Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
20/11/2025
Excellent company always great service and offers compared to others
Feefo rating : 5
19/11/2025
Brilliant

Very easy to navigate, they let you know everything in advance really easy to apply would highly recommend

Feefo rating : 5
19/11/2025
Great company
Feefo rating : 5
19/11/2025
Brilliant service!!!
Feefo rating : 5
18/11/2025
Great company

Great fast service. Decision immediately, money transferred in 1 day

Feefo rating : 5
18/11/2025
The service I received

The service i received was outstanding very easy to sort out and within two days the funds was in my account

Feefo rating : 5
18/11/2025
Good aevice

Good fast service

Feefo rating : 5
18/11/2025
Very quick and efficient
Feefo rating : 5
18/11/2025
Excellent

Effective, quick and easy to apply. Once they accept you the money comes quickly.

Feefo rating : 5
18/11/2025
Very efficient process

Quite an efficient process with NOVUNA, am happy with the service.

Feefo rating : 5
18/11/2025
Not good this time

Used them a few times and were brilliant but this time was a bad experience and paid them the loan straight back as they weren’t very helpful so went elsewhere

Feefo rating : 1
18/11/2025
Would recommend.

It was swift and easy to arrange.

Feefo rating : 5
17/11/2025
GOOD JOB

Does what it says on the tin, straight to the point no 12pages of questions to answer all in all ( as Will Smith would say GOOD JOB)only trouble is with these feedbacks is it takes to long

Feefo rating : 5
17/11/2025
Hassle free

A hassle free and speedy service provided by Novuna

Feefo rating : 5
17/11/2025
0 to £7500 in 2 days !

Easy to apply easy arrange and money in my bank in 2 days from start to finish. What’s not to like

Feefo rating : 5
17/11/2025
Excellent
Feefo rating : 5
17/11/2025
Great to deal with perfect service
Feefo rating : 5
17/11/2025
Quick and easy
Feefo rating : 5
16/11/2025
Very good and very helpful
Feefo rating : 5
16/11/2025
Fast and simple to apply

Very quick and easy to apply. Would highly recommend!!

Feefo rating : 5
16/11/2025
Would recommend

Great all round service

Feefo rating : 5
15/11/2025
Recommend

Excellent Financial services!

Feefo rating : 5
15/11/2025
Comfortable,easy way to obtain a loan

Great place to get a loan and brilliant rates.

Feefo rating : 5
15/11/2025
Straight Forward Finance

I have used Novuna/Capital in the past and found everything to be quick and straight forward.

Feefo rating : 5
15/11/2025
Im verry happy with your service. First step filling the forms. I found supper easy to fill all the forms.. then after aproval answer come in secconds. In few hours money where in my account.. quick response, precise, efficient. Easy to manage the account. Tnx Novuna.
Feefo rating : 5
14/11/2025
Loan

Very good service. But didn’t like last minute change of interest rate. I had to go along with because I needed the money in this costly world.

Feefo rating : 5
14/11/2025
Excellent highly recomended

When i fill up the form its easy to understand and not difficult to answer all the question

Feefo rating : 5
14/11/2025
Believe, most user friendly application process

Very easy, user friendly online process to apply and didn’t experience any unnecessary administrative calls and the loan was approved promptly. Thank you very much.

Feefo rating : 5
14/11/2025
Loan

Simple to navigate, very quick decision, promo payment

Feefo rating : 5
14/11/2025
Great Service

Applied and accepted very fast, Registered for an account for the App. All set up quickly, communication was great, and funds were received within the time advised.

Feefo rating : 5
14/11/2025
Easy peasy

Very straightforward. One small issue was resolved in one quick phone call

Feefo rating : 4
14/11/2025
A loan made easy.

Novuna offered a very low rate and when I applied I was accepted within 5 minutes everything was straight forward easy to understand .The funds where in my account within 48 hours. I already use the app so I attached account to the app so I can monitor so easy. Would definitely recommend novuna to anyone

Feefo rating : 5
14/11/2025
Brilliant

Very good Very efficient

Feefo rating : 5
14/11/2025
Excellent service

Excellent service very quick response and very informative throughout

Feefo rating : 5
14/11/2025
Good morning please this company they are doing good because any time I am asking about the money they try to help me
Feefo rating : 5
14/11/2025
Efficient and Quick

Recently paid of an existing loan for a car but have bought a bungalow that needs work... Really quick and easy .. less than 24 hrs from application to money being in my account

Feefo rating : 5
14/11/2025
Lone

Got aspted in a few hours of request a lone

Feefo rating : 5
14/11/2025
Good service

Simple and easy and can make overpayments

Feefo rating : 5
14/11/2025
Brilliant

Every easy to get and every quickly. To send the money when you have been excepted and staff are very friendly and helpful

Feefo rating : 5
14/11/2025
Best service

Easy straightforward efficient

Feefo rating : 5
14/11/2025
Quick and easy

Very easy to navigate, good rates, very happy

Feefo rating : 5
14/11/2025
Car loan

Easy to sort out, quick confirmation of the loan at a great rate. Would use again

Feefo rating : 5
13/11/2025
AWESOME SERVICE

AWESOME SERVICE ( ITS MY 2ND LOAN WITH YOU GUYS

Feefo rating : 5
13/11/2025
Direct loan with quick response

Reiable and quick. I will recommend the company to every of my friends and family

Feefo rating : 5
13/11/2025
Speedy Decision

The whole decision process was very quick from start to finish, as well as receiving the funds. Only comment would be advertising low % but actual % received very much higher!

