Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
19/12/2025
Fast and fair

Fast, efficient, and fair. Fair loan terms were also offered with clear communication about the contract and how it works.

Feefo rating : 5
19/12/2025
Nice and easy application process

Quick and easy application advice by email how to register and acess my account i have dealt with them before with no issues so highly recommended by me.

Feefo rating : 5
19/12/2025
Quick money

Very easy to deal with. Money in bank within hours of acceptance. Very good customer service, any problems are easily sorted.

Feefo rating : 5
19/12/2025
Highly recommended

Easy website to navigate Decision made quickly Money arrived the following day Transparent throughout

Feefo rating : 5
19/12/2025
Terrific

Incredibly easy, straightforward, fast and seamless service. Highly recommended

Feefo rating : 5
19/12/2025
Overall a positive experience.

Very pleased with the speed of processing my application and how promptly the funds were forwarded to me. Disappointed with the increased cost of repayment (from the preliminary figure quoted to the finally advised number POST completion of my application). Despite that, I was obviously still prepared to proceed but feel that your transparency could / should be improved.

Feefo rating : 4
19/12/2025
Good allround service

Loan application easy and simple, quick disicion making and 2 day money transfer. Happy so fare with rate given and experience for these reasons I would recommend.

Feefo rating : 5
18/12/2025
Best Loan company

easy application process and online visibility. Prompt reply and documentation. Never had such an efficient reply re loans . well done

Feefo rating : 5
18/12/2025
Will rrecomend to my friends

Their interests rates is very reasonable before applying the loan, some lenders interest rates was very high and also it didn't take long for me to receive the loan.

Feefo rating : 4
17/12/2025
Hydro magic

Very good but the higher interest rate than was advertised was disappointing and with that in mind I have returned the funds as the construction of the wall street battle station is now complete.

Feefo rating : 5
16/12/2025
Great device

Great service very easy and straight forward

Feefo rating : 5
16/12/2025
Great

It was a smooth process

Feefo rating : 5
16/12/2025
Great service

Very quick and easy.

Feefo rating : 5
16/12/2025
Simple and clear

Easy and transparent, gave me the rate as advertised (unlike some others)

Feefo rating : 4
16/12/2025
great service

simple and intuitive

Feefo rating : 5
16/12/2025
Really quick no hassle at all
Feefo rating : 5
16/12/2025
Excellent for forward purchases

I have used Novuna for a few loans now, the flexibility is good, occasionally I use them to purchase something early when I know money will be with me in a few months. I never borrow beyond means I would always be in a position to payback in an emergency so can't comment on how they are when you are in difficulties. Rates are good so would think they lend to safer bets.

Feefo rating : 5
15/12/2025
Excellent service

Efficient trustworthy consideration to the older person applying for a loan

Feefo rating : 5
15/12/2025
Excellent service with very prompt decision

Service was excellent. Decision was made very promptly and funds in my account within 24 hours I would definitely recommend

Feefo rating : 5
15/12/2025
Friendly team, fast and excellent service

Very friendly and helpful team, and it is one of the best 🌟. Definitely recommend. Easy process, and the payment was on time

Feefo rating : 5
15/12/2025
Easy to apply

So easy to apply, I have had loans before with Novuna and will in the future.

Feefo rating : 5
14/12/2025
Clear helpful and fast
Feefo rating : 4
14/12/2025
Good dealing with advisor.

Good talking to advisor and getting the money through, and best suited plan for paying back the loan. Advisor knew what she talked about and sounded confident. The process and credit check were done with such proficiency.

Feefo rating : 5
14/12/2025
Very efficient

Very efficient, way better than my bank of 40 years!

Feefo rating : 5
14/12/2025
Fast Track

The service was professional and the screening was conducted within a reasonable timeframe

Feefo rating : 5
14/12/2025
Excellent
Feefo rating : 5
14/12/2025
Highly recommended

Highly recommend, I have dealt with a few finance companies over the years and to be honest novuna personal finance Comes well top , this is the second time I have used them , it is a simple application and no hassle process, 5 stars all round

Feefo rating : 5
14/12/2025
I like Novuna and would recommend to family and friends

I was given a second loan even tho I could not add to my previous loan. This was very considerate of novuna

Feefo rating : 5
13/12/2025
Very easy application process relaxed
Feefo rating : 5
13/12/2025
Always there when I need you

Always use Novuna for those sticky times when I need extra cash for jobs doing

Feefo rating : 5
13/12/2025
Quick and very easy

Easy to use website and quick decision

Feefo rating : 5
13/12/2025
Fantastic brilliant company ,had loans before from them ,superb

Absolutely brilliant ,application easy to fill in on line ,and decition was so quick.And funds was in the bank within the stated time they gave.

