I've had communication from you but I think it's a scam. What should I do?

Please report any suspicious communication to phishing@novuna.co.uk.

Remember, please always exercise caution when reading emails, clicking links or opening attachments. Visit our page on protecting yourself against financial crime for guidance on how to spot a scam.

• Don’t give out sensitive information - Legitimate companies will never ask you to reveal information such as your PIN or your account log in details. If you receive a request like this, end the call and call back on a number you know to be genuine
• Exercise extreme caution when it comes to money - If a company asks you to pay upfront or advance fees or asks you to move money from one account to another, be extremely wary. Contact the company on a number or email you know to be genuine to verify the legitimacy of any request.
• Don't click unfamiliar links or open emails - If you get an unexpected email or text from a company and something doesn’t quite feel right, trust your instinct. Never click links, open attachments or call a number if you are not 100% sure the communication is from a genuine source
• Don’t bow to pressure - If someone is trying to rush you into action, take your time and don’t be afraid to challenge them.
  
  

If you are ever unsure about the authenticity of any communications you receive from us, please always check with us directly by calling 0344 375 5504 (lines are open 9am to 5pm, Monday to Friday).