Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
20/01/2026
Excellent servuie Thanks

The service was great and highly recomended. Deciaion was tumely. Great Sevice

Feefo rating : 5
20/01/2026
Probably the best loan company you could use

Website is very well laid out and very easy to understand Everything is explained so even a dinosaur like me can understand what is being asked of you.

Feefo rating : 5
20/01/2026
Easy and quick

Excellent

Feefo rating : 5
19/01/2026
Smooth Process from Start to Finish

Had a fantastic experience with Novuna Personal Finance. The application process was incredibly straightforward and entirely hassle-free. From start to finish, everything was handled efficiently. Highly recommend for anyone looking for a seamless borrowing experience.

Feefo rating : 5
19/01/2026
Every step is simple, easy, quick, intuitive, will be using again

Very simple and easy to apply, great tools for decision making, great overall finance solutions, overall highly recommended, will definately be using again

Feefo rating : 5
19/01/2026
Very straight forward application for the loan, if I need a loan in the future I'll definitely use novuna again.
Feefo rating : 5
18/01/2026
Top Marks

Very quick decision and prompt payment.Easy to use portal.

Feefo rating : 4
18/01/2026
Very well organised, everything transparent.
Feefo rating : 5
18/01/2026
Excellent

I highly recommend

Feefo rating : 5
18/01/2026
Great customer service
Feefo rating : 5
17/01/2026
Thanks for helping me.

Thank you! It was quick and easy process. It's 4 stars brcause one/two day wait time for money to arrive. Otherwise 5 stars guys!

Feefo rating : 4
17/01/2026
Excellent rates

Accepted finance offer and received money in account next day. Very good rates and excellent service

Feefo rating : 5
17/01/2026
Taken payment to early

Not good I changed my date of payment from the 15 th to the 25th for my repayment to come out but you still took it on the 15th

Feefo rating : 3
17/01/2026
Very professional and quick

Very professional from customer service to getting your loan ,the service was second to none

Feefo rating : 5
17/01/2026
Excellent service, no queries or issues. Funds deposited into bank within 24 hours
Feefo rating : 5
17/01/2026
Outstanding

Outstanding, highly recommended, really easy to use and apply.

Feefo rating : 5
16/01/2026
Very good

Was very helpful and very easy to do.

Feefo rating : 5
16/01/2026
Easy way to get a loan 😊

The whole process was easy and smooth .

Feefo rating : 5
16/01/2026
Great efficient service

Very efficient service. Everything explained clearly & completed effectively. Professional, friendly administration providing all the advice & information required. Thank you!

Feefo rating : 5
16/01/2026
The right amount

Was looking fir a certain amount was quoted a good figure that i could afford said yes and money in account in a few day

Feefo rating : 5
16/01/2026
Quick service

Service simple and quick

Feefo rating : 5
16/01/2026
Good news ?

Very easy process can't recommend enough.

Feefo rating : 5
16/01/2026
Excellent Customer Service

Excellent overall, only one issue was link to final sign off e-signature wouldn’t work, possible IT issues. I’ve used NOVUNA a number of times, the ease of everything from initial credit checks to sign off and funds paid is quick and easy.

Feefo rating : 5
16/01/2026
Personal loans

Very efficient. Good communication

Feefo rating : 5
16/01/2026
Very happy

Easy to use web site for application quick decision about loan application money in bank nice and quick easy to make over payments so you can repay loan quicker

Feefo rating : 5
16/01/2026
Seamless loan approval

Pretty seamless to be honest , approval of loan for car balloon payment was almost instantaneous and the funds flowed in a couple of days . Am assuming this due to my good credit rating .

Feefo rating : 5
16/01/2026
Brilliant

Fantastic

Feefo rating : 5
16/01/2026
excellent except for rate eventually offered.

It was quick and easy to apply. I was a little disappointed that the interest rate that was initially used in the headline was more than double offered to us however its still cheaper than what we would have to pay. The money was in our account the next day.

Feefo rating : 4
15/01/2026
Quick decision

It is very easy to apply for Novuna loan online and decision is always taken on time

Feefo rating : 5
15/01/2026
Highly recommend

Very competitive loan APR Clean and quick application Email notifications where a bit late absolut of date ie documents where already signed and submitted but email notifications to do it came after. Overall excellent

Feefo rating : 5
15/01/2026
Simple

Best rates, so simple, wouldn't look elsewhere, my go to.

Feefo rating : 5
15/01/2026
The best for loans

It was easy and so fast from start to finish. Top company for loans

Feefo rating : 5
14/01/2026
Clear and prompt service, and I can always count on you.

27 Understandable and fast service, and I can always rely on you. Clear and prompt service, and I can always count on you.

Feefo rating : 5
14/01/2026
Good efficient service

Efficient service, rates not bad. Well informed.

Feefo rating : 5
14/01/2026
Excellent

Have used before good rates and quick decisions

Feefo rating : 5
13/01/2026
Quick and easy. Excellent rates

Quick and easy application for a loan

Feefo rating : 5
13/01/2026
Brilliant service quick decision

This is the third time i have used Novuna they have been brilliant every time would highly recommend

Feefo rating : 5
13/01/2026
75

It’s a good idea to keep helping people

Feefo rating : 5
13/01/2026
excellent, would definitely recommend

really easy application process and quick payment

Feefo rating : 5
13/01/2026
Quick easy to follow application process

Good interface on Websute

Feefo rating : 4
13/01/2026
Trusted

Quick and easy. Fair rates

Feefo rating : 5
13/01/2026
Effortless to complete

Very easy and fast

Feefo rating : 5
13/01/2026
fast and efficient, amazing rate

great serive, very quick

Feefo rating : 5
13/01/2026
Excellent

I thought the service was excellent i have used novuna a few times now and never had a problem

Feefo rating : 5
12/01/2026
Swift and Smooth

Really easy to apply for a loan with a quick response and if accepted everything happens swiftly and smoothly. Really good customer service too.

