Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
03/10/2026
Excellent Service

First class service, application was simple and straightforward.

Feefo rating : 5
03/10/2026
Novuna are the best !

Great service and highly recommended for short and long term loans ! Easy to apply and quick to respond without any fuss. Thank you 🙂

Feefo rating : 5
02/10/2026
Great service

So straight forward dealt with in minutes. I was really impressed.

Feefo rating : 5
02/10/2026
PROMPT SERVICE

Timely.

Feefo rating : 4
02/10/2026
5* service

Great service straight forward and easy

Feefo rating : 5
02/10/2026
Quick,efficient, professional, money in my account within 48 hrs,cannot fault the service.
Feefo rating : 5
02/10/2026
Excellent

Seemless from start to finish

Feefo rating : 5
02/10/2026
Simple and easy to use

Simple and easy to use, with practical portal

Feefo rating : 5
02/10/2026
New loan

Very easy to use fast and efficient pay out

Feefo rating : 5
02/10/2026
M

Very good and easy to do

Feefo rating : 5
02/10/2026
Quick and easy

So quick and easy to arrange my loan

Feefo rating : 5
02/10/2026
Excellent service, quick decision and money received quickly too
Feefo rating : 5
02/10/2026
q

Quick and easy

Feefo rating : 5
02/10/2026
Easy to use and trusted
Feefo rating : 5
01/10/2026
a very confidential and fast service everything explained well before agreements, very competitive rates,
Feefo rating : 5
01/10/2026
Helpful

Easy and understandable with low rates to help the most needy

Feefo rating : 5
01/10/2026
Great company

Very easy to apply and results back very quickly

Feefo rating : 5
01/10/2026
Brilliant service

Very quick but thorough process, very happy with the outcome and rate received. Have used this company before and will definitely use again, thank you.

Feefo rating : 5
30/09/2026
Excellent

Very good, easy to arrange, clear instructions

Feefo rating : 5
29/09/2026
Reliable

Reliable and effective

Feefo rating : 5
29/09/2026
Excellent easy application

Easy to apply and straight forward response

Feefo rating : 5
29/09/2026
Excellent Service

I received an excellent service from Novuna Finance, it was efficient, positively thorough and quick. The funds became available soon after the contract was signed.

Feefo rating : 5
29/09/2026
Excellent

Quick easy, apr as advertised hassle free well done

Feefo rating : 5
29/09/2026
Easy and great company

Absolute phenomenal company to work with been using years and would highly reccomend

Feefo rating : 5
29/09/2026
Excellent

Excellent , straightforward and easy to understand.

Feefo rating : 5
29/09/2026
Exceptional Service Through Clear, Prompt Communication

The service was excellent from start to finish. Everything was handled quickly and smoothly, with clear communication throughout. The payment was made promptly, the direct debit was set up without any issues, and all the relevant details were emailed to me straight away. I was particularly impressed by the responsiveness and professional customer service, as you are often left wondering what the next steps are when communication is unclear. In this case, I was kept informed at every stage, which made the whole process reassuring and stress-free.

Feefo rating : 5
28/09/2026
Customer friendly service

Easy, quick and transparent service

Feefo rating : 5
28/09/2026
Fast service

Quick decision and fast payment

Feefo rating : 5
28/09/2026
Happy Customer

An easy process fast and efficient. In my account within 24 hours. Full transparency all through the process. Happy Customer 😁

Feefo rating : 5
28/09/2026
No fuss, no hassle

Applying for the personal Finance was straightforward and very quick to receive.

Feefo rating : 5
28/09/2026
Great Service

Just brilliant efficient service. Hassle free and very simple to work with. Every step was fully explained.

Feefo rating : 5
28/09/2026
Great service

Straightforward application with quick answer

Feefo rating : 5
28/09/2026
Thank you very much
Feefo rating : 5
28/09/2026
Good company

Ease of application never rushed or pressured just a nice smooth transaction.knowledgeable staff who kept you informed on every step of the process

Feefo rating : 5
28/09/2026
Very good from start to finish.

Took out a loan which was processed very well. Decided the next day not to proceed with the loan. Not ready to take on another loan. Again that was handled very well. Altogether very pleased.

Feefo rating : 5
28/09/2026
Excellent company

Quick and easy as it said

Feefo rating : 5
28/09/2026
What is the very good private finance?

It is really amazing, very nice, thank you very much

Feefo rating : 5
27/09/2026
Highly recommended

The whole process was very easy from start to finish with a very quick decision on my application

Feefo rating : 5
27/09/2026
Such a good company with quick decision to reassure customer

Quick efficient service

Feefo rating : 5
27/09/2026
Fast and efficient

Efficient and simple process to receive a loan 👍

Feefo rating : 5
27/09/2026
Easy to access

Easy application and quick service Loan in my account in a couple of days

Feefo rating : 5
27/09/2026
Happy Customer

Great service, easy to follow instructions and set up, money transfer pretty quick. 10/10

Feefo rating : 5
26/09/2026
I recommend novuna if you are loan that doesn't give you stress

Getting loan from novuna was so easy fast in making decision agreement 🤝

Feefo rating : 5
26/09/2026
Great rates low Apr

Great rates low APR Very happy

Feefo rating : 5
26/09/2026
Very good rate easy to apply and very fast service
Feefo rating : 5
25/09/2026
Awesome

Quick and easy and everything was explained simply to me

Feefo rating : 5
25/09/2026
A personal loan that ticks all the right boxes!.