Feefo rating : 5
12/12/2025
Happy

Excellent website and great APR I have used them for a few years now.

Feefo rating : 5
12/12/2025
Would highly recommend

fast, efficient and great rates

Feefo rating : 5
12/12/2025
Efficient and competitive, quickly available assistance

Easy process I needed assistance and had someone on the phone quickly Funds received in time for the right car (car loan finance) Also the rate happened to be good as well One the slightly minus side: some information can come up as partially invalid on the templated contract (e.g. time at new address defaulting to 0) and this is what disrupted me a bit, but the assistance helped.

Feefo rating : 5
12/12/2025
Review

Easy to use quick decisions.

Feefo rating : 5
12/12/2025
Great interest rates

Great service. Very straightforward and quick. Decision made very quickly. Great rates, very happy with service received. Would recommend

Feefo rating : 5
12/12/2025
Great rate and great service

Novuna has always made it easy to manage my loans via the app. The customer service is great, the application process is easy and straight forward and they offered me a verry good rate

Feefo rating : 5
12/12/2025
Excellent

This is how modern financial services should work, excellent.

Feefo rating : 5
12/12/2025
Personal Loan

Quick decision, great rate and fund received within 2 days

Feefo rating : 5
12/12/2025
Fast help

Quick decision fast delivery. Very impressed

Feefo rating : 5
12/12/2025
Easy to apply for

A quick decision and easy bo problem service

Feefo rating : 5
12/12/2025
Great service quick response.
Feefo rating : 5
12/12/2025
Reliable, smooth and customer focused service

Clear information on the loan offer with a fair / competitive APR rate. Easy to use service for application process. Swift response on the decision and smooth transition to offer and loan agreement. Prompt payment as promised. Helpful post transaction information and support including helpful website and easy to use app to track status of loan and payment dates etc.

Feefo rating : 5
12/12/2025
If you're pre-approved via Experian, it's game on!

Fast, efficient, no nonsense.

Feefo rating : 5
12/12/2025
Great Personal Loan Company

fantastic quick and easy

Feefo rating : 5
12/12/2025
Brilliant

So easy to work with & a pleasurable experience!

Feefo rating : 5
11/12/2025
Very easy process with
Feefo rating : 5
11/12/2025
Novena”s a great company

Excellent service.

Feefo rating : 5
11/12/2025
Quick and easy to use

Very quick and very easy transaction with this company.

Feefo rating : 5
11/12/2025
Great hassle free online service

Your online service is so quick, hassle free and very competitive interest rates

Feefo rating : 5
10/12/2025
Top notch 👌 company

When there was no body else novuna came up trumps excellent company highly recommended 👌

Feefo rating : 5
19/12/2025
easy application.very quick decision.

quick and easy application.

Feefo rating : 4
09/12/2025
Excellent Service

Excellent, friendly service

Feefo rating : 5
09/12/2025
Excellent Company- The Best

Excellent company. They looked after me and gave me an instant decision. Funds were available next day. Amazing ⭐️

Feefo rating : 5
09/12/2025
Exceptionally prompt service

Was a well structured process from start to finish and a very prompt service. From being accepted for the loan to receiving the money was literally a few days and so pleased with the responsiveness.

Feefo rating : 5
09/12/2025
Fantastic

Very good customer service and I was kept informed of the process all the way through the transaction. Very easy to deal with. Keep up the fantastic work you are doing.

Feefo rating : 5
08/12/2025
Graeme happy customer

Easy to complete quick process, I have use Novuna before and have found the app to be one of the best

Feefo rating : 5
08/12/2025
Good service

Excellent

Feefo rating : 5
08/12/2025
Great rate. Processed quickly and it’s already on my account. Thank you very much.
Feefo rating : 5
08/12/2025
Consistently high service

Competitive interest rate, easy application process and fast decision. I have used Novuna before and the standard of service remains consistently high. I would definitely recommend them.