Feefo rating : 5
12/01/2026
Great service

Very easy website to use with loads of information and a quick decision on loan application, highly recommend.

Feefo rating : 5
12/01/2026
Very good
Feefo rating : 5
12/01/2026
Brilliant work

So easy to apply got accepted and easy to follow instructions and kept me informed all the way brilliant service

Feefo rating : 5
12/01/2026
Superb Service

Great service would highly recommend!

Feefo rating : 5
12/01/2026
Would borrow again

The transfer of money was done very quickly but when you use the finance calculator to see what you’re paying back it can change when you actually go through with the loan and can be more than originally quoted

Feefo rating : 4
12/01/2026
The perfect service, thank you
Feefo rating : 5
11/01/2026
Super fast, very efficient easy to use service.
Feefo rating : 5
11/01/2026
Excellent

Brilliant company

Feefo rating : 5
11/01/2026
Quick and Easy

Very simple,short process and a fast decision. Made the experience smooth and easy.

Feefo rating : 5
11/01/2026
Wish id heard of Novuna years ago

Brilliant service no messing around would deal with company again .

Feefo rating : 5
11/01/2026
Good
Feefo rating : 4
11/01/2026
Highly recommend

No hassle, money in your account within two days, perfect , would definitely recommend

Feefo rating : 5
11/01/2026
Excellenty

Excellent service

Feefo rating : 5
10/01/2026
Personal loan

Easy , quick and good rate

Feefo rating : 5
10/01/2026
Reliable when needed

I find Novuna straight forward. Love using their app too. I did use a credit search site before applying for my loan and they were offering the better interest rate and due to having used their loan facilities before I know I’m dealing with a very good company. Received the money within 2 days and everything is good to go.

Feefo rating : 5
10/01/2026
5 stars

To apply for the loan took minutes and that included an answer. The process was quick and easy.

Feefo rating : 5
10/01/2026
Brilliant

You were very quick to reply an efficient in dealing with my request thank you

Feefo rating : 5
10/01/2026
Hassle free

Hassle free. Quick and straight forward.

Feefo rating : 5
10/01/2026
Very happy

Very easy to apply and very competitive rate

Feefo rating : 5
10/01/2026
Great

Great service easy process would use again for a loan

Feefo rating : 5
10/01/2026
Ease

Easy and straight forward.

Feefo rating : 5
10/01/2026
Very efficient

Prompt service. Received money next day.

Feefo rating : 5
09/01/2026
Great offers professional people and never any issues

I have borrowed from you before and always found the service quick and efficient. I do tend to search on Meerkats website and you always come back with good offers. I have found the email offers you make even better and can only assume this is a loyalty offer for previous customers which is so good to see as most companies do not show loyalty now.

Feefo rating : 5
09/01/2026
Fast

excellent. very fast and easy

Feefo rating : 5
09/01/2026
Great

fast easy to use service and a good rate

Feefo rating : 5
09/01/2026
Easy to use and quick response.
Feefo rating : 5
09/01/2026
Simple and effective procedure to apply and prompt reply
Feefo rating : 5
09/01/2026
Excellent service

Very easy process accepted in minutes and prompt arrival of funds

Feefo rating : 5
09/01/2026
Quick and easy process

Quick and easy process, money in my account within less than 24 hours.

Feefo rating : 5
09/01/2026
Excellent service

Simple and speedy

Feefo rating : 5
08/01/2026
Amazing Company, i would not now go anywhere else for a loan to buy a car

A fantastic service and fist class app and loan application, this is the second car loan of a considerable amount and its very easy to deal with this company. Great APR and as above a fab app where you can track payments, pay more and change direct debits etc.

Feefo rating : 5
08/01/2026
Not complicated

Service was quick and easy to understand

Feefo rating : 5
08/01/2026
Easy to use app, well explained and easy to understand.
Feefo rating : 5
08/01/2026
No fuss, just straight forward finance

Easy and straight forward, no long forms to fill in, great communication from start to finish

Feefo rating : 5
08/01/2026
All Round Service.

Excellent.

Feefo rating : 5
07/01/2026
Simple and hassle-free process

Fantastic experience with Novuna Personal Finance. The application process was simple, communication was clear, and everything was handled quickly and professionally.

Feefo rating : 5
06/01/2026
Easy to understand

Easy to understand and simple

Feefo rating : 4
06/01/2026
10/10

Easy, super fast and the App is so helpful

Feefo rating : 5
06/01/2026
Very satisfied customer

I have now used this company for 3 different loans and so far have had no issues . M y only very small thing would be an update to let me know how my loans are doing but other than that no issue.

Feefo rating : 4
06/01/2026
Always a great service at a great rate.

I've been using the for quite a few years, when they were Hitachi finance. Always great, simple process and very prompt in everything they do. Also a great deal lower rate than most of the other options on the market. I will continue to use them, a great company to deal with.

Feefo rating : 5
06/01/2026
Good

Good and fast,i aplied 4 natrhom

Feefo rating : 5
06/01/2026
Great to deal with

Fast and easy to understand paperwork

Feefo rating : 5