06/2026
Service

Excellent quick payment when loan approved

Feefo rating : 5
29/06/2026
First class service

Second time using Novuna and both times the process was very straightforward no faffing around and money in account withinn48 hours. You have access to a dashboard so if you need to see anything or contact someone it’s simple. Couldn’t have been easier and rates are great as well. This will be my go to everytime going forward when I want to do improvements

Feefo rating : 5
29/06/2026
Very good.

Yes i would recomend to family or friend i thought it was a very good service and didnt have to wait very long to get an answer on your loan.

Feefo rating : 5
29/06/2026
Very quick response and resolution to my enquiries.
Feefo rating : 4
28/06/2026
Very happy with your service and will recommend to other people

It was quick and easy. Found it helpful

Feefo rating : 5
28/06/2026
Easy to use User friendly Competitive rates
Feefo rating : 5
28/06/2026
Great company

Great site and so easy to get a quick decision

Feefo rating : 5
28/06/2026
Excellent service and excellent staff very friendly and helpful

Excellent service excellent and friendly staff who where very helpful

Feefo rating : 5
27/06/2026
Great

All excellent

Feefo rating : 5
27/06/2026
Best Loan Provider

Excellent website so easy to navigate, loan agreed in less than 5 mins

Feefo rating : 5
27/06/2026
This is the 3rd time getting a loan with Novuna. Great service and application process was so quick. Great apr. I can’t fault them at all. Will 1000% recommend them
Feefo rating : 5
27/06/2026
Novuna did it again … thank you

First class, great communication through out Each step of the way was made clear , the funds were in my bank when they say they would be

Feefo rating : 5
27/06/2026
Easy to apply and good service

I was sceptical about first using Novuna as I’ve not heard of them before but after a bit of research, I proceeded with the application which was very easy and straightforward. A decision was made within minutes and money was sent the next day (less than 24 hrs). The app is also really easy to use, couldn’t recommend more and really happy with the service.

Feefo rating : 5
26/06/2026
Easy to apply

It was a very fast service. Easy to apply and follow.

Feefo rating : 5
26/06/2026
Quick and simple

Great no complaints Helped me with my project funding

Feefo rating : 5
26/06/2026
fast service

The service was pretty much spot on. but I was waiting for a email to say when the repayment start etc. had to sign into my account in the end to find out for myself what was going on. the way I thought it was going to happen didnt . but over all great fast service

Feefo rating : 5
25/06/2026
Very easy, smooth and quick approval.
Feefo rating : 5
25/06/2026
Highly recommend

Great response time and easy process

Feefo rating : 5
25/06/2026
Loan

Got a new loan , easy to apply just follow simple instructions and all done

Feefo rating : 5
25/06/2026
Quick approval and fund delivery

It was quick and hassle free unlike some other lenders.

Feefo rating : 5
25/06/2026
Simple and straightforward as it should be

Simple process from start to finish. Highly recommended.

Feefo rating : 5
25/06/2026
Top Provider

This is my third loan with Novuna Personal Finance and the process is simple and straightforward. Easy to follow instructions and reliable as they give you the rate as soon as you apply,

Feefo rating : 5
25/06/2026
Customer service

Fast efficient simple

Feefo rating : 5
25/06/2026
No messing about

Straight forward and quick resolution

Feefo rating : 5
24/06/2026
My novuno

Great service. Very aficiente. Quick to help

Feefo rating : 5
24/06/2026
8 out of 10

The service rendered to me during g my loan my loan application was very swift than ever .It was a very good service. Thank you

Feefo rating : 5
24/06/2026
Easy and very affordable
Feefo rating : 5
24/06/2026
Fantsic service

Great

Feefo rating : 5
24/06/2026
Interest rate is amazing affordable and the whole process was quick thank you so much
Feefo rating : 5
24/06/2026
Hassle free experience.

5 star service, from using the intuitive website site to setting everything up, an excellent hassle free experience.

