Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
30/10/2025
Fast and easy
Feefo rating : 5
29/10/2025
Novuna = No problem!

Excellent service! Very simple process and no complicated forms to complete.

Feefo rating : 5
29/10/2025
Quick, easy and effiicient.

The whole process for taking out a loan was very swift and simple, money in the account within 2 days. Offer a competitive rate as well and it's easy to log in to check the status of your payments/balance etc

Feefo rating : 5
28/10/2025
Simple fast process from start to finish.
Feefo rating : 5
28/10/2025
Quick and efficient

Very quick and efficient

Feefo rating : 4
27/10/2025
Highly Recommended

Easy Application and Great Communication. All Paperwork Emailed and Understandable. Competitive Interest Rates. Highly Recommend Anyone to Consider Novuna Personal Finance for Their First Choice if they're looking for Personal Finance.

Feefo rating : 5
27/10/2025
Fantastic service

Very smooth and quick this is the 3th year I am using you it is amazing I didnt has issues

Feefo rating : 5
27/10/2025
Excellent

Excellent service quick and easy

Feefo rating : 5
27/10/2025
Great interest rates and super service

I have used the finance company for years they are supper efficient great website and fair interest rates

Feefo rating : 5
27/10/2025
Simple Application & Fast Response.

Simple application with a very quick response and payout timescale, this is my second time using Novuna and would highly recommend them.

Feefo rating : 5
27/10/2025
Excellent service - quick and easy

Excellent service, so quick and easy, great rate - very happy, thank you.

Feefo rating : 5
27/10/2025
Loan

Simple process, good rate and quick response. Would use again.

Feefo rating : 5
26/10/2025
Simple, straight forward no hassle loans

Having used Novuna a few times now, I have always been impressed with the simplicity of the whole process, from straightforward application to the fast decision making and also one of the most competitive rates - Great job!!!!

Feefo rating : 5
26/10/2025
Quick decision Money in the account the next day Very swift
Feefo rating : 5
26/10/2025
new loan

very easy to understand and helpful

Feefo rating : 5
26/10/2025
Because someone took a loan in my name. I'm very, very disappointed how are you handling applications.
Feefo rating : 1
25/10/2025
Simple and clear
Feefo rating : 5
25/10/2025
Competitive Quotes and ease of use make this company my go to.

I have been a customer with Novuna for a few years and would highly recommend their services. The ease of the website and competitive financial quotes is a company who I would use again and again.

Feefo rating : 5
25/10/2025
Quick and easy

Fantastic service highly recommend 👏 👌

Feefo rating : 5
24/10/2025
Great service

Great service and quick and easy to apply for the loan, also the app is really good to use as well. Would recommend trying

Feefo rating : 5
24/10/2025
Great service, great contact, we have a busy life but they do everything.

Have been a customer for many years and I have been looked after very well , after you have paid off your loan contact is made about how happy you were with service and if they could help you in the future, they keep in touch and make you feel secure, thank you . Mr Smart.

Feefo rating : 5
24/10/2025
Excellent
Feefo rating : 5
24/10/2025
App is a winner

Quick and easy decision in the loan. Easy to use app which keeps me updated on my loan. Highly recommend

Feefo rating : 5
24/10/2025
Quick and efficient

Absolutely brilliant service, fast and simple application and the money was in my account the next day.

Feefo rating : 5
24/10/2025
I recommend always

Very pleased and smooth to deal with Novuna . I would definitely recommend it

Feefo rating : 5
24/10/2025
Excellent service
Feefo rating : 5
24/10/2025
Easy process.

Have used Novuna for a few small loans now. This was an easy top up and monies received within 2 days. Perfect. Highly recommend.

Feefo rating : 5
24/10/2025
Good staff.

Helen, who answered the phone was very helpful. I was under a lot of stress and talking to Helen made it easy. Thank you.

Feefo rating : 5
24/10/2025
Fantastic service

From start to finish Novuna made the processes very transparent and precise with no hidden costs. I can wholly recommend Novuna for any discerning person wishing to make that next purchase with a simple straightforward process.

