Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
06/04/2026
Excellent compay

Best finance company I have ever used, such a streamlined prompt service.

Feefo rating : 5
06/04/2026
Simple, quick and straightforward
Feefo rating : 5
05/04/2026
Fantastic

Good comunication , Quick service , Good customer services.

Feefo rating : 5
05/04/2026
Super fast service

Quick efficient, and fast service.

Feefo rating : 5
05/04/2026
On the ball

Easy very quick

Feefo rating : 5
05/04/2026
No messing

It was all very quick and efficient

Feefo rating : 5
05/04/2026
Easily accessible and straight forward finance

Fast, easy and highly impressed with all aspects of service

Feefo rating : 5
04/04/2026
Amazing customer service

Very helpful and fantastic customer service. I've been with Novuna before and have always found the company amazing. Thank you.

Feefo rating : 5
04/04/2026
Quick, easy & affordable
Feefo rating : 5
04/04/2026
Good experience

Quick and easy

Feefo rating : 5
04/04/2026
Great service

Excellent service, applied for a loan, agreed instantly and money in the bank within a couple of days.

Feefo rating : 5
04/04/2026
Wonderful

Very easy, quick and professional

Feefo rating : 5
04/04/2026
Easy transactions

Easy transactions, app instruction were clear and concise. Money paid into account within 2 working days.

Feefo rating : 5
04/04/2026
Excellent customer service

Quick response with sensible suggestions

Feefo rating : 5
03/04/2026
Exceed expectations.
Feefo rating : 5
03/04/2026
Loan for car

Went through Martin Lewis site, they were best value for what we were looking to borrow. Application was straightforward and within 5 mins we had been approved and loan was we us in 2 days

Feefo rating : 5
03/04/2026
Easy loan application

It was simple and easy to use the online application, not complicated stuff best online service I have had.

Feefo rating : 5
03/04/2026
Efficient positive and clear process . Recommend highly !

Quick and efficient process and clear with timely communication and final decision . Detail was easy to provide , information about the product was well structured and accessible .

Feefo rating : 5
03/04/2026
Application with ease

Speedy and efficient service easy application and quick response

Feefo rating : 5
03/04/2026
Easy application

Easy process .. very quick acceptance or denial of loan request. No long waiting time

Feefo rating : 5
03/04/2026
Perfect application process

Very simple and easy process application… quick response and easy completion. Can’t even think how it could be improved . Impressed

Feefo rating : 5
03/04/2026
Does what it Says on the tin

Easy straight forward application, quick response and offer. Everything explained on emails received as you don't often get. If you're needing finance give them a TRY

Feefo rating : 5
03/04/2026
No fuss or hassle

Applied for a loan, it was easy, quick. Interest good will definitely use again if I ever need them

Feefo rating : 5
03/04/2026
Superfast service

Very easy to apply and fast answer.

Feefo rating : 5
03/04/2026
Easy to apply

Very simple to apply and results in minutes

Feefo rating : 5
03/04/2026
Straightforward, quick with fantastic rates

Perfect. Straightforward and easy to access decision recieved in minutes and money in my account in a couple of days. Excellent rates offered and fantastic app. faultless service all round would definately recommend.

Feefo rating : 5
03/04/2026
Excellent Company

Excellent service with speedy process and prompt payment of funds

Feefo rating : 5
02/04/2026
Confused

I’m really confused that you were the only one who could offer me a loan

Feefo rating : 5
02/04/2026
Excellent every time very quick on decision.
Feefo rating : 5
02/04/2026
Excellent service

Prompt to the point..enqury handled immediately with positive outcome

Feefo rating : 5
02/04/2026
Fast and reliable service

The service was particularly straightforward with no hassle. The funds were paid into my account when stipulated, quickly and efficiently.

Feefo rating : 5
02/04/2026
Great customer service

I was actually able to talk to someone which is a novelty these days, who was then helpful and knowledgeable (ever rarer!)

