Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 14th July 2026

How to make a complaint?

We're here to help. If you've experienced an issue or have any concerns about our service, we want to hear from you.

Your feedback helps us improve, and we'd like to make things right.

If you'd like to make a complaint, here's how:

Online: Customer Portal

Phone: Call us on: 0344 375 5500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: complaintsteam@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH

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Registration for Android Device Users

How to make a complaint?

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