Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

See what our customers say

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Read our case studies

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.

Check out our big wins

Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

Date	Review
24/04/2025	24/04/2025 Personal loan. Excellent service fast completion. Trusted Customer
20/04/2025	20/04/2025 Excellent Service Excellent service and communication. Quick efficient decision. Trusted Customer
17/04/2025	17/04/2025 Clear and Precise Clear and precise information on finance figures. Straight forward process on application and approval decision. Money transferred within 24 hours. Very competitive business. Trusted Customer
16/04/2025	16/04/2025 Easy to Manage I’ve used Novuna on a few occasions and never had any issues. Set up an online account so I can make extra payments as and when I can. Also you can instantly see a settlement figure to settle the agreement at any time. Thanks Trusted Customer
16/04/2025	16/04/2025 Recommend Easy to use and set up. We have used Novuna a few times in the past and found them to be easy to use, easy to change dates etc and the app is helpful. Trusted Customer
16/04/2025	16/04/2025 Very organised, but the member of staff I last communicated on the phone with wasn’t friendly or helpful. She was quite abrupt. Trusted Customer
16/04/2025	16/04/2025 Efficient service Quick and easy to complete the application Trusted Customer
15/04/2025	15/04/2025 Not User Friendly APR The service iin itself was professional although you don’t get funds straight away into your account. You have to wait between 48 to 72 hours. The biggest drawback was the loan rate advertised was significantly higher than the rate offered. Consequently have to withdraw from the agreement as I was offered a much less lower rate by just over half of theirs by another provider. . Trusted Customer
15/04/2025	15/04/2025 Excellent service Applied online for a personal loan approved within minutes. Trusted Customer
15/04/2025	15/04/2025 Quick Decision with easy application Excellent service, really easy to do application and got a quick decision. Would highly recommend. Trusted Customer
15/04/2025	15/04/2025 Trustworthy Good customer service and I got good APR rate Trusted Customer
14/04/2025	14/04/2025 Good service Very quick decision , & money transferred quickly Trusted Customer
14/04/2025	14/04/2025 Loan application. Very quick and easy. It only took a few minutes and got a reply straight away. Trusted Customer
14/04/2025	14/04/2025 Service brilliant Great service Trusted Customer
12/04/2025	12/04/2025 Personal Loan Very smooth, quick and one of the most competitive rates. Got the money within 2 days. Trusted Customer
12/04/2025	12/04/2025 Very fast with no trouble The service was amazing. I like the fact you have an option to send bank statements. I don't like the thought of consents online as I don't feel it very safe. Really good experience and was sorted in hours. Trusted Customer
11/04/2025	11/04/2025 This is my second time Novuna help me out Very quick response Trusted Customer
11/04/2025	11/04/2025 Excellent service paid into my bank account really quickly, and a good interest rate. Trusted Customer
11/04/2025	11/04/2025 quick easy with a fast decision. I have used Novuna on and off over the the last 20 years for a variety of short and medium length loans - they have always provided me with a quick and fast decision and funds have always been in my account within 2 working days at most. The app is easy and simple to use always knowing where you are with any load and I especially like to option of seeing what your resettlement amount should i wish to settle early. Trusted Customer
11/04/2025	11/04/2025 Very easy to use and money paid in quickly. Have used before for a loan and really good. Trusted Customer
11/04/2025	11/04/2025 Outstanding Very easy to work with. Very quick decision. Customer service very helpful Trusted Customer
11/04/2025	11/04/2025 Fast reliable service Amazing service, always quick and easy, been dealing with this company for a long time would highly recommend. Trusted Customer
11/04/2025	11/04/2025 Easy to apply, great company Easy to apply great customer service Trusted Customer
11/04/2025	11/04/2025 Very Good Service Very easy to apply. Approval decision was very quick. Overall very good experience. Trusted Customer
11/04/2025	11/04/2025 Easy, professional and friendly service Easy, excellent service very friendly staff. Definitely use them again if needed. Trusted Customer
10/04/2025	10/04/2025 Hassle Free Hassle free. Trusted Customer
10/04/2025	10/04/2025 Very easy Nice quick do easy to set up Trusted Customer
10/04/2025	10/04/2025 Loan Great personal service and friendly and elenlent apr Trusted Customer
09/04/2025	09/04/2025 Consolidation loan Second time I have used these and always made a big saving on interest and very quick decisions the money was in the bank in 2 days and alway a pleasure with the help from them Trusted Customer
09/04/2025	09/04/2025 Quick And easy to apply, great rate Trusted Customer
09/04/2025	09/04/2025 Good company to deal with Easy to apply. Fast decision Trusted Customer
08/04/2025	08/04/2025 Novuna - Thank you and Highly Recommended What an amazing Team, and Novuna Personal Finance as a company itself. I am so thankful for each member that I have been in contact with. I am not the first time applying for my personal loan with Novuna - and I can only say, its the only one and the best company I am going to. Easy process and an instant answer. Thank you and I am very strongly recommending to everyone who considers taking a personal loan. Trusted Customer
08/04/2025	08/04/2025 Easy application Everything so easy to do and self explanatory Trusted Customer
08/04/2025	08/04/2025 It was made easy all the details were clear and I new what I was getting. Trusted Customer
07/04/2025	07/04/2025 Great company Great customer service very helpful and efficient service highly recommend! Trusted Customer
07/04/2025	07/04/2025 Highly recommend this company I have had a few personal loans with Novuna and everything went smoothly no problems at all I would highly recommend this company cash was put into my bank account quickly. Trusted Customer
07/04/2025	07/04/2025 Great service Very good service good staff dealt with my enquiry quickly and all sorted out in a couple of days Trusted Customer
07/04/2025	07/04/2025 Excellent and easy Excellent and easy process online first soft search on credit and if approved then go ahead Thanks Trusted Customer