Feefo rating : 5
02/04/2026
Excellent

I've used yourselves for the past few years and always found to be helpful and quick with an acceptance answer. Best rates.

Feefo rating : 5
01/04/2026
Great rates

Came out top on money supermarket and easy application

Feefo rating : 5
01/04/2026
So far so good, easy process.
Feefo rating : 5
01/04/2026
Top notch

Second to non

Feefo rating : 5
01/04/2026
Smooth and swift

The process was simple and swift Thank you. Waiting on my £20 voucher through money supermarket 🤭😉

Feefo rating : 4
31/03/2026
Their professionalism and politeness

The service i used is so easy and trustworthy, i won't go anywhere else i have been with Novuna Personal Finance for a few years now , The staff are so polite and professional, i would definitely recommend this company. Many thanks R Brown

Feefo rating : 5
31/03/2026
Excellent service.

I thought it was excellent, easy to apply, notified straight away with the reply, money sent in a couple of days.

Feefo rating : 5
31/03/2026
Easy to apply. Fast response. App very easy to navigate.
Feefo rating : 4
31/03/2026
Excellent service

Great service from applying and money was in my account within 2 days. Would highly recommend. Great rates too

Feefo rating : 5
31/03/2026
Personal Laon

Quick efficient, easy. Reasonable rates.

Feefo rating : 5
30/03/2026
Quick & easy loan application

Easy and quick loan application process. Funds were available within 2 days. Recommended

Feefo rating : 4
30/03/2026
Excellent and easy

Helpful friendly and quick

Feefo rating : 5
30/03/2026
Great experience

Great experience Simple forms format and and excellent services.

Feefo rating : 5
30/03/2026
Happydays

Everything went smoothly with no fuss

Feefo rating : 5
30/03/2026
Nice and simple

Very easy to use and set up

Feefo rating : 5
30/03/2026
Loan application went well

Excellent service applied for the loan application and went through smoothly thanks

Feefo rating : 5
30/03/2026
Excellent

Quick and knowledgeable response, the agents were very helpful and gave good advice

Feefo rating : 5
30/03/2026
Easy friendly loans

Efficient,easy to apply friendly staff,good app.Have 2 loans and sorted a small problem keeping in contact.Very good.

Feefo rating : 5
29/03/2026
Was brilliant service from start to finish
Feefo rating : 5
29/03/2026
Great company

I have always had loans with this company real good service

Feefo rating : 5
29/03/2026
Easy process

The whole process is simple and user friendly. I’d emailed about a question I had, responded both times with answers that actually answered by question. Rates are good as well. App is also very clear and user friendly. If only more companies were like this, customers would have a great experience.

Feefo rating : 5
29/03/2026
Excellent

Very quick and easy, Very helpful

Feefo rating : 5
29/03/2026
Great Service

Outstanding Service and easy to apply

Feefo rating : 5
29/03/2026
Can't be beaten

Fast efficient service. Friendly helpful staff and good interest rates. I have used Novuna for the last years and never had a bad experience.

Feefo rating : 5
29/03/2026
Excellent

Good, delivered on time

Feefo rating : 5
29/03/2026
Great company to deal with

Excellent service. Easy application to fill in and very quick confirmation of loan approval.

Feefo rating : 5
28/03/2026
Quick and Easy

It was quick and easy.

Feefo rating : 5
28/03/2026
Fast and efficient
Feefo rating : 5
28/03/2026
Great service

All done efficiently and with little fuss the zero was quick and easy to understand and the cash was in my account quickly

Feefo rating : 5
28/03/2026
Car loan

Excellent service, quick, smooth transaction and great interest rate, what more do you want

Feefo rating : 5
28/03/2026
Exalant a full 75

It was quick and easy to know if u was accepted they was no hanging about waiting for days to know I would certainly recommend novuna than you for the service

Feefo rating : 5
28/03/2026
Best loan company in the market

Had a few loans off novuna over the years. They haven’t let me down and I them with repayments, and the interest rates are good compared to other loan providers

Feefo rating : 5
28/03/2026
Quick process

Very helpful...quick process..

