Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
02/09/2026
LOANS AND FINANCE SPECIALISTS

Quick and easy finance and loans, this is the 2nd time with no novuna 1st time was trouble free, so I expect this time to be exactly the same 100% satisfactory company

Feefo rating : 5
02/09/2026
Amazing service

It was amazing from start to finish no hidden stuff honest open and very friendly

Feefo rating : 5
02/09/2026
Keep up the great work

Thank you there when I needed

Feefo rating : 5
01/09/2026
Quick and easy

Very quick and easy steps to follow.

Feefo rating : 5
01/09/2026
Hassle-Free, Super Fast, and Highly Recommended!

If you're looking for a fast, straightforward loan experience, Novuna Personal Finance delivers in spades. What really sets them apart is their upfront pre-approval process. Instead of applying blindly and risking a hit to your credit score, Novuna gives you a clear picture of how much you can borrow based on your credit profile before running a full check. This takes the guesswork out of applying and saves a ton of stress. The speed of their service is exceptional: Fast Approval: The application process takes mere minutes, with official approval coming through in as little as 5 minutes. Quick Disbursement: Once approved, the funds hit your account by the next business day. Nooma provides a incredibly quick, reliable, and convenient process from start to finish. I highly recommend them to anyone in need of hassle-free personal financing!

Feefo rating : 5
01/09/2026
would use again

easy to apply and good rates

Feefo rating : 5
01/09/2026
Highly recommend

Super easy to apply got my conformation of a yes very very fast and money was in my account within two days..Recommended very smooth and efficient

Feefo rating : 5
31/08/2026
Straightforward

Very easy to use . Straight to the point no messing about .

Feefo rating : 5
31/08/2026
Great Service

Fast Service

Feefo rating : 5
31/08/2026
Great service from Novuna

Great easy application and smooth transfer. Well done novuna......

Feefo rating : 5
31/08/2026
Thanks

Always a loan when I need one. Thank you

Feefo rating : 5
31/08/2026
Easy application process

Easy and straightforward application process, supported with a great app features to keep track of your balance and payment schedules.

Feefo rating : 5
30/08/2026
Highly recommend

Excellent service quick decision and payout!

Feefo rating : 5
30/08/2026
Quick and Easy

Easy to use website, quick decision and money with me two working days later

Feefo rating : 5
30/08/2026
Great service

With Novuna it is very easy to navigate the website. Every step is explained perfectly and the final decision is made in seconds. Even if i had nit been accepted by Novuna I still would have been pleased with the professionalism ans ease of service from the company. Great service

Feefo rating : 5
30/08/2026
You know that you’re eligible before applying

Really easy to apply. Great that you knew your eligibility before applying too. They carried out a quick soft search and then once successful it was really easy to sign all the documents online. The money was in the bank the next day. There’s also a great app where you can keep up to date with next payments etc.

Feefo rating : 5
30/08/2026
Great

Easy to sort out, kind customer service and easy to check online.

Feefo rating : 5
29/08/2026
Hassle free straight forward from.start to finish
Feefo rating : 5
29/08/2026
Personal loan

The service I received was excellent. I have used the company before. They explained my options on a personal loan. Between making my application and receiving the funds into my account was extremely quick.

Feefo rating : 5
29/08/2026
EXCELLENT

Very easy and straight forward. And not take long excellent.

Feefo rating : 5
29/08/2026
Reliable company

Quick decision Easy process Competitive rates

Feefo rating : 5
28/08/2026
Easy process. Good service.

Easy to apply online. Instant loan decision. Money in account in 2 working days. Good so far.

Feefo rating : 5
28/08/2026
Quick service, great rates.

Super quick, hassle free service.

