Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
13/11/2025
AWESOME SERVICE

AWESOME SERVICE ( ITS MY 2ND LOAN WITH YOU GUYS

Feefo rating : 5
13/11/2025
Direct loan with quick response

Reiable and quick. I will recommend the company to every of my friends and family

Feefo rating : 5
13/11/2025
Speedy Decision

The whole decision process was very quick from start to finish, as well as receiving the funds. Only comment would be advertising low % but actual % received very much higher!

Feefo rating : 4
13/11/2025
Winter sun needed, Novuna PF came to my rescue, bonvoyage

I thought the service was quick, simple and very proffessional

Feefo rating : 5
12/11/2025
Excellent Rates, excellent service and affordable monthly payments

The process was so easy, I had a decision all most immediately and the money was in the bank the following day. The interest rates are very competitive and the monthly repayment is very affordable. Excellent service and would definitely recommend to anyone

Feefo rating : 5
12/11/2025
Exceptional Service

i thought the service was clear, quick and very efficient. the money was in my account within two days the offer was mad on the same day. it ws outstanding service. The bank i have been with for 20+ years took 7 days to get back to me with a higher interest rate.

Feefo rating : 5
12/11/2025
Great quick service

Excellent service, very quick and APP works very well. Very helpful, would definitely recommend thank you

Feefo rating : 5
12/11/2025
Easy application method

Excellent service quick and easy

Feefo rating : 5
12/11/2025
Simple process

As expected & as per previous experiences , fast effect process. No drama.

Feefo rating : 5
11/11/2025
Great company

Great never had a problem with the company

Feefo rating : 5
11/11/2025
Excellent service. Competitive interest rate.

Fast, efficient and excellent service. Easy process - a great interest rate.

Feefo rating : 5
11/11/2025
Quick decision on loan

Quick decision, but money did take 2 working days to get to my bank account.

Feefo rating : 4
10/11/2025
Very easy to deal.
Feefo rating : 5
10/11/2025
Quality service

Easy service to use online. Money was in my account earlier than when they said. Pleased with the feedback and how to manage my account (direct debit dates etc)

Feefo rating : 5
10/11/2025
Very clear and efficient

Efficient and clear

Feefo rating : 5
10/11/2025
Very efficient and effective

Quickly responded to my requests making my future easier to handle financially giving me peace of mind thank you

Feefo rating : 5
10/11/2025
Excellent

Excellent no hassle even though I am a pensioner

Feefo rating : 5
10/11/2025
Excellence as standard

Very straightforward and rapid process. Would highly recommend, I’ve used them many times and are my “go to” provider

Feefo rating : 5
10/11/2025
Great companie

Easy to use good rate

Feefo rating : 5
10/11/2025
Novuna finance. Great service

Easy application process & quick response.

Feefo rating : 5
09/11/2025
Great rates, very quick and efficient
Feefo rating : 5
09/11/2025
Great!

All was straightforward. ‘Paperwork’ easy to fill in . Very impressive! Thankyou.

Feefo rating : 5
09/11/2025
Excellent service

Responsible lending from an established brand. Easy application, speedy acceptance and funds deposited in said time-frame. Overall excellent service.

Feefo rating : 5
09/11/2025
Excellent

Prompt and courteous service

Feefo rating : 5
08/11/2025
Nothing hidden

Straight forward and easy to understand all the jargon

Feefo rating : 4
08/11/2025
Great rate for what I require.
Feefo rating : 5
08/11/2025
They take good care of their clients and they understand people financial n

Excellent all through out my borrowing

Feefo rating : 5
08/11/2025
Great service but too expensive

It is a great service and fast but on both occasions I felt like the focus is not on me as a client but on the profit - yes I am in great need and all lenders are turning away but 55% API is a big penalty! I still appreciate it as the need was urgent. I would have been very happy if the interest rate have been more reasonable.

Feefo rating : 2
08/11/2025
Definitely recommend

The only reason I have not put five stars is because the technology aspect was quite difficult. In so much as I would get to a certain part of the form and it would not load. Had to resend the code several times and start again from the beginning four times until I eventually got the forms to load to sign. All other processes were very easy and clear to understand.

Feefo rating : 4
08/11/2025
Straightforward, quick application process

Easy application process. Instant underwriting decision. Easy to understand product. Website is straightforward and easy to navigate around.

Feefo rating : 5
08/11/2025
Easy transaction

Easy to deal with online

Feefo rating : 5
08/11/2025
Excellent Services. 7 star

Quick and timely. Communication correspondence is excellent.

Feefo rating : 5
08/11/2025
as described
Feefo rating : 5
08/11/2025
Quick and easy to use
Feefo rating : 5
08/11/2025
Good compnys

Very good service

Feefo rating : 5
07/11/2025
Worth it

Quick and easy

Feefo rating : 5
07/11/2025
Easy, secure and reassuring

Easy to use, secure and reassuring to know you’re in good hands.

Feefo rating : 5
07/11/2025
Best loan provider

Absolutely fantastic. If I could give 10 stars I would.

Feefo rating : 5
07/11/2025
quick and easy

i have used Novuna before, and have always found it quick and easy to apply, i had a answer within 30 minutes and money in account within 24 hours. great service!

Feefo rating : 5
06/11/2025
Awesome

Fantastic service. Easy to use and quick decision.