Feefo rating : 5
28/03/2026
Very easy and efficient.

Very quick and simple application process. Very quick decision. . The money arrived in my account much sooner than expected.

Feefo rating : 5
27/03/2026
Great financial provider

I’ve used Novuna personal finance before, I needed another loan for home improvements and they helped me out , quick decision and it was all sorted

Feefo rating : 5
27/03/2026
The best on the market

They swiftly moved me on board smoothly with low interest. I already recommended a friend and was also answered quickly with low interest rate.

Feefo rating : 5
27/03/2026
Easy to access

This whole experience was made so Simple from start to finish.. the loan checker is easy to access and Let’s you submit various options for loan to repayments. The application process is simple and quick to notify you of the loan and the payment hits your bank account within 2 days .. absolutely the best loan application by far

Feefo rating : 5
27/03/2026
Affordable loans

Easy to apply and quick decision great rates which means more affordable

Feefo rating : 5
27/03/2026
Less than 5 minutes to apply, paid out within 24 hours

Application took under five minutes and the approval was immediate. Clear process, no unnecessary steps, and the funds arrived within 24 hours as expected. Simple, fast, and did exactly what it said.

Feefo rating : 5
27/03/2026
Exceptionally outstanding

Amazing and exceptionally outstanding customer service

Feefo rating : 5
27/03/2026
There’s system is very straight forward to use
Feefo rating : 5
27/03/2026
Quick service very happy
Feefo rating : 5
27/03/2026
Great service

I am happy about that service quality and speed .

Feefo rating : 5
27/03/2026
Customer relations

Very helpfull and friendly. Everything was done in a proffesional and happy manor. Very polite and respectful

Feefo rating : 5
27/03/2026
Brilliant service

Quick and easy application. No paper work Money in account next day.

Feefo rating : 5
27/03/2026
Highly Recommend Novuna

Really easy to complete the application process and retrieve an outcome. The money paid into account within 24 hrs even though 48 hours was quoted.

Feefo rating : 5
27/03/2026
Quick and Efficient

Excellent

Feefo rating : 4
27/03/2026
I would recommend this service. While I was looking for credit, it came up, and the process is very easy, and I quite like them
Feefo rating : 5
27/03/2026
A little confused

Excellent service but a little confused as I already had a loan with you and wanted to top up but you declined , I applied via Credit Karma and got accepted. A little annoying but never the less fantastic service and quick funds

Feefo rating : 5
27/03/2026
Really easy process
Feefo rating : 5
27/03/2026
Quick, Efficient, and Reliable Service

Quick and reliable service. Application completed in under 5 minutes.

Feefo rating : 5
26/03/2026
GREAT SERVICE

Really easy quick decision at reasonable rates with the option to pay off sooner

Feefo rating : 5
26/03/2026
Clear instructions and very informative

Novuna finance had clear instructions and questions to follow, the answer was quickly received, we’ve had finance from Novuna before and we’re pleased we could be accepted again

Feefo rating : 5
26/03/2026
Excellent service

Easy forms to complete Instant feedback on application Money in the bank in 2 days Good competitive rates

Feefo rating : 5
26/03/2026
Quick, easy and straightforward

I thought that the process from start to finish was excellent, very straightforward and easy to follow, it took about 20mins to complete and the money was in my account within 2 days.

Feefo rating : 5
26/03/2026
The lady I spoke to was absolutely amazing Thank you for being so kind
Feefo rating : 5
26/03/2026
Excellent customer service
Feefo rating : 5
24/03/2026
Helped me buy the car of my dreams, thankyou!
Feefo rating : 5
24/03/2026
All good!

The service is straightforward to use whether that be day or night. Online accounts are easy to use and give information clearly and concisely.

Feefo rating : 5
24/03/2026
Helpful

Was very helpful and very straightforward to apply

Feefo rating : 5