Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
12/06/2025
easy process
Feefo rating : 5
12/06/2025
Fuss free further advance

Pleased as an existing customer to secure a further advance fuss free. Thank you

Feefo rating : 5
12/06/2025
Helpful & friendly

Very friendly and very helpful more so that another provider … thank you

Feefo rating : 5
12/06/2025
Feedback

It's early days but 1st class ..thank you if I want more money I know we're to come with my house improvements.

Feefo rating : 5
12/06/2025
Very efficient and reliable The process was very seamless and easy
Feefo rating : 5
11/06/2025
Professional and efficient.

Highly recommend. Easy to get around the website. Responded quickly and efficiently.

Feefo rating : 5
11/06/2025
Highly recommend

Great service. Easy & swift

Feefo rating : 5
11/06/2025
Easy straight forward application process

Great service

Feefo rating : 5
11/06/2025
Quick and easy process.
Feefo rating : 5
10/06/2025
Very good service and they were quick to release the funds well pleased with over all
Feefo rating : 5
10/06/2025
Really fast and easy, this company are a joy to work with
Feefo rating : 5
10/06/2025
Helper in must needed time.

Easy to apply and get results.

Feefo rating : 5
09/06/2025
Excellent

It was very excellent service which I received from you guys

Feefo rating : 5
09/06/2025
Great

Very fast and efficient

Feefo rating : 5
09/06/2025
First rate service

Fantastic easy to navigate service

Feefo rating : 5
08/06/2025
Give hand when needed

A person who look for a loan when they are really in a need. Who ever refuses Novuna will be there. My experience.

Feefo rating : 5
08/06/2025
Excellent eady to use swrvice

Very efficient, very quick and easy to see all the details.

Feefo rating : 5
08/06/2025
Great service and quick decision.
Feefo rating : 5
08/06/2025
Brilliant

I thought the service was brilliant. Very quick and professional. You can sort everything you need to on the phone. They allways phone you back. So you don't have to wait to get through

Feefo rating : 5
08/06/2025
Happy Customer

Easy application and fair interest rates. Website did go down several times during application, but happy overall. Funds were transferred within 48hrs.

Feefo rating : 5
07/06/2025
Brilliant service! 👏

Everything was done really quickly with no problems and money in my account within 2 days. Couldn't fault the service at all!! Brilliant and would defo recommend to friends and family. Thank you.

Feefo rating : 5
06/06/2025
Excellent

I thought it was quick and efficient service

Feefo rating : 5
06/06/2025
Amazing company
Feefo rating : 5
06/06/2025
Brilliant service

Brilliant and so easy ro do simple on line and done in minutes very efficient

Feefo rating : 5
06/06/2025
Returning customer.

Such a simple and hassle free process - makes the chore of applying for loans a breeze.

Feefo rating : 5
06/06/2025
Excellent

It was really easy and explained in simple terms

Feefo rating : 5
06/06/2025
Spot on many thanks

Once again easy transaction after many years of good service many thanks

Feefo rating : 5
06/06/2025
Easy process

Easy to apply,no nonsense,took my own bank 3 days to even get back to me!

Feefo rating : 5
06/06/2025
Good service good app and quick deposit of funds
Feefo rating : 5
06/06/2025
Consolidation

Easy transaction money in account within 2 working days . All good. Happy customer.

Feefo rating : 5
06/06/2025
Excellent service
Feefo rating : 5
06/06/2025
Thank you for your support!!!!!!!

I am very grateful for the professional support and guidance received!!! Highly recommend!!!!!!!

Feefo rating : 5
06/06/2025
Clear and precise information

Really clear what you have to do. Clear if any default is made. Easy to access emails and website to keep eye on progress.

Feefo rating : 5
06/06/2025
Easy to apply

Very fast reply

Feefo rating : 5
06/06/2025
Fantastic service fast and reliable
Feefo rating : 5
06/06/2025
Great Service

Easy to use app, great interest rates. Friendly and helpful staff

Feefo rating : 5
06/06/2025
Efficient and easy to use
Feefo rating : 4
06/06/2025
Best rate on market

Best rate in market Communication great and the whole process is straight forward

Feefo rating : 5
04/06/2025
Efficient

Quick decision

Feefo rating : 5
04/06/2025
Would highly recommend

Used Novuna on numerous occasions and always had a fantastic experience very fast reply’s and always someone very helpful on the end of the phone if needed. Would highly recommend 👌🏻

Feefo rating : 5
03/06/2025
Excellent service form start to finish

Excellent service from application to funds in your account

Feefo rating : 5
02/06/2025
No fuss finance

Straightforward process, easy to follow and well communicated. throughout.

Feefo rating : 5
02/06/2025
Speedy loan!