From the moment of application through to acceptance and payment into your chosen account, I cannot fault Novuna Personal Finance for their service and efficiency. It's now the 3rd time I have used the personal loan service and once again they've helped me out and enabled me to make repayments at a rate that suits my monthly finances. I highly recommend this company to anyone else looking for a personal loan with highly competitive interest rates that provides a fast payment into your chosen account. A very happy customer 👍☺️ who is happy to award 5 stars ⭐⭐⭐⭐⭐

Feefo rating : 5
25/09/2026
Loan forchome improvements

The service was really good it was easy and painless to get my loan sorted and the funds were in my bank account in a timely manner. I will be telling friends and family to use this service if needed.

Feefo rating : 5
25/09/2026
Good service Very easy system
Feefo rating : 5
25/09/2026
Brilliant service, absolutely no nonsense
Feefo rating : 5
25/09/2026
Great

Easy to apply and quick decision

Feefo rating : 5
25/09/2026
Just fast , efficient and easy ! Keep up the good work ! 👌👌
Feefo rating : 5
25/09/2026
Easy and simple to use

Easy to Use and understand. Great service as usual

Feefo rating : 5
25/09/2026
So easy,

Absolutely no problem, one of the most simple applications ever, not intrusive in any way,

Feefo rating : 5
25/09/2026
Excellent service

It was easy to apply and the decision was very quick. I will definitely recommend my friends and family. ⭐️⭐️⭐️⭐️⭐️

Feefo rating : 5
25/09/2026
Easy & quick to apply
Feefo rating : 5
25/09/2026
Always helpful
Feefo rating : 5
25/09/2026
Finance as it should be

Fantastic service from start to finish. I was just about to take out a loan with another supplier. But they made everything so difficult, so I applied to Novuna and had the money in my account within 24 hours. 👏👏👏

Feefo rating : 5
25/09/2026
Excellent first class recommend
Feefo rating : 5
25/09/2026
Perfect
Feefo rating : 5
25/09/2026
Amazing service, speed and quality

Amazing service, speed and quality. Started and got approval in seconds, the cash arrived the next day.

Feefo rating : 5
24/09/2026
Easy, quick and simple application, response in seconds. Transfer delivered almost instantly. Great service 👍
Feefo rating : 5
24/09/2026
Excellent service

Quick decision and payment

Feefo rating : 5
24/09/2026
so easy to use
Feefo rating : 5
24/09/2026
Good and fast
Feefo rating : 5
24/09/2026
Easy loans

Fast and efficient process and money in my bank within in 48 hrs

Feefo rating : 5
24/09/2026
Excellent service

As always excellent service when using you for a loan. Even after my initial loan application timed out on the e sign page your advisor was on hand to reassign documents to sign

Feefo rating : 5
24/09/2026
Professional company and quick service

The service was amazing and the quick turnaround in funds. Allowed me to pay off an existing loan and make saving as well.

Feefo rating : 5
23/09/2026
simple process

Trouble-free such a simple process, very intuitive

Feefo rating : 5
23/09/2026
Perfect for my always
Feefo rating : 5
23/09/2026
Extremely happy with service.

Very quick and efficient.

Feefo rating : 5
23/09/2026
Personal loan

Quick and easy to apply

Feefo rating : 5
22/09/2026
Best Loan

I have borrowed from Novuna before, the whole process was very quick and simple and don't see any reason to go anywhere else, I'm not even convinced that they were the cheapest but in my opinion, are the best and any fraction of a percentage difference isn't worth worrying about.

Feefo rating : 5
22/09/2026
Loan

Quick, efficient, straightforward and no hidden t&c's

Feefo rating : 5
22/09/2026
The service i received was very good & the decision was very quick
Feefo rating : 5
22/09/2026
Excellence

Very swift, simple to use and trustworthy

Feefo rating : 5
22/09/2026
Easy to apply hassle free

No hassle easy to apply no issues at all money in account the next day 👍

Feefo rating : 5
22/09/2026
Great service

Hassle free very easy to deal with

Feefo rating : 5
21/09/2026
Great Loan Information

Services was all round very good. Information we were given was great and help us to take out loan for our Car. Thanks

Feefo rating : 5
21/09/2026
Excellent service

It was very simple and straight forward application

Feefo rating : 5
21/09/2026
straightforward application process and Quick decision
Feefo rating : 5
21/09/2026
Straight forward process

Process is straight forward without any complications

Feefo rating : 5
21/09/2026
Excellent service

Quick efficient service Organised all I needed promptly

Feefo rating : 5
21/09/2026
Great service from Novuna

Efficient and painlesss process, great communication and very rapid decision which I appreciated, thank you.

Feefo rating : 5
21/09/2026
Great

Fast and easy transaction. Simple form. Great service

Feefo rating : 5
21/09/2026
Prompt decision
Feefo rating : 4
21/09/2026
Excellent

I am very happy with your service and I will use it again and recommend to friends.

Feefo rating : 5
21/09/2026
Excellent

It was a straight forward process and very quick to finalise.

Feefo rating : 5
21/09/2026
Quick and easy

Very easy process

Feefo rating : 5