Feefo rating : 4
13/11/2025
Winter sun needed, Novuna PF came to my rescue, bonvoyage

I thought the service was quick, simple and very proffessional

Feefo rating : 5
12/11/2025
Excellent Rates, excellent service and affordable monthly payments

The process was so easy, I had a decision all most immediately and the money was in the bank the following day. The interest rates are very competitive and the monthly repayment is very affordable. Excellent service and would definitely recommend to anyone

Feefo rating : 5
12/11/2025
Exceptional Service

i thought the service was clear, quick and very efficient. the money was in my account within two days the offer was mad on the same day. it ws outstanding service. The bank i have been with for 20+ years took 7 days to get back to me with a higher interest rate.

Feefo rating : 5
12/11/2025
Great quick service

Excellent service, very quick and APP works very well. Very helpful, would definitely recommend thank you

Feefo rating : 5
12/11/2025
Easy application method

Excellent service quick and easy

Feefo rating : 5
12/11/2025
Simple process

As expected & as per previous experiences , fast effect process. No drama.

Feefo rating : 5
11/11/2025
Great company

Great never had a problem with the company

Feefo rating : 5
11/11/2025
Excellent service. Competitive interest rate.

Fast, efficient and excellent service. Easy process - a great interest rate.

Feefo rating : 5
11/11/2025
Quick decision on loan

Quick decision, but money did take 2 working days to get to my bank account.

Feefo rating : 4
10/11/2025
Very easy to deal.
Feefo rating : 5
10/11/2025
Quality service

Easy service to use online. Money was in my account earlier than when they said. Pleased with the feedback and how to manage my account (direct debit dates etc)

Feefo rating : 5
10/11/2025
Very clear and efficient

Efficient and clear

Feefo rating : 5
10/11/2025
Very efficient and effective

Quickly responded to my requests making my future easier to handle financially giving me peace of mind thank you

Feefo rating : 5
10/11/2025
Excellent

Excellent no hassle even though I am a pensioner

Feefo rating : 5
10/11/2025
Excellence as standard

Very straightforward and rapid process. Would highly recommend, I’ve used them many times and are my “go to” provider

Feefo rating : 5
10/11/2025
Great companie

Easy to use good rate

Feefo rating : 5
10/11/2025
Novuna finance. Great service

Easy application process & quick response.

Feefo rating : 5
09/11/2025
Great rates, very quick and efficient
Feefo rating : 5
09/11/2025
Great!

All was straightforward. ‘Paperwork’ easy to fill in . Very impressive! Thankyou.

Feefo rating : 5
09/11/2025
Excellent service

Responsible lending from an established brand. Easy application, speedy acceptance and funds deposited in said time-frame. Overall excellent service.

Feefo rating : 5
09/11/2025
Excellent

Prompt and courteous service

Feefo rating : 5
08/11/2025
Nothing hidden

Straight forward and easy to understand all the jargon

Feefo rating : 4
08/11/2025
Great rate for what I require.
Feefo rating : 5
08/11/2025
They take good care of their clients and they understand people financial n

Excellent all through out my borrowing

Feefo rating : 5
08/11/2025
Great service but too expensive

It is a great service and fast but on both occasions I felt like the focus is not on me as a client but on the profit - yes I am in great need and all lenders are turning away but 55% API is a big penalty! I still appreciate it as the need was urgent. I would have been very happy if the interest rate have been more reasonable.

Feefo rating : 2
08/11/2025
Definitely recommend

The only reason I have not put five stars is because the technology aspect was quite difficult. In so much as I would get to a certain part of the form and it would not load. Had to resend the code several times and start again from the beginning four times until I eventually got the forms to load to sign. All other processes were very easy and clear to understand.

Feefo rating : 4
08/11/2025
Straightforward, quick application process

Easy application process. Instant underwriting decision. Easy to understand product. Website is straightforward and easy to navigate around.

Feefo rating : 5
08/11/2025
Easy transaction

Easy to deal with online

Feefo rating : 5
08/11/2025
Excellent Services. 7 star

Quick and timely. Communication correspondence is excellent.

Feefo rating : 5
08/11/2025
as described
Feefo rating : 5
08/11/2025
Quick and easy to use
Feefo rating : 5
08/11/2025
Good compnys

Very good service

Feefo rating : 5
07/11/2025
Worth it

Quick and easy

Feefo rating : 5
07/11/2025
Easy, secure and reassuring

Easy to use, secure and reassuring to know you’re in good hands.

Feefo rating : 5
07/11/2025
Best loan provider

Absolutely fantastic. If I could give 10 stars I would.

Feefo rating : 5
07/11/2025
quick and easy

i have used Novuna before, and have always found it quick and easy to apply, i had a answer within 30 minutes and money in account within 24 hours. great service!

Feefo rating : 5
06/11/2025
Awesome

Fantastic service. Easy to use and quick decision.

Feefo rating : 5
06/11/2025
Very fast decision

Easy to use, simple and straightforward communication.good rates

Feefo rating : 5
06/11/2025
Literally straightforward

Straightforward

Feefo rating : 5
06/11/2025
Excellent

Great, simple and straightforward

Feefo rating : 5
05/11/2025
Quick and simple application process.

Quick and simple application process. Not too many questions. Money was received a lot sooner than expected.

Feefo rating : 5
04/11/2025
Friendly service

service was quick and straight forward. application was easy and feedback from customer service was excellent giving all information required to complete my application.

Feefo rating : 5
05/11/2025
Excellent

Execellent

Feefo rating : 5