Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
21/02/2026
Great company

Easy process an no hassle loan.

Feefo rating : 5
21/02/2026
Loans made easy..

Quick and very easy to deal with from start to finish. Very friendly,patient and knowledgeable staff. Would recommend.....

Feefo rating : 5
21/02/2026
Excellent rates loans

Efficient and great rates. Used previously and always trust them. Highly recommend them.

Feefo rating : 5
21/02/2026
Excellent service

Easy application and fit the money the next day perfect **

Feefo rating : 5
21/02/2026
Great loan product

Efficient professional and straight forward provided us with the finance we wanted and in super quick time. Thank you.

Feefo rating : 5
21/02/2026
Fast decision

Easy application and quick decision and easy to use App.

Feefo rating : 5
21/02/2026
Fast easy application

Really easy to apply excellent turn around had finds within 24 hours

Feefo rating : 5
20/02/2026
The company that helps those in need

I will pass on your company to anyone that needs a efficient solution to their borrowing needs as excellent service 😀 👌 👍

Feefo rating : 5
20/02/2026
Easy, stress free application and decision

Really easy process, cant fault the service

Feefo rating : 5
20/02/2026
Easy / Service/Profetional

I have always used this company..Customer Service is great...Easy of getting Loan.

Feefo rating : 5
20/02/2026
Service with a smile want a loan look no further

Very good service on line as well as on the phone. Easy to set up the loan a few questions and proof of ID also very good competitive interest rates very happy with the service highly recommended.

Feefo rating : 4
20/02/2026
Perfect will use again

Excellent service I have used Novuna before and are my 1st choice when I am looking to change my car.

Feefo rating : 5
20/02/2026
Simply affordable

Quick and easy to use

Feefo rating : 5
20/02/2026
bank loan

i will always use novuna personal finance when ever i need a loan the process is so simple and stressless...

Feefo rating : 5
20/02/2026
Easy to use loan company

Loan approved quickly, app also easy to use. Funds in my account next working day!

Feefo rating : 5
20/02/2026
Fast funding

Good interest comparative with other company and very fast funding.

Feefo rating : 5
20/02/2026
Highly recommend

Very fast, customer service very good completed in 2 working day can't ask for much more

Feefo rating : 5
20/02/2026
Excellent service, no faffing.

Very easy to use and set up. No messing around. Very good.

Feefo rating : 5
20/02/2026
Very happy

Very happy with the service I received and it was a very quick process

Feefo rating : 5
20/02/2026
Very happy

Very quick decision, quick to pay out. This is the 3rd time I have used them and will consider again.

Feefo rating : 5
20/02/2026
Nice and easy to use

Easy to use, easy to apply and prompt response when all info entered

Feefo rating : 5
20/02/2026
Excellent
Feefo rating : 5
20/02/2026
Good rates and easy application

Good rates, easy application and excellent service.

Feefo rating : 5
20/02/2026
Grwat.

Quick and easy to apply, and instant result, kept upto date with progress of application.

Feefo rating : 5
19/02/2026
Easy to use
Feefo rating : 5
19/02/2026
Loan application

Straightforward and easy to use. Very pleased with efficiency of service

Feefo rating : 5
19/02/2026
Excellent, Easy Service.

Very easy to apply, all done online and money was in my account within 48 Hours.

Feefo rating : 5
19/02/2026
Fast simple money in 24 hours

Had a loan before with yourselves never had any problems. few years later now got another one too help sort my finances out. fast simple and apr was better than your competitors and money was in my account 24 hours later

Feefo rating : 5
19/02/2026
Good service

Easy and fast service no complicated paperwork. Funds in my back very quickly

Feefo rating : 5
18/02/2026
Most helpful lender

Excellent communication and speedy resolution of our needs, thank you.

Feefo rating : 5
18/02/2026
efficient, quick and reliable
Feefo rating : 5
18/02/2026
Helpful and understanding

Very helpful, understanding and patient staff

Feefo rating : 5
18/02/2026
Loan

Quick and easy to apply and get an answer

Feefo rating : 5
18/02/2026
Easy process

Easy process. Good information.

Feefo rating : 5
18/02/2026
Straightforward no messing

Easy Excellent service

Feefo rating : 5
18/02/2026
5 Stars

Excellent service and very simple and quick process. Highly recommend using Novuna...

Feefo rating : 5
17/02/2026
Very efficient and easy service to use! Communication from Novuna was excellent!
Feefo rating : 5
17/02/2026
car loan

Really easy to apply , alot more straightforward then some other lenders The decision was made and the money was available next day no hassle would recommend

Feefo rating : 5
17/02/2026
Hassle free

Straight forward highly recommend

Feefo rating : 5
17/02/2026
Good service

Great service and were given a very competive rate

Feefo rating : 5
17/02/2026
Low interest loan

Quick and easy to navigate online, great interest rates

Feefo rating : 5
17/02/2026
Easy Navigation

Incredibly easy to navigate I felt supported all the way. The process was user friendly and I felt confident I was my circumstances were being considered.

