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Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 14th July 2026

What can I do if I see a search on my credit report from Novuna and I don't recognise it?

If you see a search on your credit file from Novuna and you do not recognise it, you should:

  • Contact our security team immediately on 0344 375 5500 to discuss this
  • The phone lines are open Monday-Friday 9am-5pm and our team will be able to provide further guidance on next steps to escalate the reporting process

  Back to Fraud Concerns

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