Feefo rating : 5
28/08/2026
Easy to apply

Easy to apply, set up app and access finds all within 2/3 working days. Would recommend

Feefo rating : 5
28/08/2026
Quick and reliable

Very easy to navigate the application and quick response of the outcome

Feefo rating : 5
28/08/2026
Always brilliant service would always recommend
Feefo rating : 5
28/08/2026
Fast and easy great service 👌
Feefo rating : 5
28/08/2026
Easy to use. Quick and efficient
Feefo rating : 5
28/08/2026
Great product

Positive experience, easy to use, quick response

Feefo rating : 4
28/08/2026
Highly recommend

I have used this company for years and they have always been so good, no hassle and very straightforward!

Feefo rating : 5
28/08/2026
Excellent finance service—professional, efficient, and very helpful. Highly recommended!
Feefo rating : 5
28/08/2026
Very helpful
Feefo rating : 5
28/08/2026
My experience with Novuna

Very easy procedure to go through from start to finish.

Feefo rating : 4
27/08/2026
Novuna Loan

My application for a loan with Novuna was dealt with very efficiently with an easy to use application form. Novuna offer good rates and after my acceptance, the funds were paid into my account with 2 days. I would certainly recommend Novuna from my experience with the company.

Feefo rating : 5
27/08/2026
Speed and seamless

The process looked like a dream, but obviously real with an unbeatable APR. Well done Novuna

Feefo rating : 5
27/08/2026
Highly recommended

Excellent, quick, efficient, always spot on.

Feefo rating : 5
27/08/2026
Easy to do

It was really good and easy to do

Feefo rating : 5
27/08/2026
Brilliant

Applying for the loan was really simple and hassle free. The process was very quick and they only asked for the essential information, I got an immediate decision which was great

Feefo rating : 5
27/08/2026
Quick.No fuss.

Quick answer and no fuss. From start of application to finish and money in my accou t was a lot quicker then i expected.Would recommend Novuna.

Feefo rating : 5
27/08/2026
Quick and easy

Absolutely brilliant so easy to do and very quick with getting you the funds 100% recommend

Feefo rating : 5
27/08/2026
Pretty faultless!

Quite possibly the quickest & easiest credit application I've come across. The website is easily to navigate and the personal account page couldn't be any clearer.

Feefo rating : 5
26/08/2026
I requested on 3 occasions to re-set my password and received no link to do this to my email address
Feefo rating : 1
26/08/2026
Excellent service, quick and efficient.
Feefo rating : 5
26/08/2026
Great Loan rate

Really easy to apply for and prompt payment with a good rate.

Feefo rating : 5
25/08/2026
Excellent service

Easy online application with immediate decision.

Feefo rating : 5
25/08/2026
Smooth transition

Good a smooth transition made for the loan would recommend

Feefo rating : 4
25/08/2026
Always good

Used a few times and quick response and competitive rates

Feefo rating : 5
25/08/2026
Easy to apply

Was easy to apply and the funds were in my account quickly

Feefo rating : 5
25/08/2026
Top up loan

Excellent service, quick & easy application process. Informed of my acceptance immediately & the interest rate was displayed clearly. I got a top up loan so the outstanding balance was paid & the rest of the funds transferred to my bank account, this took 2 days.

Feefo rating : 5
24/08/2026
Straight forward no problems
Feefo rating : 5
24/08/2026
Nice and easy

From start to finish it was easy, obviously once the checks were completed it was a very simple process to get paid

Feefo rating : 5
24/08/2026
Easy application process and money arriving quickly in to your account

We have used Novuna for several purchases over the years. The most recent time was to buy a used car. The interest charged is far lower than what a car dealer would offer. The process of applying for the loan and having the money arrive in your account are both straightforward and quick. We are aware that we are dealing with a large international company and not a small lender that may sell on the loan to another.

Feefo rating : 5
24/08/2026
Very easy to use
Feefo rating : 5
24/08/2026
Fast reliable and professional help was given. Fast decision and fast responses. 100% positive
Feefo rating : 5
23/08/2026
Fantastic service would recommend to everyone

Was easy to get a loan. Very fast and effective service. Would recommend to anyone.