Feefo rating : 5
17/02/2026
5 ⭐️

Really easy and straightforward. Would highly recommend

Feefo rating : 5
17/02/2026
Easy application, very prompt

Very easy, very prompt application process, the funds were in the bank exactly when they were supposed to be... thank you so much.

Feefo rating : 5
17/02/2026
Straightforward, no nonsense process. Highly recommended.

Easy-to-use portal. Kept up-to-date through the whole process. Would recommend.

Feefo rating : 5
17/02/2026
Very straightforward process to apply and funds received within 2 working days from acceptance.
Feefo rating : 5
17/02/2026
Quick and easy decision
Feefo rating : 5
16/02/2026
Great service

Great service. Very easy to deal with. Straight forward process.

Feefo rating : 5
16/02/2026
Quick and easy application to complete.

Easy to apply and an immediate response. The application is easy to understand and doesn’t need unnecessary information. Very satisfied customer!

Feefo rating : 5
16/02/2026
Easy and straight forward

It was easy and straight forward application. Accessable for all ages. Highly recommended

Feefo rating : 5
16/02/2026
Great customer service!

Absolutely great customer service!

Feefo rating : 5
16/02/2026
Quality

Easy of process

Feefo rating : 5
16/02/2026
Fantastic service

Fantastic service with a good competitive interest rate and good duration time options!

Feefo rating : 5
16/02/2026
Definitely recommend

The service was very efficient from start to finish with everything explained

Feefo rating : 5
16/02/2026
Hassle free

Great experience

Feefo rating : 5
16/02/2026
Easy and quick

Easy and quick to fill out online form. Quick decision.

Feefo rating : 5
16/02/2026
Good service

Quick quote, reasonable rate, swift transfer, good communication.

Feefo rating : 5
16/02/2026
Great Service

I have used Novuna a couple of times and each experience has been very easy. Their app is clear to use and I experienced no issues when needing to look at different aspects of my agreement. Happy to use Novuna again in the future.

Feefo rating : 5
16/02/2026
Took personal loan
Feefo rating : 5
16/02/2026
It was a quick application hassle free received money within 24hrs
Feefo rating : 5
16/02/2026
100

Quick efficient easy process

Feefo rating : 5
16/02/2026
Great service

Very quick and easy service , applied and money was in my bank within 24 hours

Feefo rating : 5
16/02/2026
Very easy and straightforward experience

v

Feefo rating : 5
15/02/2026
Great service

Very good service

Feefo rating : 5
15/02/2026
Fantastic

I thought the service was fantastic. Applied for a personal loan. They said it would be in my account within two days. It was in the next day.

Feefo rating : 5
15/02/2026
Excellent - Highly Recommended

Excellent service I have had a few loans from Novuna and in all accounts I have found them easy to deal with. Loan can be paid off qucker with no hassle and the online website is easy to get around. Overall veary pleased and I would use them again and highly recommend to friends and family.

Feefo rating : 5
15/02/2026
Simple!

Very simple and easy to use

Feefo rating : 5
15/02/2026
So easy and stress less

Second time using Novuna and each time it has been smooth and straightforward

Feefo rating : 5
15/02/2026
Friendly professional service.

Friendly prompt service. Novena Agent informative and polite.

Feefo rating : 5
15/02/2026
Excellent service

Very fast and good customer service

Feefo rating : 5
14/02/2026
Fantastic company

Absolutely fantastic!

Feefo rating : 5
14/02/2026
Easy access to personal loan

Efficient and easy to use. Easy application form and signing was simple

Feefo rating : 5
14/02/2026
Speedy process

Speedy process and really simple and clear conditions.

Feefo rating : 5
14/02/2026
Great service

Easy to use, clearly explained options.

Feefo rating : 5
14/02/2026
Excellent choice

Easy to use- everything online, competitive rates. Payment made to bank within 48 hours

Feefo rating : 5
14/02/2026
The application is easy to complete, all a good decision.
Feefo rating : 5
14/02/2026
Brilliant

Very easy to deal with.

Feefo rating : 5
14/02/2026
Outstanding Service

I received an outstanding service. I asked and I got a response to assist my situation

Feefo rating : 5
14/02/2026
very happy

Very quick money in account

Feefo rating : 5
13/02/2026
Fantastic highly recommended to friends and family

The service I received were fantastic I highly recommend your services to friends and family

Feefo rating : 5
13/02/2026
Professional from start to finish so easy to talk to and very helpful givin

As always used you a couple of times now so helpful and easy to use and talk to thank you again

Feefo rating : 5
13/02/2026
Application for a loan to buy a car

The application process was quick and simple. The decision was also very quick.

Feefo rating : 5
13/02/2026
EXCELLENT

Super fast decision. Good interest and money will be in your bank in 2 days time. No hocus focus. In general EXCELLENT transaction and experience.

Feefo rating : 5
13/02/2026
Online finance

A very straightforward process all done online, and quick too

Feefo rating : 4
13/02/2026
Easy and fast service.
Feefo rating : 5