Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
27/01/2026
Super quick response, low rates and easy to use online portal.

Quick and easy, no hassle and good rates

Feefo rating : 5
27/01/2026
Great lender

Easy to use. Swift decision and great options available throughout the fixed term. App is great too

Feefo rating : 5
27/01/2026
Excellent easy service

Faultless service.

Feefo rating : 5
26/01/2026
Quick and Easy to apply, quick decision.

Very quick and easy to apply. Brilliant rates.

Feefo rating : 5
26/01/2026
Very happy customer

They are very accommodating. Easy to use the app. It was simple to arrange a loan to consolidate other finances. Customer service is very important and very helpful to me. I have used Novuna many times. There decision is instantly when applying for a loan and the money is in your account in a couple of days. I have always found there rates are very reasonable compared to others. I'm very happy to recommend them.

Feefo rating : 5
25/01/2026
Quick and simple.

Excellent service, quick and easy. Would recommend.

Feefo rating : 5
25/01/2026
I’ve used this company in the past. Highly recommend the decision is quick & money in account the next day
Feefo rating : 5
25/01/2026
Recommend to anyone

Fast and efficient

Feefo rating : 5
25/01/2026
Excellent service, quick and easy to apply

Easy to apply and very good rates

Feefo rating : 5
25/01/2026
Great transaction

Very good Really quick destination and getting the money out to me. So far seamless transactions.

Feefo rating : 5
25/01/2026
Quick and easy process

Quick and efficient and informed every step of the way. Only wait 2 days for funds too.

Feefo rating : 5
25/01/2026
Streamlined process from start to finish

Streamlined from start to finish, I like the new verification process, and the statements regarding not being forced to take monies out, sending it abroad to someone you’ve never met etc, as there are so many scams now, the emails etc were the right amount for the process too.

Feefo rating : 5
25/01/2026
Speedy service

It was very quick & I had my load the next day

Feefo rating : 5
25/01/2026
Excellent

A quick and easy process.

Feefo rating : 5
24/01/2026
Amazing

Great start to finish very easy application and speedy funds given with great rates

Feefo rating : 5
24/01/2026
Hassle free application process

Great service highly recommend

Feefo rating : 5
24/01/2026
Always First Class Service
Feefo rating : 5
23/01/2026
Good Job!

Fast and efficient! Excellent process from start to finsh - really easy

Feefo rating : 5
23/01/2026
Excellent

Always excellent from start to finish !!

Feefo rating : 5
23/01/2026
Fast, effecient online service

Easy online application, fast acceptance and clear payment / interest structure

Feefo rating : 5
23/01/2026
Great deal

Simply brilliant

Feefo rating : 5
23/01/2026
Great service

Simple and easy process to get finance, thank you hassle free

Feefo rating : 5
23/01/2026
Easy to apply and quick

Really good and quick response

Feefo rating : 5
23/01/2026
Cash in a flash

It was a very easy and simple process to use, I had a decision in seconds, I would highly recommend

Feefo rating : 5
23/01/2026
Quick and fair decision
Feefo rating : 5
23/01/2026
Loan Application

Had an existing loan with Novuna and taken another for consolidation of debt. Managed to consolidate 10 lines of credit in order to get one manageable payment and also closed down a smaller Novuna loan at a much higher rate. Rate received was 8.9% which was excellent considering the average interest rate on my credit cards was 24.9%. Thank you Novuna

Feefo rating : 5
23/01/2026
so quick!

so easy

Feefo rating : 5
22/01/2026
Very efficient

Ultra efficient, quick decisions and sorted in no time. Very happy.

Feefo rating : 5
22/01/2026
Excellent

1. Easy to use app 2. Loan gets approved straight away. 3. No issues experiance so far.

Feefo rating : 5
22/01/2026
Precise and quick decision

Quick. Precise. Fair. Good rates of interest.

Feefo rating : 5
22/01/2026
Can’t pay early

The approval process is fine, the app is Ok, however not being able to pay it earlier than the term or pay against principal when you can is a big no no from me.

Feefo rating : 1
22/01/2026
Great service

Easy application and prompt response. Very good interest rates too

Feefo rating : 5
21/01/2026
Bardzo sprawna obsloga,wszystko sprawnie i bez problemow
Feefo rating : 5
21/01/2026
Great and reliable service

Fast, sufficient and reliable

Feefo rating : 5
21/01/2026
I had a great experience with Novuna my application was easy until I lost signal before I had e signed for my loan but I rang Novuna and the staff were very friendly and helpful and got me sorted.
Feefo rating : 5
20/01/2026
Excellent servuie Thanks

The service was great and highly recomended. Deciaion was tumely. Great Sevice

Feefo rating : 5
20/01/2026
Probably the best loan company you could use

Website is very well laid out and very easy to understand Everything is explained so even a dinosaur like me can understand what is being asked of you.

Feefo rating : 5
20/01/2026
Easy and quick

Excellent

Feefo rating : 5
19/01/2026
Smooth Process from Start to Finish

Had a fantastic experience with Novuna Personal Finance. The application process was incredibly straightforward and entirely hassle-free. From start to finish, everything was handled efficiently. Highly recommend for anyone looking for a seamless borrowing experience.

