Last updated - 14th May 2026

Why can't I register with my email address?

To register you must use the email address on your agreement.

If this has changed, please contact us before registering so we can update your details. 

If you share an email address with someone who already has an Novuna online account, you'll need to set up a new email address and let us know before registering.


Online: My Novuna Personal account

Phone: Call us on: 0344 3755500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH

  Back to Help With Online Account

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