Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
11/02/2026
Instant decision excellent interest rate

Excellent. Speedy decision following a short application process. Decision given quickly with money in my account the next day.

Feefo rating : 5
11/02/2026
Hassle free service

They offer a hassle free, efficient & clear service. I would definitely recommend thrm.

Feefo rating : 5
11/02/2026
Quick service. Using second time. Happy to recommend.
Feefo rating : 5
10/02/2026
Quick and easy service
Feefo rating : 5
10/02/2026
Highly recommend

Easy to apply online. Quick decision and paid into bank within couple of days. Happy with my experience. Highly recommend.

Feefo rating : 5
10/02/2026
Very helpfull

Very quick with their decision’s and very easy to get on with would highly recommend

Feefo rating : 5
10/02/2026
Excellent service 100%

Excellent service so easy & hassle free would highly recommend to anyone 100%.

Feefo rating : 5
10/02/2026
Easy process.

Easy straightforward transaction

Feefo rating : 5
10/02/2026
Easy application form , quick and efficient service .
Feefo rating : 5
10/02/2026
Very quick and simple
Feefo rating : 5
10/02/2026
excellent

excellent service. very quick. Great company

Feefo rating : 5
10/02/2026
Personal loan

Very quick response pleasure to deal with

Feefo rating : 5
10/02/2026
Simple Process and Friendly Staff

Easy straightforward form and easy to fill out. Delightful customer service.

Feefo rating : 5
10/02/2026
75

The service you get is excellent and very quick to tell you when you apply if you get excepted

Feefo rating : 5
10/02/2026
Super smooth customer journey

The online application and approval was very smooth. Then then loan was received with 2 days.

Feefo rating : 5
10/02/2026
Excellent Service

Easy to apply and decision almost immediate. Simple steps to set up and sign agreement. Money in the account within one working day

Feefo rating : 5
10/02/2026
Easy and quick response

The service was good and quick reaponse. Highly recommended.

Feefo rating : 5
09/02/2026
Excellent service. Quick response. App easy to use
Feefo rating : 5
09/02/2026
Excellent. So quickly sorted and funds in my account within 48 hours
Feefo rating : 5
09/02/2026
Professional Service

Very professional and speedy decision, money was in my account within two days of applying. Love that there is an app, making easy to manage my account.

Feefo rating : 5
09/02/2026
Best loan service I've come across

Easy process and fab interest rate

Feefo rating : 5
09/02/2026
From the benning to the end is user's friendly.

excellent service

Feefo rating : 5
09/02/2026
Very efficient
Feefo rating : 5
09/02/2026
Excellent financial support

Excellent service. Excellent loan rate. Highly recommended as first port of call for financial support.

Feefo rating : 5
09/02/2026
Excellent Service

Extremely happy with the swift and reliable service.

Feefo rating : 4
09/02/2026
Fantastic company

It’s perfect, sevice, competitive rate and ease of applying. Better than banks.

Feefo rating : 5
09/02/2026
excellent

Best ever finance company

Feefo rating : 5
08/02/2026
Great rates and easy to apply

Great service and easy way to apply. Good rates and communications. High recommended.

Feefo rating : 5
08/02/2026
Fast

Fast and brilliant

Feefo rating : 5
08/02/2026
Quick and easy

Very helpful, polite staff sorted any issues I had very quickly. Easy to apply and with a very quick reply to say yes or no, can't fault anything at all. Many thanks

Feefo rating : 5
08/02/2026
Easy as others and most competitive rate compared around the market

Easy as others and most competitive rate compared around the market, I have been travelling with novuna since I started my first one in 6 years ago - easy to manage the agreement

Feefo rating : 5
08/02/2026
Easy

So quick and easy to do, everything is straight forward no tricky questions all done in 5 minutes.

Feefo rating : 5
07/02/2026
Excellent

Straightforward efficient service with prompt payment. Highly recommend.

Feefo rating : 5
07/02/2026
Great company

Good interest rate easy to use and navigate

Feefo rating : 5
07/02/2026
Nice and straight forward to deal with
Feefo rating : 5
07/02/2026
Great Service

The process from start to finish was easy and clear. Docentation arrived quickly, it was easy to understand what to do thanks to clear instructions and the outcome was sorted very quickly.

Feefo rating : 5
07/02/2026
Sumply

It was so straight forward and simple to apply.

Feefo rating : 5
07/02/2026
Great staff

From start to end it was very easy to Do and staff were very helpful and professional

Feefo rating : 5
07/02/2026
Quick and efficient

Really quick efficient service

Feefo rating : 5
07/02/2026
Very quick and easy service

Quick and easy online application and the money was in my account within the 48 hours as advised

Feefo rating : 5
07/02/2026
Excellent

No stress and straight forward service

Feefo rating : 5
06/02/2026
Excellent company with great interest rates

Really great rates for my personal loan and I received funds after around 48 hours, but was accepted almost immediately. I can definitely recommend Novuna!

