Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
03/08/2026
Easy usage and understanding

Very easy to use and understand and a very quick response. Very happy with the service provided and not the first time I’ve used it.

Feefo rating : 5
03/08/2026
Good Loan Company

Decent interest rate and easy to apply and smooth transaction . From start to finish .

Feefo rating : 5
02/08/2026
Perfect

The application process was straightforward

Feefo rating : 5
02/08/2026
Fast result

Quick and easy. Money in account the next working day

Feefo rating : 5
02/08/2026
Easy to Arrange

The whole process was easy and straightforward. No neec for any phone calls, it all just went very smoothly. Thanks

Feefo rating : 5
01/08/2026
Super easy

they’re always super easy and super quick to set up.. highly recommend for car loans etc..

Feefo rating : 5
01/08/2026
Fast and hassle free service
Feefo rating : 5
01/08/2026
Brilliant service very quick and very fair and APR brilliant
Feefo rating : 4
01/08/2026
Recommend

Money in account within a couple of days. Affordable monthly repayments.

Feefo rating : 5
01/08/2026
Excellent service

Easy to navigate. No stress at all. Decision made quickly

Feefo rating : 5
01/08/2026
Very Good Company up to now

Seem Good Up to now lets hope the Customer Service is Better than the other Finacial place

Feefo rating : 4
01/08/2026
Wouldn’t choose any other loan company

I've taken out several loans with this company over the years and have never had any issues. The application process is always straightforward, and the money is usually in my bank account within 24 hours. The service has been reliable every time, and I'd definitely recommend them to anyone looking for a quick and hassle-free loan.

Feefo rating : 5
01/08/2026
Brilliant service

Absolutely brilliant, straightforward application and easy to access process

Feefo rating : 5
31/07/2026
Excellent service from Novuna

Have used Novuna on several occasions and can’t fault the service provided.

Feefo rating : 5
31/07/2026
My go to for finance

Super quick and easy, plus always has the best rates. Highly recommend.

Feefo rating : 5
31/07/2026
Straight forward process

Very easy and straight forward to deal with, the money was in my account within 24 hours! Would strongly recommend!!

Feefo rating : 5
31/07/2026
Clear instructions to fill in the questionnaire Very quick and easy!
Feefo rating : 5
31/07/2026
first class, speedy and efficient
Feefo rating : 5
31/07/2026
75

Loan

Feefo rating : 5
31/07/2026
Quick and simple

Simple yo fill form in, quick answer after completing form, quick payout.

Feefo rating : 5
31/07/2026
Fast turnaround, good service

Very fast turnaround. Did everything they said they were going to do and put the money in my account in 2 working days. Good communication.

Feefo rating : 5
31/07/2026
Excellent Performance

Excellent service, prompt communication

Feefo rating : 5
31/07/2026
Very fast no fuss

Very clear and precise with every contact

Feefo rating : 4
31/07/2026
Very quick
Feefo rating : 5
31/07/2026
Very good

Very easy and quick to transfers the funds. Very clear for the term and conditions

Feefo rating : 5
31/07/2026
Great service

Quick and easy to navigate

Feefo rating : 5
31/07/2026
Excellent

Excellent service

Feefo rating : 5
31/07/2026
Great service

Easy and straightforward.

Feefo rating : 5
31/07/2026
A positive experience

Easy form to fill out that doesn't feel like an interrogation of your life style! The decision was quick and monies were deposited within 2 days which was earlier then expected.

Feefo rating : 5
31/07/2026
Excellent Choice Finance

Easy to use . Quick decision with no hassle. Highly recommend

Feefo rating : 5
30/07/2026
Very competitive rates clear details

Very straight forward easy to follow quick service from start to finish when completing application.

Feefo rating : 5
29/07/2026
Responsive

Responsive to needs and simple to set up.

Feefo rating : 5
29/07/2026
Great service fast and simple Best I ever had with getting a loan
Feefo rating : 5
29/07/2026
Brilliant service

Brilliant service as always,always help full in difficult times.

Feefo rating : 5
29/07/2026
Fast when feeder

Fast when needed

Feefo rating : 5
29/07/2026
Easy to apply for and quick decision. Great rates. Service was fantastic and funds available within 2 days.
Feefo rating : 5
29/07/2026
Great To Deal Eith

Extremely easy and professional to deal with. The decision was made very quickly to agree the loan

Feefo rating : 5
28/07/2026
Loan

Helpfull and quick

Feefo rating : 5
28/07/2026
10 out of 10 Service

Speedy service with no fuss

Feefo rating : 5
28/07/2026
Fast service always
Feefo rating : 5
28/07/2026
Easy to use with a fast result

Really quick and easy to use with a fast result 👌 none complicated forms.

Feefo rating : 5
28/07/2026
Simple, straightforward process

Really easy and straightforward process.

Feefo rating : 5
28/07/2026
Great service

Straight forward application, great offers and very quick with decision. Very helpful for me, and the second time I have had a loan with Novuna Personal Finance. Also the app where you can view everything, change payment date, the ability to make extra payments and keep an eye on everything.