Feefo rating : 5
24/10/2025
Easy process,good rate.
Feefo rating : 5
24/10/2025
Loan

Can't fault the service everyone we spoke to was very nice and really helpful.

Feefo rating : 5
23/10/2025
Excellent

Quick and easy to use

Feefo rating : 5
23/10/2025
Great fast service as always👍

Great service as always👍

Feefo rating : 5
23/10/2025
Great service

The service i received was excellent!

Feefo rating : 5
23/10/2025
No problems

Easy to sort out loans no problems.

Feefo rating : 5
23/10/2025
excellent service

Easy to apply and I got my answer straight away

Feefo rating : 5
21/10/2025
Perfect service

The whole process was straight forward and the response was rapid.

Feefo rating : 5
21/10/2025
Such a simple application and so easy to use, money in my account within days and I like how I can overpay
Feefo rating : 5
20/10/2025
good, quick and affordable

the process was quick, the website and form gave all the explanation. I could check the entity and changes of the payment on the form live, so i could adapt it if needed. After the initial approval, I could check with the customer service about the apr and any info on repayment and other fees. The service is good compared to other major credit services and the apr is good (as of october 25)

Feefo rating : 4
20/10/2025
Very easy to apply if you need sudden cash to use for day to day expenses.

Very easy to apply quite bit high in interest rate but it helps lessen for burden about money matters..Surely will recommend Novuna to a friend if they need financial assistance..

Feefo rating : 4
20/10/2025
Great for me

Very good service would come again to yous if I needed .they were very helpful in every way and were very quick to get back o me

Feefo rating : 5
20/10/2025
Quick & Easy Loan

I have used Novuna for short-term loans at rates equal to those of the high street banks. Very simply process and quickly actioned.

Feefo rating : 5
20/10/2025
Quick and easy

Quick decision. Easy to used and funds available quickly.

Feefo rating : 5
19/10/2025
Very helpful
Feefo rating : 5
19/10/2025
Very helpful
Feefo rating : 5
19/10/2025
Great service
Feefo rating : 5
18/10/2025
Great company to use

Easy to apply on line. Used this company before. Very happy

Feefo rating : 5
18/10/2025
Fantastic

They are on point

Feefo rating : 5
18/10/2025
Fast and straightforward
Feefo rating : 5
18/10/2025
excellent

Very fast and efficient! Well Done Novuna Team!

Feefo rating : 5
17/10/2025
Easy application and recieved in a day

Easy to apply

Feefo rating : 5
17/10/2025
Nice and easy to deal with

The whole process from start to finish was so easy

Feefo rating : 5
17/10/2025
Quick and efficient

quick and efficient

Feefo rating : 5
17/10/2025
Great

Easy application and straight forward

Feefo rating : 5
17/10/2025
Quick efficient and hassle free. Excellent.

I have dealt with a number of personal loan applications and banks and this has been the best service. Quick application process, almost instant decision and cash arrived with a couple of days. Very smooth and hassle free. No nonsense. Very happy with this process.

Feefo rating : 5
17/10/2025
Easy process, quick results

Very straight forward and quick process. I applied on a Thursday and had money in the bank by Tuesday.

Feefo rating : 5
17/10/2025
Excellent service

Great service really quick and easy

Feefo rating : 5
17/10/2025
First Class

First class in every respect Ease of application and speed of decision

Feefo rating : 5
17/10/2025
Excellent service

Very fast and stress free process.

Feefo rating : 5
17/10/2025
Great customer service.

Great customer service as always. Think it's the third time I've used their services. Always competitive.

Feefo rating : 5
17/10/2025
Fully recommend

Very quick and hassle free service

Feefo rating : 5
17/10/2025
If your looking for a loan try Novuna it's all good

While I was looking around for a loan most lenders offered.me a loan but the interest rates were crippling Novuna were the only ones close or same as high street bank borrowing rates so I applied and money in my account in 24 hours at a reasonable interest rate what's not to like

Feefo rating : 5
16/10/2025
Nice and easy, would definitely recommend.
Feefo rating : 5
16/10/2025
Personal loan

Excellent service as always, can't recommend this company enough. They have always been there for me, never let me down yet. No one else compares. No hesitation whatsoever in vouching for them. Highly professional.

