What can I do if I see a search on my credit report from Novuna and I don't recognise it?

If you see a search on your credit file from Novuna and you do not recognise it, you should:

• Contact our security team immediately on 0344 375 5500 to discuss this
• The phone lines are open Monday-Friday 9am-5pm and our team will be able to provide further guidance on next steps to escalate the reporting process