Feefo rating : 5
28/07/2026
Simple and quick

No fuss loans excellent service

Feefo rating : 5
28/07/2026
Good
Feefo rating : 4
28/07/2026
Brilliant turnaround

Brilliant, really quick process I would definitely recommend them.

Feefo rating : 5
28/07/2026
The service was excellent
Feefo rating : 5
27/07/2026
Incredibly fast review and payment

super fast

Feefo rating : 5
27/07/2026
Fast, efficient

Fast, efficient service.

Feefo rating : 5
27/07/2026
Hassle-free

I had a really positive experience with Novuna. The whole loan application process was quick, straightforward, and completed entirely online, which was exactly what I was looking for. I didn’t have to speak to anyone, making the process convenient and hassle-free. My application was successful, and everything was handled efficiently. I’d definitely recommend Novuna to anyone looking for an easy and seamless loan application process.

Feefo rating : 5
27/07/2026
Excellent service

Quick decision on my application and money in my account within 2 days

Feefo rating : 5
27/07/2026
Loan application

I've used you in the past and I'm a returning customer.

Feefo rating : 5
26/07/2026
Just great!

Great, fast professional service. My second time using them and the financial services are perfect.

Feefo rating : 5
26/07/2026
Everything is very simple Would 100%recommend
Feefo rating : 5
26/07/2026
quick and easy loans

really easy and quick to get loan and the app is really easy to look and monitor how things are looking.

Feefo rating : 5
26/07/2026
Very excellent

The service is quick and acceptable good over all

Feefo rating : 5
26/07/2026
Excellent
Feefo rating : 5
26/07/2026
quick efficient service

So easy to do business with .. very efficient service .. quick and no hassle

Feefo rating : 5
26/07/2026
Highly recommended

Service I received was very efficient, process was easy, and completion was fast. Highly recommended

Feefo rating : 5
26/07/2026
Would recommend

Extremely quick and easy. Good communications. Great interest rate for affordable repayments

Feefo rating : 5
25/07/2026
Easy,quick

So quick and easy to arrange

Feefo rating : 5
24/07/2026
Very easy to use

Very easy to setup, and great communications and very quick service. Highly recommended

Feefo rating : 5
24/07/2026
Fast efficient fair

Quick & easy process from start to finish Application is straightforward & a competitive interest rate that is fair

Feefo rating : 5
24/07/2026
Very quick decision ,easy to apply
Feefo rating : 5
24/07/2026
Efficient

Easy application and very quick turnaround. Communication was very good.

Feefo rating : 5
24/07/2026
Very good service
Feefo rating : 5
24/07/2026
Perfect,and quick.
Feefo rating : 5
24/07/2026
Instant decision
Feefo rating : 5
24/07/2026
Great service! Low interest.

Quick and easy and by far the best interest rate offered by any company. Money was in the bank account after a 1 working day and I now have one manageable payment per month rather than different credit cards etc.

Feefo rating : 5
24/07/2026
Hassle free

Uncomplicated, and speedy outcome.

Feefo rating : 5
24/07/2026
Very quick service and professional 👌
Feefo rating : 5
24/07/2026
Easiest and friendliest

So easy to do! Applied, got approved but needed to ask few questions before I signed. Got straight through with ease, everything explained and money was in bank 24 hours later. They award loyalty too so if you've been with them before and used sane bank details its a tick in the box to get approval

Feefo rating : 5
24/07/2026
Great service

Great service, easy to apply. Bery good tate.

Feefo rating : 5
23/07/2026
Financial help when you need it!

Very easy to apply and in terms anyone can understand. Very quick and easy to apply and competitive rates. This is my third time using Novuna. Would highly recommend.

Feefo rating : 5
23/07/2026
Excellent service

Speedy professional service

Feefo rating : 5
23/07/2026
Easy loan

Easy to apply and sorted out quickly

Feefo rating : 5
23/07/2026
Superior service from novuna

Having dealt with Novuna a number of times now Service is exceptional So easy to deal with Quick response

Feefo rating : 5
23/07/2026
Very quick and easy process

Thank you Novuna. The staff was very helpful and the whole process was quick and easy. Other lenders turned me down even though I've got a very good credit score. So I was starting to think I wouldn't get a personal loan but thanks to Novuna I hot one do thank you

Feefo rating : 5
23/07/2026
Very happy with the service, interest rate and speed.

Very good, quick, and clear

Feefo rating : 5
23/07/2026
Excellent service with Novuna

The website is so easy to follow and navigate to what you are looking for. Everything is so well explained and laid out in simple easy to understand language. The entire process only takes a few minutes to complete and you are kept informed throughout. I would highly recommend Novuna and not my first time using their services.

Feefo rating : 5
23/07/2026
Great experience

Quick and easy to use

Feefo rating : 5
23/07/2026
Novuna finance very easy to apply

Fantastic, the application process is very simple and straightforward with details of acceptance straight away.

Feefo rating : 5
23/07/2026
Fast and efficient

Very fast and straightforward process

Feefo rating : 5
23/07/2026
Quick and fuss-free exeperience

Quick and fuss free.

Feefo rating : 4
23/07/2026
Great company to deal with

Great website, very easy process & loan amount quickly paid to account. Ongoing access to loan details very easy through the app. Thoroughly recommended.

Feefo rating : 5