07/04/2025	07/04/2025 Excellent service Very easy to apply, quick service and great rates. Would highly recommend Novuna. Trusted Customer
07/04/2025	07/04/2025 Awesome Awesome. I surely found it helpful. Trusted Customer
06/04/2025	06/04/2025 Fast and prompt decision and hassle free funds were in my account within 24 hours .....great service Trusted Customer
06/04/2025	06/04/2025 Great service!! Quick, clear communication and a great app to suit. Trusted Customer
06/04/2025	06/04/2025 Easy to deal with Quick and hassle free Trusted Customer
05/04/2025	05/04/2025 Best finanacial lender Novuna has always been easy to approach and never disappointed me. Trusted Customer
05/04/2025	05/04/2025 First class website! Excellent website, simple and easy to navigate and no life history needed!! Range of repayment options with all the information at the touch of a button. Trusted Customer
05/04/2025	05/04/2025 Right place for quick loan Great and past Trusted Customer
04/04/2025	04/04/2025 Excellent service, easy to sort out and deal with. The app is perfect to keep track of everything and even offers the option to make early repayments etc. Trusted Customer
04/04/2025	04/04/2025 Quick and easy, but there is a catch with rate of interest Quick and easy, downside was given quote at one rate but until you apply and are accepted you don't know what rate you're going to get but by that time credit search has already been done. Trusted Customer
04/04/2025	04/04/2025 Simply the best A good professional service Trusted Customer
04/04/2025	04/04/2025 Good company Good service, and the Apr is good as I've been shopping around and this was the best deal out there ,keep up good work Trusted Customer
04/04/2025	04/04/2025 Excellent Excellent service and very quick response. Simple application process. Highly recommend Trusted Customer
03/04/2025	03/04/2025 Personal loan All good easy online forms a quick decision 👍 Trusted Customer
03/04/2025	03/04/2025 Excellent It’s amazing service Trusted Customer
03/04/2025	03/04/2025 Very quick and efficient Trusted Customer
03/04/2025	03/04/2025 Excellent service so far Fast decision and money arrived in good time Trusted Customer
03/04/2025	03/04/2025 Great service and very professional Very professional and easy to use Trusted Customer
03/04/2025	03/04/2025 Fast and professional 👌 Once I excepted the Loan I had the money in my account the next day! Very professional company' l and would recommend them to my friend! Trusted Customer
03/04/2025	03/04/2025 Great product The person was very polite and knowledgeable about which product I needed. Trusted Customer
03/04/2025	03/04/2025 Very easy to use Very easy to use Good allround Trusted Customer
02/04/2025	02/04/2025 Novuna the People to Trust The application was very easy to complete. I was kept well informed throughout the process. Pass experience proves they can be trusted Trusted Customer
02/04/2025	02/04/2025 Getting out of debt without destroying your credit rating Very pleased with my result Affordable payments means i now have money to save at the same time as paying off my debt. Fast decision based on your credit rating. Very fast payment. Easy transaction. Trusted Customer
02/04/2025	02/04/2025 Worth a look - definitely Responsive with a good app. Trusted Customer
02/04/2025	02/04/2025 Loan Hi I would like to say I had great experience in getting my loan the only thing is it did take little longer for the money to be transferred but apart from that everything was great. Trusted Customer
02/04/2025	02/04/2025 Fast and hassle free service. Trusted Customer
01/04/2025	01/04/2025 Good service I like the way that I was given two options, either take out a new loan or add to my current loan. Trusted Customer
01/04/2025	01/04/2025 Easy to deal with This is the 2nd loan I have had with Hitachi/Novuna, they will always be my first choice. Easy to apply and quick processing. Very easy to use and professional Trusted Customer
01/04/2025	01/04/2025 Quick response. Very good service definitely I'll recommend. Trusted Customer
01/04/2025	01/04/2025 Perfect Brilliant and perfect thank you. Trusted Customer
01/04/2025	01/04/2025 Excellent service Very easy to deal with and just make things very simple. Would 100% recommend Trusted Customer
01/04/2025	01/04/2025 Good, fast and quick Quick, fast and easy application process Trusted Customer
01/04/2025	01/04/2025 excellent service the app is very easy to use and borrow money. the money is in your account after 3-5 days. I am very pleased with the company Novuna. Trusted Customer
01/04/2025	01/04/2025 Great service Easy and clear from start to finish Trusted Customer
31/03/2025	31/03/2025 Quick and easy Very quick and professional service. Trusted Customer
31/03/2025	31/03/2025 Simple and easy. Top quality. Trusted Customer
31/03/2025	31/03/2025 Very good service montrose Very easy and straight forward online application. Very speedy response Trusted Customer
31/03/2025	31/03/2025 New application Very easy & approved without any fuss! Trusted Customer
31/03/2025	31/03/2025 Fast and easy to use Very quick service and simple to follow all online instructions 👍 Trusted Customer
31/03/2025	31/03/2025 Quick and easy Quick and easy to get a loan for a car would use them again Trusted Customer
31/03/2025	31/03/2025 Great Experience Easy to apply and quick response. Novuna kept me updated with emails. Received money in a couple of days very hapoy Trusted Customer
31/03/2025	31/03/2025 Application Excellent response easy to manage application quick feedback Trusted Customer
30/03/2025	30/03/2025 Super efficient Third time using Novuna Personal Finance They were super efficient, fast to respond and I can’t fault the service provided Trusted Customer
30/03/2025	30/03/2025 Very satisfied Very straight forward Trusted Customer
30/03/2025	30/03/2025 Fair and fast The first time I have Novuna finance is when I replace my old boiler. Then I tried to borrow from my bank but since I put a lot of our expenses in my name though my wife and I share all expenses, then the bank warn me that I might not able to pay my loan so rejecting my loan. But anyway I just tried this novuna finance again before I go back to my bank. The process was more straight forward and rate was very good which is 7.8 percent. Then I had been informed after just 24 hrs that my loan was accepted and receive the money after 2 days. Trusted Customer
30/03/2025	30/03/2025 Easy to apply with a quick response to whether you have been accepted. Trusted Customer
30/03/2025	30/03/2025 New application for the one Easy application and quick response Trusted Customer

