Manage your Novuna Personal Finance account
Did you know you can manage your Novuna Personal Finance account online or via our latest app? Existing customers can register within minutes - you’ll just need your agreement number, email address, date of birth and postcode. Once logged in, you’ll be able to...
Download our latest app here
Enjoy account management at your fingertips with the Novuna Personal Finance app. Once registered, simply use biometrics to sign in easily - no need for passwords! There’s even an option to opt in to notifications to get the latest updates on your account.
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Manage your account online
Keep an eye on your account whenever and wherever you like thanks to our easy-to-use online platform. Login via a browser across a variety of devices.
Register or login
Speak to us over the phone
You can manage your account over the phone as well as using our online platform. Our Customer Experience team are available 9am to 6pm Monday to Friday.
Call 0344 375 5500Get help managing your personal loan
We want to make sure managing your personal loan is a smooth and simple process. If you’re looking for additional help and support, please contact our friendly team or read our online guidance.
Award-winning customer service
Whether you’re having trouble accessing your account or simply prefer to speak to someone over the phone, our customer service team are always happy to help. Call us or email the team.
Check out our FAQs
We cover everything from how to make payments to updating your details on our FAQs page, giving you the answers you need all in one place.
Existing customer FAQs
- Can I manage my account online?
- I’m having problems logging into my online account
- How do I make payments?
- Can I make extra payments?
- How do I update my Direct Debit details?
- Is there a cooling off period?
- How do I see how much I have left to pay?
- How do I get a settlement figure?
- How do I sign my loan agreement?
- Where can I see the full terms and conditions?
Can I manage my account online?
Yes, you can make payments, send secure messages, check your balance and much more via your online account. You can download the app via App Store or Google Play – alternatively, you can login via a browser.
I’m having problems logging into my online account
Information about our new PIN feature
Following customer feedback, we have introduced a 6 digit PIN to help you log into your account instead of using a memorable word.
You can still use the characters from your memorable word to log into your account and then change over to a PIN via the 'My Profile' page.
When setting your PIN, try to avoid easy sequences like 123456 or 111111.
If you have forgotten any of your login details then you can reset them using the link below.
You will only receive an email if the address entered matches that on your account, please check your junk folder too. If the email isn't in there and hasn't arrived after 20 minutes, please get in touch.
If you’re struggling to find your agreement number, it is noted near the top of some of the correspondence you've received from us about your agreement, such as your welcome email or an annual statement. Additionally, if you have a direct debit set up your agreement number is shown in your direct debit reference on your bank statement.
How do I make payments?
We will take your scheduled payment through Direct Debit on or around your due date each month until your agreement is completed. Once we have taken your final payment, we will stop requesting the Direct Debit.
Can I make extra payments?
Yes. Log into your online account and select 'Make a Payment' from the menu list then enter the amount you would like to pay.
How do I update my Direct Debit details?
You can update your details via your online account and selecting ‘change Direct Debit’ from the options.
If, at the time of your Direct Debit is in the process of taking your next payment, it will not be possible to update your Direct Debit details straight away.
Please note: We cannot accept a Direct Debit Instruction from a company bank account.
Is there a cooling off period?
Yes, you have 14 days to withdraw the agreement. If you don’t wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period or we'll assume you're happy with everything and you will be bound by the terms of your loan.
How do I see how much I have left to pay?
You can view your remaining balance and when your final payment is due by logging into your account.
How do I get a settlement figure?
You can get a settlement quote online or via the app. Select ‘Settle agreement’ from the list of options in the menu. This will show your current settlement figure and you can also make a settlement payment on this page.
How do I sign my loan agreement?
You can sign your loan agreement online using our e-signature service, this is a fast and simple way of signing your agreement and enables us to get the funds to you as quickly as possible.
If you have not signed your agreement within 30 days, your loan offer will expire, and another application will need to be submitted.