Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
04/12/2025
Recommended.

Excellent service. Easy, efficient and effective.

Feefo rating : 5
04/12/2025
Excellent service

Excellent service the application process was very quick and my loan was in my account within 48 hours.

Feefo rating : 5
04/12/2025
so easy to use the app to apply for a loan plus once approved very easy to adjust timescale to see how much more or less you will be paying
Feefo rating : 5
04/12/2025
Straight forward

Straight forward. Simple

Feefo rating : 5
04/12/2025
Fast and Efficient service

quick and efficient

Feefo rating : 5
04/12/2025
Great company

Easy to use on line. Quick response. Very quick release of money. Thank you.

Feefo rating : 5
04/12/2025
Very straightforward service without any hassles. Would highly recommend Novuna Personal Finance Service.
Feefo rating : 5
04/12/2025
Outstanding Service - my second time using Novuna

A seamless service with incredible efficiency and as I have used Novuna before the process was so speedy. I would highly recommend Novuna to all and have in fact to many friends and some family members. Bravo Novuna - keep doing what you are doing.

Feefo rating : 5
03/12/2025
Loan rate.

Good service and quick to set up. The only thing that disappointed me was the point more checks were made whereby the initial loan rate went much higher. I nearly didn’t go through with the loan. I decided the rate offered only works for me if I pay loan off early which I will.

Feefo rating : 4
03/12/2025
100% recommend

Excellent, professional company. Easy to look at loan amount required, repayment and affordability. Quick, decision making and funds available within 24 hours. Would definitely recommend.

Feefo rating : 5
03/12/2025
Efficient
Feefo rating : 5
01/12/2025
Quick and easy

Quick application and decision and funds available within 24 hours 👌

Feefo rating : 5
01/12/2025
brilliant service

customer service was excellent quick service with no problem. as always.

Feefo rating : 5
01/12/2025
Best service

Novuna is excellent finance provider. Always quick and easy. The advisor was second to none. She made me feel welcome and comfortable. Big clap for her.

Feefo rating : 5
01/12/2025
Excellent Service

Very helpful and quick with the application and very prompt with transferring money to my account. Good rates offered as well.

Feefo rating : 5
30/11/2025
No hassle

Super fast, no hassle would definitely recomend

Feefo rating : 5
30/11/2025
Five star

Extremely simple process from start to finish.

Feefo rating : 5
30/11/2025
Easy and clear process

Clear and easy site to use. Quick decision. Opportunity to change term of loan if needed.

Feefo rating : 5
30/11/2025
Quick, no hassle, easy.

Already a customer of theirs and could see i was able to get a lower rate to refinance the older loan in place, almost halved the %APR. You have to have an excellent credit score to get the best rates as any lender works the same. The process was quick and the money was in the next working day. Adding the new loan to my existing profile was easy using the add agreement tab. Easy to manage in the app.

Feefo rating : 5
29/11/2025
I have taken the loan but the rates are a lot higher so I'm having to pay back back a lot more. I was expecting a better rate.
Feefo rating : 2
29/11/2025
Would completely recommend

Very easy to apply and quick response time and good interest rates

Feefo rating : 5
29/11/2025
Loans

Excellent company to work with up front. Easy process.

Feefo rating : 5
29/11/2025
Personal Loan

The application process is quick and easy to complete. With an answer in less than a minute.

Feefo rating : 5
28/11/2025
Would highly recommend

Excellent set up. Easy to use online. Great keeping you up to date for all information .

Feefo rating : 5
28/11/2025
Easy process and quick decision.

Very efficient. Easy application process and quick decision.

Feefo rating : 5
28/11/2025
Simple and easy to use finance company.

Good service, easy to follow application. Decision given quickly. Interest rates are competitive and when approved money was made available quickly.

Feefo rating : 4
28/11/2025
10/10!!

Excellent and super quick service from yourselves! Very simple application too!

Feefo rating : 5
28/11/2025
Straightforward, but Interest could be lower
Feefo rating : 4
27/11/2025
Always helps great service
Feefo rating : 5
27/11/2025
5 star highly rated

The process for a new loan was very quick and the money was in my account the next day. I have been a customer for 8 years and always use Novuna for any borrowing, totally recommend they amazing service and communication

Feefo rating : 5
25/11/2025
Good
Feefo rating : 4
25/11/2025
Fabulous

Fast, Easy and Clear Great Rate and just so easy online Money arrived as promised on time with zero fuss

Feefo rating : 5
25/11/2025
Great service and after service

I’ve used you in the past it’s quick and hassle free

Feefo rating : 5
24/11/2025
It’s one of the quickest one

Good service Faster

Feefo rating : 5
24/11/2025
I've had 2 loans never had a problem it's like anything if you pay on time

Very easy to deal with promt at sending your money

Feefo rating : 5
24/11/2025
Easy to use, quick to pay out and great app too
Feefo rating : 5
23/11/2025
60 sec loan

Have a good history with them, took 1 minute to fill out and get accepted, money in account within 48 hours , cant beat that

Feefo rating : 5
22/11/2025
Fantastic, hassle free and speedy service

Brilliant service from start to finish. Simple and very, very fast - cannot recommend highly enough!

Feefo rating : 5
22/11/2025
Excellent

Great service

Feefo rating : 5
22/11/2025
Good rates

Quick, easy to use, competitive rates and used before

Feefo rating : 5
22/11/2025
Best online platform

It's an excellent and easy online platform to get loan and also manage loan

Feefo rating : 5
21/11/2025
Easy and quick

Very quick to get a descision and recieved the funds within the time specified. Very easy to deal with.

Feefo rating : 5
21/11/2025
Quick, straightforward process

Everything was very straightforward and easy to understand and the whole process is very quick

Feefo rating : 5
21/11/2025
Approved instantly

Wonderful! Got an instant approval. No fuss,no hassle.

Feefo rating : 5
21/11/2025
Home improvement

Easy to use and prompt with the payment into the bank would use again

Feefo rating : 5
21/11/2025
Good

It was good.

Feefo rating : 5
21/11/2025
Very easy and straight foreard
Feefo rating : 5
20/11/2025
Simple and concise

Simple and concise Sorted in minutes Plus great customer service Thank you

Feefo rating : 5
20/11/2025
Good

Very easy to sort out over the phone. Good rates. And no early repayment charges.

Feefo rating : 5
20/11/2025
Applied with confidents. My Experience was great.

The service that I have received was great no pressure no stress. I would recommend anyone to this services.

Feefo rating : 4
20/11/2025
Excellent service

Easy to follow instructions, smooth application, processing, approval and release of loan. Hassle free, efficient service from start to finish.

Feefo rating : 5
20/11/2025
Excellent company always great service and offers compared to others
Feefo rating : 5
19/11/2025
Brilliant

Very easy to navigate, they let you know everything in advance really easy to apply would highly recommend

Feefo rating : 5
19/11/2025
Great company
Feefo rating : 5
19/11/2025
Brilliant service!!!
Feefo rating : 5
18/11/2025
Great company

Great fast service. Decision immediately, money transferred in 1 day

Feefo rating : 5
18/11/2025
The service I received

The service i received was outstanding very easy to sort out and within two days the funds was in my account

Feefo rating : 5
18/11/2025
Good aevice

Good fast service

Feefo rating : 5
18/11/2025
Very quick and efficient
Feefo rating : 5
18/11/2025
Excellent

Effective, quick and easy to apply. Once they accept you the money comes quickly.

Feefo rating : 5
18/11/2025
Very efficient process

Quite an efficient process with NOVUNA, am happy with the service.

Feefo rating : 5
18/11/2025
Not good this time

Used them a few times and were brilliant but this time was a bad experience and paid them the loan straight back as they weren’t very helpful so went elsewhere

Feefo rating : 1
18/11/2025
Would recommend.

It was swift and easy to arrange.

Feefo rating : 5
17/11/2025
GOOD JOB

Does what it says on the tin, straight to the point no 12pages of questions to answer all in all ( as Will Smith would say GOOD JOB)only trouble is with these feedbacks is it takes to long

Feefo rating : 5
17/11/2025
Hassle free

A hassle free and speedy service provided by Novuna

Feefo rating : 5
17/11/2025
0 to £7500 in 2 days !

Easy to apply easy arrange and money in my bank in 2 days from start to finish. What’s not to like

Feefo rating : 5
17/11/2025
Excellent
Feefo rating : 5
17/11/2025
Great to deal with perfect service
Feefo rating : 5
17/11/2025
Quick and easy
Feefo rating : 5
16/11/2025
Very good and very helpful
Feefo rating : 5
16/11/2025
Fast and simple to apply

Very quick and easy to apply. Would highly recommend!!

Feefo rating : 5
16/11/2025
Would recommend

Great all round service

Feefo rating : 5
15/11/2025
Recommend

Excellent Financial services!

Feefo rating : 5
15/11/2025
Comfortable,easy way to obtain a loan

Great place to get a loan and brilliant rates.

Feefo rating : 5
15/11/2025
Straight Forward Finance

I have used Novuna/Capital in the past and found everything to be quick and straight forward.

Feefo rating : 5
15/11/2025
Im verry happy with your service. First step filling the forms. I found supper easy to fill all the forms.. then after aproval answer come in secconds. In few hours money where in my account.. quick response, precise, efficient. Easy to manage the account. Tnx Novuna.
Feefo rating : 5
14/11/2025
Loan

Very good service. But didn’t like last minute change of interest rate. I had to go along with because I needed the money in this costly world.

Feefo rating : 5
14/11/2025
Excellent highly recomended

When i fill up the form its easy to understand and not difficult to answer all the question

Feefo rating : 5
14/11/2025
Believe, most user friendly application process

Very easy, user friendly online process to apply and didn’t experience any unnecessary administrative calls and the loan was approved promptly. Thank you very much.

Feefo rating : 5
14/11/2025
Loan

Simple to navigate, very quick decision, promo payment

Feefo rating : 5
14/11/2025
Great Service

Applied and accepted very fast, Registered for an account for the App. All set up quickly, communication was great, and funds were received within the time advised.

Feefo rating : 5
14/11/2025
Easy peasy

Very straightforward. One small issue was resolved in one quick phone call

Feefo rating : 4
14/11/2025
A loan made easy.

Novuna offered a very low rate and when I applied I was accepted within 5 minutes everything was straight forward easy to understand .The funds where in my account within 48 hours. I already use the app so I attached account to the app so I can monitor so easy. Would definitely recommend novuna to anyone

Feefo rating : 5
14/11/2025
Brilliant

Very good Very efficient

Feefo rating : 5
14/11/2025
Excellent service

Excellent service very quick response and very informative throughout

Feefo rating : 5
14/11/2025
Good morning please this company they are doing good because any time I am asking about the money they try to help me
Feefo rating : 5
14/11/2025
Efficient and Quick

Recently paid of an existing loan for a car but have bought a bungalow that needs work... Really quick and easy .. less than 24 hrs from application to money being in my account

Feefo rating : 5
14/11/2025
Lone

Got aspted in a few hours of request a lone

Feefo rating : 5