Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
15/08/2025
Easy and quick

Excellent service-friendly and efficient staff made the experience very easy.

Feefo rating : 5
14/08/2025
Quick, efficient good rates
Feefo rating : 5
14/08/2025
Response was swift and hassle-free.
Feefo rating : 5
14/08/2025
Simply the best . Used more than once and every time it’s a joy. So easy👍

Fast with no hassle. First class service . It’s the third time I’ve used your service and you have never let me down. It gets better every time.

Feefo rating : 5
14/08/2025
😀

Excellent Kind and understanding

Feefo rating : 5
13/08/2025
Good service so far
Feefo rating : 4
13/08/2025
Good experience

It’s not our first time with Novuna they have always been reliable and efficient, it’s a Quick and easy personal finance service, online. everything came through in good time. Thank you for delivering a great service.

Feefo rating : 5
13/08/2025
Excellent service
Feefo rating : 5
13/08/2025
Top

Very quick and efficient .. good rates too .

Feefo rating : 5
12/08/2025
Very quick and easy response
Feefo rating : 4
12/08/2025
Excellent

Prompt

Feefo rating : 5
12/08/2025
Smooth and easy application.

I have done everything online which was simple with clear instructions. It's my third personal loan and would recommend it.

Feefo rating : 5
12/08/2025
Quick and easy to apply
Feefo rating : 5
12/08/2025
Excellent service

Excellent service and loan in bank within two days.

Feefo rating : 5
12/08/2025
Amazing team, quick and easy finance

Amazingly quick and easy service - I needed the loan asap, and it as done. I would highly recommend it. Thanks Novuna team!

Feefo rating : 5
12/08/2025
Fantastic & Easy application

Very quick and easy to apply. You get a decision really quickly.

Feefo rating : 5
11/08/2025
Top Class Novuna Loan process - highly recommended.

Top class service in every aspect. Fast approval process and fast disbursement of funds/

Feefo rating : 5
11/08/2025
Great service

easy to use and very customer friendly

Feefo rating : 5
11/08/2025
Super Efficient!!

I' ve applied through Money Supermarket website, got a better deal with low interest rate. Most of the interest rates was way too high.Within five minutes my application was approved after the checks.Very easy, quick and the next day i received the loan direct to my bank account.

Feefo rating : 5
11/08/2025
Reliable and best loan provider.

Excellent and amazing service.

Feefo rating : 5
11/08/2025
Reasonable rates and excellent online experience

It was very simple and easy to apply for a loan. The online experience is superb, your website has all the information and features that are useful to monitor my loan.

Feefo rating : 5
11/08/2025
Easy, smooth, excellent

Smooth Efficient Excellent

Feefo rating : 5
11/08/2025
On time decision. Good and competetive rate.

Excellent service. Quick decision. Money came to my account without any fuss or delay.

Feefo rating : 5
10/08/2025
Very happy

Very simple application process, money received promptly. Perfect

Feefo rating : 5
10/08/2025
Simple

So easy stress fee took minutes

Feefo rating : 5
10/08/2025
Fantastic service

Fast and efficient. No hassle from start to finish. Great service.

Feefo rating : 5
09/08/2025
Great company low interest.

Excellent service, everything you need is on the app and is easy to understand and very informative for future reference, I particularly like the way I can make extra payments as I get overtime at different times of the year and can pay off some, which saves me money in the long run.

Feefo rating : 5
09/08/2025
Highly recommend this lender.

Very competitive interest rate. Simple, clear application form. Once agreed, money in account within 24hrs. Couldn't ask for more.

Feefo rating : 5
09/08/2025
Highly efficient company

Have used Novuna in the past and have always found them good to deal with. I wasn’t disappointed this time. A really fast and efficient service saw the loan credited to my account within the specified time. A company I highly recommend dealing with!

Feefo rating : 5
09/08/2025
Excellent service

Quick and hassle free

Feefo rating : 5
09/08/2025
Low interest and quick aproval

Low interest and approved in a few seconds

Feefo rating : 5
09/08/2025
Great

Great. Simple process. Ability to amend duration of loan after initial application

Feefo rating : 5
09/08/2025
Loan Review

Quick and easy process. In bank within 24 hours

Feefo rating : 5
09/08/2025
Quick and efficient service and simple to use
Feefo rating : 5
09/08/2025
Easy to get easy to used when someone need help with money

Yes I loved their service and prices. No hidden interest charges. Easy to get easy to used when someone need a help

Feefo rating : 5
08/08/2025
A One Stop No Hassle Company

This application was the most straight forward and efficient application I have ever done. Every confidence in recommending Novuna Finance.

Feefo rating : 5
08/08/2025
Excellent Service

Really fast and easy. User friendly app and less hassle. Thanks for the excellent service.

Feefo rating : 5
08/08/2025
Quick. Easy process to understand
Feefo rating : 5
08/08/2025
Easy efficient loans

Very efficient easy to use and understand good rates the app is easy to navigate and I’m happy overall with the whole experience

Feefo rating : 5
08/08/2025
The best I have ever used

The service i received was quick and easy to understand with no problems in their application process

Feefo rating : 5
08/08/2025
Excellent Company

Quick decision. Everything online. This is a repeat use of the company. Highly recommended.

Feefo rating : 5
08/08/2025
Fantastic easy to apply and on time.

Excellent when really in need.Fantastic wonderful service. Flexible payment plan according to individual needs. Have used them them on for some time now. No hidden charges and the good thing is you pay off at anytime you want to clear the balance before time.

Feefo rating : 5
07/08/2025
Quick and simple
Feefo rating : 5
07/08/2025
Fantastic service!

Really easy and efficient. Application was approved within an hour. In addition to this fund were in my account within 24 hours!! fantastic service!

Feefo rating : 5
07/08/2025
Amazing,fantastic company.

