Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 14th July 2026

I've been asked for an upfront payment. What should I do?

Novuna Personal Finance will never request any upfront payments from any customers at any stage.

If you are asked to pay any fee or deposit for a loan upfront (before any finance is released) this is likely to be loan fee fraud. Please DO NOT make any advance payments, and please DO NOT provide any personal bank account or card details.

If you would like to clarify the legitimacy of any of our communications, you can get in touch with our team by:

Calling us on 0344 375 5500 (opening hours are Monday-Friday 9am-5pm)
Sending an email to securityteam@novuna.co.uk

Back to Fraud Concerns

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Registration for Android Device Users

I've been asked for an upfront payment. What should I do?

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