Hear from real customers

Real-time reviews

Customer success stories

Industry awards

Customer case studies

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Our industry awards

Real-time reviews

Personal loan.

Excellent Service

Clear and Precise

Easy to Manage

Recommend

Very organised, but the member of staff I last communicated on the phone with wasn’t friendly or helpful. She was quite abrupt.

Efficient service

Not User Friendly APR

Excellent service

Quick Decision with easy application

Trustworthy

Good service

Loan application.

Service brilliant

Personal Loan

Very fast with no trouble

This is my second time Novuna help me out

Excellent service paid into my bank account really quickly, and a good interest rate.

quick easy with a fast decision.

Very easy to use and money paid in quickly. Have used before for a loan and really good.

Outstanding

Fast reliable service

Easy to apply, great company

Very Good Service

Easy, professional and friendly service

Hassle Free

Very easy

Loan

Consolidation loan

Quick And easy to apply, great rate

Good company to deal with

Novuna - Thank you and Highly Recommended

Easy application

It was made easy all the details were clear and I new what I was getting.

Great company

Highly recommend this company

Great service

Excellent and easy

Excellent service

Awesome

Fast and prompt decision and hassle free funds were in my account within 24 hours .....great service

Great service!!

Easy to deal with

Best finanacial lender

First class website!

Right place for quick loan

Excellent service, easy to sort out and deal with. The app is perfect to keep track of everything and even offers the option to make early repayments etc.

Quick and easy, but there is a catch with rate of interest

Simply the best

Good company

Excellent

Personal loan

Excellent

Very quick and efficient

Excellent service so far

Great service and very professional

Fast and professional 👌

Great product

Very easy to use

Novuna the People to Trust

Getting out of debt without destroying your credit rating

Worth a look - definitely

Loan

Fast and hassle free service.

Good service

Easy to deal with

Quick response. Very good service definitely I'll recommend.

Perfect

Excellent service

Good, fast and quick

excellent service

Great service