Last updated - 9th April 2026

Text Relay

Text Relay can make phone calls easier if you have a hearing or speech impairment. A Relay Assistant will type what our advisor says, and you can type your reply or speak, whatever feels most comfortable.

When you use Text Relay the assistant will introduce the call and guide you through how it works 

To use Text Relay, simply dial 18001 followed by the number you want to call. 

For more information Relay UK - homepage | Relay UK 

Online: My Novuna Personal account  

Phone: Call us on: 0344 3755500 (Monday to Friday 9am - 5pm)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH



  Back to Accessibility Support

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