Very impressed with Novuna personal finance. I had my loan within a day and the communication from them was brilliant. There’s also an app so you can see your loan, how much you have left to pay etc. Will definitely use them again in future!

Feefo rating : 5
02/06/2025
Great Service

Fast, straightforward, couldn't have been better. A++++

Feefo rating : 5
01/06/2025
Very happy customer

Excellent service I would definitely recommend Novuna to my friends and family..

Feefo rating : 5
01/06/2025
Great service

Really easy system to use very helpful

Feefo rating : 5
01/06/2025
Prompt, efficient and no hassle.

Very quick response from application to money in bank.

Feefo rating : 5
01/06/2025
Quick and easy

Very quick and easy

Feefo rating : 5
01/06/2025
Great company to deal with

The person was very friendly and professional. Their description and information was clear.

Feefo rating : 5
01/06/2025
75

Excellent

Feefo rating : 5
01/06/2025
5star service

Great interest rate, and great fast service

Feefo rating : 5
01/06/2025
Super Efficient

Magic quick friendly experience and straightforward outcome

Feefo rating : 5
01/06/2025
Beast
Feefo rating : 5
01/06/2025
Easy to use

Haves used before, and always very easy to apply for loans, clear instruction and information.

Feefo rating : 4
01/06/2025
A quick no fuss efficient process, from application to finance into my account
Feefo rating : 5
01/06/2025
Excellent service

Very fast and efficient service So simple to apply and answer is extremely fast

Feefo rating : 5
01/06/2025
Novuna Personal Finance, just give them a try, you won’t be disappointed!

Novuna provide one of the most straightforward application and completion services for personal loans that I have ever used. They are very competitive with their lending rates and the process of applying takes only a matter of minutes with a decision following closely behind. Money transferred into your chosen current account usually within 24hrs. You can monitor your loan and repayments on their app, and if you feel like making additional payments against your loan or decide to settle the outstanding balance feel free to do so. I have used their facilities on several occasions and will continue to do so purely based on my experiences with this lender.

Feefo rating : 5
01/06/2025
Good but could be better

Excellent, does what it says. Quite a delay on monies being available in the bank.

Feefo rating : 5
30/05/2025
Simple process

Really easy process. Very simple.

Feefo rating : 5
29/05/2025
Highly recommend

Quick, easy and great communication

Feefo rating : 5
29/05/2025
Recommended

Straightforward, quick and very helpful.

Feefo rating : 5
29/05/2025
brilliant

Experience staff.very helpful and kn

Feefo rating : 5
29/05/2025
excellent
Feefo rating : 5
29/05/2025
Easy, reasonably fast, nice friendly knowledgable staff
Feefo rating : 5
29/05/2025
Great company to deal with

Excellent customwr service when I rang and enquired, then easy to apply for the loan I wanted on line, got very quick responses with everything I did after that, the answer came through quick as well & I received the loan into my bank not long after. The online account is easy to set up & navigate, you can see all your details and information & you can make extra payments if you like. Great company to deal with 👍

Feefo rating : 5
28/05/2025
Spot on the first class Service and good company

Good service and fast replying easy ,quicker, First class service..

Feefo rating : 5
28/05/2025
Easy online application.

Novana has helped me in so many ways for the past few years. Processing time was 3-4 days after application, so I had enough time to think if it was the right decision. Trusted by many. Definitely recommend.

Feefo rating : 5
28/05/2025
Good choice

Good customer service

Feefo rating : 5
28/05/2025
If you want simple and affordable, this is it!

Quick, simple, no nonsense, fair and a good rate

Feefo rating : 5
28/05/2025
Excellent service!

Very smooth transaction. Easy to understand and informative screen. Quick decision too!

Feefo rating : 5
28/05/2025
Recommended

Simple and straightforward. Easy to apply online, decision was instant and funds were in my bank very quickly. Would not hesitate to recommend.

Feefo rating : 5
28/05/2025
Very quick and easy to use service
Feefo rating : 5
28/05/2025
Excellent company easy to deal with
Feefo rating : 5
28/05/2025
Great service

Great service, easy application and quick decision

Feefo rating : 5
28/05/2025
Ease of use and quick decisions and payments
Feefo rating : 5
28/05/2025
Great service

Friendly service with great interest rates. Would recommend anyone to take advantage of a good service.

Feefo rating : 5
28/05/2025
Novuna 5 star service

Had three or four loans through Novuna and formerly Hitachi, always been spot on with credit checks and money transferred when they said it would be, couldn't be any easier.

Feefo rating : 5
28/05/2025
Great experience

Excellent...fast and efficient. Very simple to apply and great communication along the way...money was in my account exactly when they said it would be...a really good experience.

Feefo rating : 5