Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 8th April 2026

Am I eligible to apply for retail finance?

To apply for retail finance, you must meet the below criteria:

  • You must be over 18 years old
  • You must work at least 16 hours a week, be retired with a pension or a home-maker with a partner in permanent paid employment
  • You must be a UK resident, and have been living here for the past three years
  • You must have a mobile phone number and email address
  • You must have a bank or building society account from which a Direct Debit can be taken
  • You must have a good credit history, with no outstanding County Court Judgements (CCJs)

Please be aware that meeting the above eligibility criteria does not automatically guarantee your application will be accepted. Our lending decision will be based on your personal and financial circumstances, credit history, the amount you wish to borrow and over how long.


Phone: Call us on: 0344 3519112 Opening hours: 9am - 6pm (Mon & Thu - Fri) and 10am - 6pm (Tue - Wed)

Email: loansteam@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH



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