Amazing service,easy apply,very very help full!Thank you so so many.

Feefo rating : 5
07/08/2025
top marks

esay to use and very quick to do

Feefo rating : 5
07/08/2025
I'll recommend to friends and family

Would recommend them

Feefo rating : 5
07/08/2025
Novuna finance decision was surprisingly quick

Very straight forward and quick. Was a customer in the past, so my details etc were still on the system. From placing my request to getting an answer, it took literally 10 minutes. Highly recommended.

Feefo rating : 5
07/08/2025
Great company

Great company so clear process from start to finch

Feefo rating : 5
07/08/2025
Easy and efficient service

The app is simple to use, prompt response and funds transferred efficiently. Have used Novuna for car loans and other big purchases and always been extremely satisfied. The app allows you to see your balance at any time for settlement figures, top up loans etc. Highly recommended

Feefo rating : 5
07/08/2025
I would recommend Novuna

Good rate, swift application process and receipt of funds.

Feefo rating : 5
07/08/2025
great company to deal with.

very quick, efficient and reliable service. good interest rates.

Feefo rating : 5
07/08/2025
Very pleased with service and very helpful.

Very pleased with service.

Feefo rating : 5
06/08/2025
Great service

Great service. Really quick decisions and exactly what i wanted

Feefo rating : 5
06/08/2025
Brilliant service

Brilliant service. Easy to understand/apply and speedy service.

Feefo rating : 5
06/08/2025
Excellent Debt Consolidation

Very easy to set up. I've been with Novuna a number of years and the rates are competitive, definitely worth considering. The website is detailed and very user-friendly. Good for debt consolidation.

Feefo rating : 5
05/08/2025
Loan

Brilliant first class service. From the enquiry to final .

Feefo rating : 5
05/08/2025
Had several loans, just straight forward
Feefo rating : 5
05/08/2025
Easy to use

Very easy and fast service

Feefo rating : 5
05/08/2025
Quick, efficient, and well explained.

Quick, efficient, and well explained throughout. Easy to do throguh online, online digital signature for quick signing of the contract.

Feefo rating : 5
05/08/2025
Truthful

Excellent and quick.

Feefo rating : 5
05/08/2025
No fuss... perfect

Very quick, efficient, no fuss! Great service

Feefo rating : 5
05/08/2025
Good service

Easy to use, no hassle .APR is one of the best out there.straightforward from start to finish setting everything up.

Feefo rating : 5
05/08/2025
Amazing

Easy to use website, super fast result, amazing set up

Feefo rating : 5
05/08/2025
excellent

this is a brilliant company to use everything is so easy & i would highly recommend them Regards Nick Paige

Feefo rating : 5
04/08/2025
Quick and Easy

Quick and easy application and fast decision. Uploading information was a breeze.

Feefo rating : 5
04/08/2025
Easy and straight forward online application
Feefo rating : 5
04/08/2025
Brilliant service

Quick, efficient service. Speedy decision allowed me to make my purchase without hesitation

Feefo rating : 5
04/08/2025
Excellent

Great service, dose what it say on the tin.

Feefo rating : 5
04/08/2025
Reliable and Competitive Loan Services

Novuma Personal Finance offers excellent service compared to other banks. Their loan options are competitive, interest rates are fair, and they are reliable and trustworthy.

Feefo rating : 5
04/08/2025
personal loan

great easy simple and quick

Feefo rating : 5
04/08/2025
Easy application process, great service.

Easy application process and very quick to reply, funds in bank within 1 day. First class service as usual.

Feefo rating : 5
04/08/2025
Very good
Feefo rating : 5
03/08/2025
Easy to apply

Quick and easy to apply with a decision made in double quick time. Hassle free application. Convenient being able to apply on line, I would recommend this company to anyone.

Feefo rating : 5
03/08/2025
Excellent experience throughout the process

Very positive experience from start to finish. Everything was fully explained in the documents you get before signing the agreement and the money was deposited into my account the next day.

Feefo rating : 5
03/08/2025
Great service.

Great service, easy to apply. Very good rates. Fast & speedy decision. Thanks.

Feefo rating : 5
03/08/2025
Why go elsewhere?!

I loved how easy and quick the application was. The funds were in my account within 24 hours. Decent interest rate too. Over the moon!

Feefo rating : 5
03/08/2025
Straight forward service

Easy and straight forward with great communication

Feefo rating : 5
03/08/2025
Excellent

Quick well informed and great rates

Feefo rating : 5
02/08/2025
Hassle free if your finances fit the criteria

We needed help with car finance and was stuck between finding £3,000 repairs or £6,000 to sort the finance. Neither one was helpful for a rather **** car. Using Novuna was really quick and easy and after applying online in a few minutes received positive news that has really helped. Reasonable APR, would love that to be lower but wouldn’t we all. I have used them before and have never had issues with them and found them to be a prompt, efficient and helpful service.

Feefo rating : 5
02/08/2025
Quick, easy & reliable service

It's quick,easy and reliable no problems with this company. Happy customer. Thank you.

Feefo rating : 5
02/08/2025
Recommend loan company

Quick & easy, straightforward online

Feefo rating : 5
02/08/2025
Why bother with anyone else

Brilliantly efficient service why use any other provider

Feefo rating : 5
02/08/2025
Excellent service & very Fast response
Feefo rating : 5
01/08/2025
Very easy
Feefo rating : 5
01/08/2025
Easy application and quick decision
Feefo rating : 5
01/08/2025
Professional Set Up

Have used this company for several years now, and would recommend.

Feefo rating : 5
01/08/2025
Good

Good service used them before

Feefo rating : 4
01/08/2025
All staff which are fantastic Explaining everything to make sure I understand all I recommend 👌🏻
Feefo rating : 5