How to make a complaint?

We're here to help. If you've experienced an issue or have any concerns about our service, we want to hear from you.

Your feedback helps us improve, and we'd like to make things right.

If you'd like to make a complaint, here's how:

Online: Customer Portal

Phone: Call us on: 0344 375 5500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu) 

Email: complaintsteam@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH