Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 8th April 2026

How do I know if I have been a victim of a scam?

Scams aren’t always easy to spot. Look out for these common warning signs:

  • You’re asked for personal details
    Legitimate companies won’t ask for passwords or bank details. Ignore the message and contact the company using a trusted number.

  • Unexpected contact
    Be cautious of calls, texts, or emails you weren’t expecting — especially if they don’t use your name.

  • Pressure to act quickly
    Fraudsters create urgency. Reputable organisations won’t rush you or pressure you into payments.

  • Unusual payment methods
    Be wary of requests to transfer money, pay upfront, or use gift cards or vouchers.

  • Poor spelling or grammar
    Messages with obvious errors are often a scam.

  • Too good to be true offers
    Guaranteed returns or tempting rewards are a red flag. If in doubt, don’t proceed.

Online: If you think you’ve been a victim of fraud, you can report fraud by completing our fraud questionnaire

Phone: Call us on: 0344 3755504 (Monday to Friday 9am - 5pm)

Email: securityteam@novuna.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH



  Back to Fraud Concerns

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