Feefo rating : 5
06/11/2025
Very fast decision

Easy to use, simple and straightforward communication.good rates

Feefo rating : 5
06/11/2025
Literally straightforward

Straightforward

Feefo rating : 5
06/11/2025
Excellent

Great, simple and straightforward

Feefo rating : 5
05/11/2025
Quick and simple application process.

Quick and simple application process. Not too many questions. Money was received a lot sooner than expected.

Feefo rating : 5
04/11/2025
Friendly service

service was quick and straight forward. application was easy and feedback from customer service was excellent giving all information required to complete my application.

Feefo rating : 5
04/11/2025
Easy and quick no hassles
Feefo rating : 5
04/11/2025
Excellent.
Feefo rating : 5
04/11/2025
So easy

So quick and simple to use the website. I have been a customer for many years and have recommended to many people. I would not go anywhere else

Feefo rating : 5
04/11/2025
Highly recommended

The loan application was very quick and easy to do online and the decision to approve the loan was super quick. Funds in my bank account within 2 working days and direct debit for repayments set up without me having to do anything. So quick and hassle free. I have used Novuna for a loan before, this is my second or third loan with them. I highly recommend this company.

Feefo rating : 5
04/11/2025
Happy 😊.

The service I got was definitely first class be patient because their phone lines can be very busy, but their online application is simple enough and their response is very quick.

Feefo rating : 5
03/11/2025
Excelent service

Quick and stright forward process very helpful for anyone

Feefo rating : 5
03/11/2025
Excellent lenders

It’s fast and no hassle.They sent the money on my bank for just 1 day.And they have a small rate compared to other lenders. Thank you Novuna..

Feefo rating : 5
03/11/2025
Personal Loan

Quick and reliable service, would highly recommend.

Feefo rating : 5
03/11/2025
A brilliant service

Absolutely brilliant service and everything is plain and easy to use and fill in

Feefo rating : 5
03/11/2025
Excellent Service

Excellent service and decision with in couple of hours.

Feefo rating : 5
03/11/2025
Very quick

Very fast the online application was quick and very easy and tge payment was very quick as well would recommend this company

Feefo rating : 5
05/11/2025
Excellent

Execellent

Feefo rating : 5
02/11/2025
Excellent service

I've used there service a few times always a great service

Feefo rating : 5
02/11/2025
5 star service

Great customer service, prompt response. I will definitely recommend it.

Feefo rating : 5
01/11/2025
Would recommend

Brilliant service. Fast and easy as always.

Feefo rating : 5
01/11/2025
Painless

Quick and easy

Feefo rating : 5
31/10/2025
Excellent experience

Excellent interest rate and no penalties for early settlement

Feefo rating : 5
31/10/2025
Efficient and good service

I applied and was granted the loan in record time thanks

Feefo rating : 5
31/10/2025
Easy online application.

Easy application. Very transparent with the monthly payments and any implications should they be missed. Happy to recommend

Feefo rating : 5
31/10/2025
Easy to deal with. Thank you!
Feefo rating : 5
30/10/2025
Fast and easy
Feefo rating : 5
29/10/2025
Novuna = No problem!

Excellent service! Very simple process and no complicated forms to complete.

Feefo rating : 5
29/10/2025
Quick, easy and effiicient.

The whole process for taking out a loan was very swift and simple, money in the account within 2 days. Offer a competitive rate as well and it's easy to log in to check the status of your payments/balance etc

Feefo rating : 5
28/10/2025
Simple fast process from start to finish.
Feefo rating : 5
28/10/2025
Quick and efficient

Very quick and efficient

Feefo rating : 4
27/10/2025
Highly Recommended

Easy Application and Great Communication. All Paperwork Emailed and Understandable. Competitive Interest Rates. Highly Recommend Anyone to Consider Novuna Personal Finance for Their First Choice if they're looking for Personal Finance.

Feefo rating : 5
27/10/2025
Fantastic service

Very smooth and quick this is the 3th year I am using you it is amazing I didnt has issues

Feefo rating : 5
27/10/2025
Excellent

Excellent service quick and easy

Feefo rating : 5
27/10/2025
Great interest rates and super service

I have used the finance company for years they are supper efficient great website and fair interest rates

Feefo rating : 5
27/10/2025
Simple Application & Fast Response.

Simple application with a very quick response and payout timescale, this is my second time using Novuna and would highly recommend them.

Feefo rating : 5
27/10/2025
Excellent service - quick and easy

Excellent service, so quick and easy, great rate - very happy, thank you.

Feefo rating : 5
27/10/2025
Loan

Simple process, good rate and quick response. Would use again.

Feefo rating : 5
26/10/2025
Simple, straight forward no hassle loans

Having used Novuna a few times now, I have always been impressed with the simplicity of the whole process, from straightforward application to the fast decision making and also one of the most competitive rates - Great job!!!!

Feefo rating : 5
26/10/2025
Quick decision Money in the account the next day Very swift
Feefo rating : 5
26/10/2025
new loan

very easy to understand and helpful

Feefo rating : 5
26/10/2025
Because someone took a loan in my name. I'm very, very disappointed how are you handling applications.
Feefo rating : 1
25/10/2025
Simple and clear
Feefo rating : 5
25/10/2025
Competitive Quotes and ease of use make this company my go to.

I have been a customer with Novuna for a few years and would highly recommend their services. The ease of the website and competitive financial quotes is a company who I would use again and again.

Feefo rating : 5
25/10/2025
Quick and easy

Fantastic service highly recommend 👏 👌

Feefo rating : 5