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Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 9th April 2026

Can you send documents in braille, large print or audio?

If you need your correspondence in a different format, we're here to help.

You can get in touch by phone, email, letter or by sending us a secure message through the Novuna Personal app.

We can provide your documents in:

  • Large print (size 18 font)
  • Braille 
  • Audio CD

Just let us know what works best for you, and we'll make sure you receive the information in the format you need.

Online: My Novuna Personal account

Phone: Call us on: 0344 3755500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH



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