Feefo rating : 5
06/02/2026
Wonderful service

Straight to the point and no waste of time

Feefo rating : 5
06/02/2026
Quick decision and smooth transaction . Absolutely brilliant service
Feefo rating : 5
06/02/2026
Fear of computers. Don't worry help is a call away

For my computer skills the process was difficult. Once you get through on the phone the advisors were very helpful.

Feefo rating : 5
06/02/2026
Simple process

Very straightforward application with a rapid response. Money was transferred the next day.

Feefo rating : 5
06/02/2026
Good customer support

Very good service and good results for your needs for loans.

Feefo rating : 5
06/02/2026
So pleased I got in touch with you

Excellent response.offer received in minutes,great company

Feefo rating : 5
06/02/2026
Brilliant

Great service easy transaction would highly recommend

Feefo rating : 5
06/02/2026
Clear expectations

Very straightforward to use with clear expectations set from the go. I knew exactly what I would get and got exactly that

Feefo rating : 5
06/02/2026
Efficiency

Very easy process, friendly people.

Feefo rating : 5
06/02/2026
Great

Just great

Feefo rating : 5
06/02/2026
Speedy

We’re quickly and efficiently sorted my loan

Feefo rating : 5
06/02/2026
kaz

it was quick and easy to follow

Feefo rating : 5
06/02/2026
Excellent, professional service.

Excellent, professional approach with the application. The process from start to finish was efficient and completed very quickly.

Feefo rating : 5
06/02/2026
Great

Quick and easy to apply for a loan. That's the most important part to me.

Feefo rating : 5
06/02/2026
Great company who deliver what they say they will

Everything from start to finish went smoother than I ever thought it would.

Feefo rating : 5
06/02/2026
Great Service

Quick and straightforward, the app is clear and easy to use

Feefo rating : 5
06/02/2026
Best site ever, quick response

Easy website, great communication and got money nice and quick, all round good job

Feefo rating : 5
06/02/2026
Don't go anywhere else

Excellent Quick decision and lower interest rate

Feefo rating : 5
06/02/2026
Helpful and efficient

Helpful, easy and supportive

Feefo rating : 5
06/02/2026
Fast and efficient

Fast and efficient service, approving my loan quickly and providing the funds within 48 hours. Could not have wished for more.

Feefo rating : 5
06/02/2026
Seemless

Absolutely seamless application and approval process.

Feefo rating : 5
06/02/2026
Competitive

Great competitive rates you can adjust the amount of time you want the loan to suit your needs and it shows the amount payable and installments clearly.

Feefo rating : 5
06/02/2026
First class service

First class service quick and straight to the point of telling yes or no if you have been approved and transfering money into your account. Thank you

Feefo rating : 5
06/02/2026
All is good

Was straightforward. From the word go. Had a pause at one time. Contacted help and was talked through the final signing. Loan arrived next day.

Feefo rating : 5
06/02/2026
Amazing

Very quick and easy highly recommended

Feefo rating : 5
06/02/2026
Excellent

Have used novana for loans on a few occasions Excellent service Hassle free Thankyou

Feefo rating : 5
06/02/2026
So good I’ve used them twice

This is the second time I’ve used their service and I can’t recommend them enough. Easy to use service and great support on the end of the phone if needed

Feefo rating : 5
06/02/2026
Good service

Great easy straightforward service

Feefo rating : 5
06/02/2026
Easy, quick, efficient

Easy, quick, efficient and adding new account to app was simple.

Feefo rating : 5
06/02/2026
Best place for a loan

Great App and great customer service

Feefo rating : 5
06/02/2026
Quick check of credit eligibility, as well simple application steps accessible to everyone.
Feefo rating : 5
06/02/2026
Great online loan process

A great simple application process with clear documentation and regular follow up messages to keep me updated throughout.

Feefo rating : 5
06/02/2026
Simple and straightforward

Excellent

Feefo rating : 5
06/02/2026
This is my third time used this service it is very good

It’s quick and very reliable service I have used this service in the last few years I’m very happy the service.

Feefo rating : 5
06/02/2026
First class company to deal with

Excellent service and communication

Feefo rating : 5
06/02/2026
Worth a few minutes viewing

simple easy and did what it said on the tin

Feefo rating : 4
06/02/2026
Easy loan process

Make it easy to take a loan

Feefo rating : 5
05/02/2026
competitive rate

very quick and fast service as well as valuable

Feefo rating : 5
05/02/2026
Great service

Great service instant decision fast payment

Feefo rating : 5
05/02/2026
Fast and efficient
Feefo rating : 5
05/02/2026
Excellent setvice

firms easy to complete, excellent fast service, easy to deal with, and payment made very quickly. Account registration straight forwards and easy to navigate

Feefo rating : 5
05/02/2026
Recommended

Quick results.good rate.

Feefo rating : 5
05/02/2026
Great Company

So easy to apply for a loan and really quick to transfer money to your account

Feefo rating : 5
05/02/2026
Good
Feefo rating : 5