Feefo rating : 5
16/10/2025
Novuna Personal Loan

The service from Novuna was great and they didn't waste time in helping. They understood our needs and assisted us; there was no long completing of paperwork to make you feel intimidated. I would recommend Novuna to anyone.

Feefo rating : 5
16/10/2025
A Great Company to Use

Very quick and easy and money in my account the next day No bank statements wanted or video's which I had been asked fior with other companies came at just the right time Will definately use this company again !

Feefo rating : 5
16/10/2025
Excellent service
Feefo rating : 5
16/10/2025
75

Everything was so straight forward

Feefo rating : 5
16/10/2025
Excellent service

Easy no fuss application. Good communication on the status of application. Quick response.

Feefo rating : 5
16/10/2025
Good piece of kit

Good service good instrest rates no messing about all good 👍

Feefo rating : 5
15/10/2025
Fast

Easy process and quick decision

Feefo rating : 5
15/10/2025
Fantastic service

Outstanding quick and helpful service , great APR , constant communication on where my loan application was upto , providing further help down the line if needed

Feefo rating : 5
14/10/2025
Straightforward

Very easy loan application process and kept informed of progress.

Feefo rating : 5
14/10/2025
Professional

Quick easy and very professional.

Feefo rating : 5
14/10/2025
Great process.

Great service and ease of completion, irrespective of the outcome the process was very friendly and helpful

Feefo rating : 5
13/10/2025
Excellent service

Excellent customer service. All transaction and communication went smoothly

Feefo rating : 5
13/10/2025
Very efficient and easy to use website with great customer service support on the telephone.
Feefo rating : 5
13/10/2025
75

Very fast and hassle free service

Feefo rating : 5
13/10/2025
Easy and straightforward

Application is easy to use. Speedy service, loan receive into account on the next day. It helps to move other arrangements quickly.

Feefo rating : 5
13/10/2025
Good service

Nice and fast if you have all the info

Feefo rating : 5
13/10/2025
would recommend

clear, easy, sensible, fair, and does not reply on apps like so many other things these days.

Feefo rating : 5
13/10/2025
The service is ok, however if u offer a rate u should honour that rate not take advantage of people who are no doubt already vulnerable and need the money, I was offered a 6.4 percent rate and after going through checks that rate doubled, as I needed the cash I took it, do better.
Feefo rating : 2
12/10/2025
Excellent provider

Movuna was excellent, everything sorted very quickly for my loan in my bank within one day, highly recommended all done online fast safe secure 💯 😊👍

Feefo rating : 5
12/10/2025
Easy process done in minutes

Does what it says on the tin

Feefo rating : 5
12/10/2025
No messing with Novuna

Striaght forward application process with immediate results. Easy to use app and quick loan payment.

Feefo rating : 5
12/10/2025
New car

Helps genuine hard working people,that for what issue has happened in the past with their credit score a chance. Thanks .

Feefo rating : 5
12/10/2025
Good business

Great service. Simple and straightforward.

Feefo rating : 5
12/10/2025
Absolutely the easiest company to apply for a loan with good rates, money in the bank really quick and so easy to manage once you set up your account
Feefo rating : 5
12/10/2025
Very much helpful

Good service Excellent Its like life line to me

Feefo rating : 5
12/10/2025
Quick service

Very quick and hassle free decision and service .

Feefo rating : 5
11/10/2025
Worth looking at if you want a quick decision on a loan

Ease of application and updates from Novuna through out the process and money in the bank within 2 working days and good interest rates

Feefo rating : 5
11/10/2025
Very impressed

Had a little mishap with application , this was sorted out quickly ! Was approved and got the money the next day ! Great service

Feefo rating : 5
11/10/2025
Loans

Very quick efficient and very short process no messing all complete and quick thank you

Feefo rating : 5
10/10/2025
Great Service

Easy to apply Good rate Quick decision

Feefo rating : 5