Feefo rating : 5
23/06/2026
Great company

Ive got loans from novuna a few times so easy to apply and money is in your account next day . The rates are good and you can pay more off your loan anytime . I would use novuna in furture also .

Feefo rating : 5
23/06/2026
Great service

Efficient and direct

Feefo rating : 5
23/06/2026
Loan application was really handled smoothly

It was really good service, I been as a customer last 6 years , they always give low interest rates .

Feefo rating : 5
23/06/2026
great company

very good service used this service many times

Feefo rating : 5
23/06/2026
Very professional

Polite professional and excellent

Feefo rating : 5
22/06/2026
Loan application

Fantastic service, immediate confirmation and funds in place in 24th . First class

Feefo rating : 5
22/06/2026
quickly arranged loan at good rate

quick, easy to use website, good , competitive interest rate. Money in my account within 48 hours

Feefo rating : 5
22/06/2026
Easy and affordable

It was easy and structured for affordable payments, money was in account 24 hrs later, what more can I say!

Feefo rating : 5
22/06/2026
Excellent!

From applying for my personal loan, it took around 1 minute to get a decision, it was one day before the funds was deposited into my account. The APR is reasonable, and I worked it out prior to applying what best suits my finances. I have had two loans prior to this and it’s smooth and easy to apply. I wouldn’t go anywhere else. I highly recommend!

Feefo rating : 5
22/06/2026
Feedback

Very straightforward and easy to ise

Feefo rating : 5
22/06/2026
Easy to apply

Quick and easy application and pleased with interest rates

Feefo rating : 5
22/06/2026
quick and easy

it was the lowest interest rate, it took minutes to apply and get an answer and the money was in my account a couple of days later.

Feefo rating : 5
22/06/2026
Affordable Rates

Its easy and affordable rates.

Feefo rating : 5
22/06/2026
So Simple and Quick

Quick and easy to use

Feefo rating : 5
22/06/2026
Quick and Slick!

Fantastic, quick and wouldn’t go anywhere else. Our second time of using you.

Feefo rating : 5
21/06/2026
Great company

Easy to apply with a decision in minutes and money in the bank quickly. Interest rates are resonable and communication very good also.

Feefo rating : 5
21/06/2026
Quick and hassle free service

It was quick, hassle free and pretty painless.

Feefo rating : 5
21/06/2026
Great!

Great service. Easy to use, fast very impressed start to finish. Have used before woukd use again and highly recommend.

Feefo rating : 5
21/06/2026
Hassle free

Quick, intuitive and hassle free

Feefo rating : 5
21/06/2026
Everything Simple

Simple and straight forward to follow.

Feefo rating : 5
21/06/2026
Satisfied

Very quick

Feefo rating : 5
21/06/2026
Speedy loan at competitive rates

It’s so easy to apply and money credited to bank within 2 days from applied. All credit checks run through online which speed up the application process so quick. I love it

Feefo rating : 5
21/06/2026
Recommended

The process of obtaining a home improvement loan was excellent. Vit took enough time for the proper checking to take place but not too long. I am now, and have always been very impressed with the way this company operates. My kindest regards, Susan

Feefo rating : 5
20/06/2026
personal loan

very helpful and pay out very quick.

Feefo rating : 5
20/06/2026
Simple and quick

Easy to use and straight forward application and verification process. Approved within minutes, money in bank in 36 hours.

Feefo rating : 5
20/06/2026
APR rate warning

Overall very poor.APR changed twice,not happy at all

Feefo rating : 1
20/06/2026
Ease of use

The service very quick and easy to complete loan was completed by next working day.

Feefo rating : 5
20/06/2026
Excellent

Quick an easy no problem brilliant service

Feefo rating : 5
20/06/2026
Straight forward fast application process

straight forward fast applixation process

Feefo rating : 4
19/06/2026
As above

Great service ,good rate ,money transferred in less than 24 hrs, online is wonderful and easy to use and payments.

Feefo rating : 5