Feefo rating : 5
08/12/2025
Quick response

Very quick and reliable service

Feefo rating : 5
08/12/2025
Quick / Simple

Always been a good experience and very fast turn around

Feefo rating : 5
08/12/2025
Very good and great to deal with

Excellent company and very good service

Feefo rating : 5
08/12/2025
Rapid and straightforward

Very easy to complete and super fast delivery

Feefo rating : 5
07/12/2025
Great Service

It was very easy to deal with you. Very quick decision and money paid quickly.

Feefo rating : 5
07/12/2025
Fast and efficient!

Fast and easy process, great service. Money was in my account within 24hrs and ok rates when compared to some.

Feefo rating : 5
07/12/2025
5 star

Very quick decisions and faultless service

Feefo rating : 5
07/12/2025
Very professional service

A swift and professional service albeit with no human interaction. Personally, I prefer to talk to people so as to fully understand and to question the things that I may not understand. That said, the entire process, was clean, professional and fast. I knew the response to my application almost instantly, and within 2 days my old loan was finalised as cleared and my new top up loan was fully in service. A very pleasant experience

Feefo rating : 5
06/12/2025
Prompt decision , great srrvice

Fantastic service .. great rates and prompt decision.. funds in bank the next day .. would highly recommend

Feefo rating : 5
06/12/2025
Highly recommend

Good interest rates, speedy decision and service.

Feefo rating : 5
06/12/2025
Simplicity itself…..

Process was absolutely simple. Speed of application, decision and payout, all excellent.

Feefo rating : 5
06/12/2025
Fantastic. Quick decision. Easy to fill the form. solves your problem in 48 hrs.
Feefo rating : 5
06/12/2025
Five star service

Easy straightforward to apply straightforward fast, great app also to monitor.

Feefo rating : 5
06/12/2025
Personal loan

Excellent rates and quick decision on application

Feefo rating : 5
06/12/2025
Loan application

It was very quick and all done on line it took only a few minutes to complete and the money was in my bank next day.

Feefo rating : 5
06/12/2025
Straight forward and quick

Just simple and quick

Feefo rating : 5
06/12/2025
If you're looking for a loan, you've found it

Straightforward. You can pick your numbers, get your authorisation, and you're done. They offer one of the best rates in the market avoid brokers as you will pay a premium in interest and fees.

Feefo rating : 5
06/12/2025
Efficientcand Professional Company

Very efficient and quick response was given by Novuna. Well done!

Feefo rating : 5
05/12/2025
5 star loans.

This is the second time I have used Novuna's personal loan service and I have found them to be extremely competitive and very helpful in every aspect. On this occasion, I looked at several options before deciding on an affordable top up loan to help me out. i would therefore gladly recommend them to others looking for similar products with a reputable company who deserve the 5 stars I've awarded them.

Feefo rating : 5
05/12/2025
Approval and Acceptance

My application had to go through the approval process before I was approved and accepted for the personal loan. I understand that Novuna Finance had to carry out their checks due to the amount I applied for. The time it took to process and approve the application, was acceptable to me because the nature of the process.

Feefo rating : 5
05/12/2025
My help line when I need

Simple and straight forward form to apply loan. And quick response to application

Feefo rating : 5
05/12/2025
Fantastic finance

Clear website instant decision clear communications

Feefo rating : 5
05/12/2025
Novuna Finance

Fast and efficient Thank you

Feefo rating : 5
05/12/2025
Ist choice for loans has to be Novuna

The service is excellent I am well impressed I always look at Novuna for my lending needs , I dont like long term debt but sadly this time Novuna didnt allow me to go for a 24 months term normally i dont have a problem. But as my application was accepted for a 36 months term its ok. But if this can be changed on the same basis , then 24 months would be better for me. Thank you so much well impressed

Feefo rating : 5
05/12/2025
Personal Loan

Amazing service. Smooth and so efficient. APR is very reasonable.

Feefo rating : 5
05/12/2025
Fantastic company

So easy to apply and decision was super quick. Money was in 2days later.

Feefo rating : 5
05/12/2025
Great company

Great company to deal with and great app for fast answers.

Feefo rating : 5