Feefo rating : 5
22/08/2026
Very 10 star

No hassle and very good rat

Feefo rating : 5
22/08/2026
Excellent

Excellent service,very clear to understand,very quick to get it sorted thankyou

Feefo rating : 5
22/08/2026
Fantastic Service

Excellent service and extremely quick, simply process to follow highly recommend

Feefo rating : 5
22/08/2026
Brilliant compay

Fantastic as always, instant decision and funds in my bank account next day, I wouldn't go anywhere else for financial help

Feefo rating : 5
22/08/2026
quick and painless

Really quick and non intrusive, I made my request, decision was granted and funds available quickly.

Feefo rating : 5
22/08/2026
An excellent and exceptionally fast service!

This is one excellent service and filling out the digital forms took only minutes! I found Novena on the internet whilst digging around for loan prices. The interest rate was fantastic for me, so I went for it. It took no longer than around three minutes from filling in my requested details to getting accepted for the loan. Two working days later and I had the money! Unbelievably easy process in order to get this loan. Never experienced that level of fast, trouble free service in my like! Fantastic, thank you.

Feefo rating : 5
22/08/2026
Tristed

Eay to use and very safe. I trust this company for a very long time now.

Feefo rating : 5
21/08/2026
Perfect but can I borrow more?

I have a loan with you that was for £15000, which costs me £454 a month. I had a very bad credit rating at the time, but I've now taken out another loan for £5000, which costs £128 a month. The redemption figure on the larger loan is about £10000, so would I be able to take a loan for £15000 at the same rate as the £5000 loan? Could I then pay off the larger loan and still have my £5000 spare? The only two reasons for asking are that it would have been nice if someone had suggested that, and it would mean the total payment would be lower and more affordable.

Feefo rating : 5
21/08/2026
Fantastic experience

Great service! Novuna really helped me out of a a situation where I needed to consolidate some old credit card debt.

Feefo rating : 5
21/08/2026
Excellent and very quick in decision making easy to contact and the app is great
Feefo rating : 5
21/08/2026
Brilliant service and easy to use

Ease of application, speed of decision and the whole process was just very easy

Feefo rating : 5
21/08/2026
Excellent Service and value for money

Second time having a loan with you ... Quick efficient and very competitive with a decision made there and then .... Excellent Service

Feefo rating : 5
21/08/2026
Great rates

Very good rates. App is easy to use.

Feefo rating : 5
21/08/2026
Excellent easy to follow

Brilliant service as usual

Feefo rating : 5
21/08/2026
Very easy application process.

I found it very easy to do the application.

Feefo rating : 5
21/08/2026
Great experience

Very good at explaining

Feefo rating : 5
21/08/2026
Excellent - fast and easy

Couldn't have been faster or easier. Application process was clear, concise, communication was good, and funds released incredibly quickly.

Feefo rating : 5
21/08/2026
Brilliant!!!
Feefo rating : 5
21/08/2026
Excellent service

quick and easy process

Feefo rating : 5
21/08/2026
Service

Easy application,fast decision proces and all round good service

Feefo rating : 5
21/08/2026
Excellent service

Very good. Quotes and application were processed very quickly and easily.

Feefo rating : 5
21/08/2026
Happy

Very Quick and helpfull

Feefo rating : 5
21/08/2026
Highly Recommend

Easy to apply, very prompt service and website easy to negotiate. Can highly recommend.

Feefo rating : 5
20/08/2026
Excellent service

Excellent complete service from start to finish. Very professional company. Straight forward to apply and easy to complete. All in all, very happy.

Feefo rating : 5
19/08/2026
New loan

It was very easy and quick to get along. I’ve had one in the

Feefo rating : 5
19/08/2026
Novuna excellent service

Absolutely brilliant service from a known provider of loans and credit..have used Novuna for years..top marks to these guys

Feefo rating : 5
19/08/2026
Excellent service, quick decision

Fast, reliable service. I am a returning customer and always recommend to family and friends.

Feefo rating : 5