How do I know if I have been a victim of fraud?

You may not always know if you've been a victim of fraud or fallen for a scam. Some of the tell-tale signs to look out for include:

• Unusual transactions on your bank or credit card statement
• Bills from providers you don't recognise
• Monthly bills you're expecting never arrive
• Random account login attempts on your computer or mobile
• Applications that you don't recognise appearing on your credit report
• You're unreasonably rejected for credit despite having a previously good credit history
• You're receiving unusual amounts of unsolicited calls, emails, messages or letters
  
  

If you think you’ve been a victim of fraud with Novuna, you can report this online by completing our fraud questionnaire.

You can also report it by calling our Security team on 0344 375 5504 (Monday–Friday, 9am–5pm, excluding bank holidays).