Feefo rating : 5
19/01/2026
Every step is simple, easy, quick, intuitive, will be using again

Very simple and easy to apply, great tools for decision making, great overall finance solutions, overall highly recommended, will definately be using again

Feefo rating : 5
19/01/2026
Very straight forward application for the loan, if I need a loan in the future I'll definitely use novuna again.
Feefo rating : 5
18/01/2026
Top Marks

Very quick decision and prompt payment.Easy to use portal.

Feefo rating : 4
18/01/2026
Very well organised, everything transparent.
Feefo rating : 5
18/01/2026
Excellent

I highly recommend

Feefo rating : 5
18/01/2026
Great customer service
Feefo rating : 5
17/01/2026
Thanks for helping me.

Thank you! It was quick and easy process. It's 4 stars brcause one/two day wait time for money to arrive. Otherwise 5 stars guys!

Feefo rating : 4
17/01/2026
Excellent rates

Accepted finance offer and received money in account next day. Very good rates and excellent service

Feefo rating : 5
17/01/2026
Taken payment to early

Not good I changed my date of payment from the 15 th to the 25th for my repayment to come out but you still took it on the 15th

Feefo rating : 3
17/01/2026
Very professional and quick

Very professional from customer service to getting your loan ,the service was second to none

Feefo rating : 5
17/01/2026
Excellent service, no queries or issues. Funds deposited into bank within 24 hours
Feefo rating : 5
17/01/2026
Outstanding

Outstanding, highly recommended, really easy to use and apply.

Feefo rating : 5
16/01/2026
Very good

Was very helpful and very easy to do.

Feefo rating : 5
16/01/2026
Easy way to get a loan 😊

The whole process was easy and smooth .

Feefo rating : 5
16/01/2026
Great efficient service

Very efficient service. Everything explained clearly & completed effectively. Professional, friendly administration providing all the advice & information required. Thank you!

Feefo rating : 5
16/01/2026
The right amount

Was looking fir a certain amount was quoted a good figure that i could afford said yes and money in account in a few day

Feefo rating : 5
16/01/2026
Quick service

Service simple and quick

Feefo rating : 5
16/01/2026
Good news ?

Very easy process can't recommend enough.

Feefo rating : 5
16/01/2026
Excellent Customer Service

Excellent overall, only one issue was link to final sign off e-signature wouldn’t work, possible IT issues. I’ve used NOVUNA a number of times, the ease of everything from initial credit checks to sign off and funds paid is quick and easy.

Feefo rating : 5
16/01/2026
Personal loans

Very efficient. Good communication

Feefo rating : 5
16/01/2026
Very happy

Easy to use web site for application quick decision about loan application money in bank nice and quick easy to make over payments so you can repay loan quicker

Feefo rating : 5
16/01/2026
Seamless loan approval

Pretty seamless to be honest , approval of loan for car balloon payment was almost instantaneous and the funds flowed in a couple of days . Am assuming this due to my good credit rating .

Feefo rating : 5
16/01/2026
Brilliant

Fantastic

Feefo rating : 5
16/01/2026
excellent except for rate eventually offered.

It was quick and easy to apply. I was a little disappointed that the interest rate that was initially used in the headline was more than double offered to us however its still cheaper than what we would have to pay. The money was in our account the next day.

Feefo rating : 4
15/01/2026
Quick decision

It is very easy to apply for Novuna loan online and decision is always taken on time

Feefo rating : 5
15/01/2026
Highly recommend

Very competitive loan APR Clean and quick application Email notifications where a bit late absolut of date ie documents where already signed and submitted but email notifications to do it came after. Overall excellent

Feefo rating : 5
15/01/2026
Simple

Best rates, so simple, wouldn't look elsewhere, my go to.

Feefo rating : 5
15/01/2026
The best for loans

It was easy and so fast from start to finish. Top company for loans

Feefo rating : 5
14/01/2026
Clear and prompt service, and I can always count on you.

27 Understandable and fast service, and I can always rely on you. Clear and prompt service, and I can always count on you.

Feefo rating : 5
14/01/2026
Good efficient service

Efficient service, rates not bad. Well informed.

Feefo rating : 5
14/01/2026
Excellent

Have used before good rates and quick decisions

Feefo rating : 5
13/01/2026
Quick and easy. Excellent rates

Quick and easy application for a loan

Feefo rating : 5
13/01/2026
Brilliant service quick decision

This is the third time i have used Novuna they have been brilliant every time would highly recommend

Feefo rating : 5
13/01/2026
75

It’s a good idea to keep helping people

Feefo rating : 5
13/01/2026
excellent, would definitely recommend

really easy application process and quick payment

Feefo rating : 5
13/01/2026
Quick easy to follow application process

Good interface on Websute

Feefo rating : 4
13/01/2026
Trusted

Quick and easy. Fair rates

Feefo rating : 5
13/01/2026
Effortless to complete

Very easy and fast

Feefo rating : 5
13/01/2026
fast and efficient, amazing rate

great serive, very quick

Feefo rating : 5
13/01/2026
Excellent

I thought the service was excellent i have used novuna a few times now and never had a problem

Feefo rating : 5
12/01/2026
Swift and Smooth

Really easy to apply for a loan with a quick response and if accepted everything happens swiftly and smoothly. Really good customer service too.

Feefo rating : 5
12/01/2026
Great service

Very easy website to use with loads of information and a quick decision on loan application, highly recommend.

Feefo rating : 5
12/01/2026
Very good
Feefo rating : 5