Registration for Android Device Users

If you are an Android user and recently downloaded our new app, you may be experiencing issues scrolling to the 'Next' button to continue your registration. As a temporary workaround, please decrease the text size on your device or switch off easy mode. We are aware of the issue and are actively working on a fix. We apologise for any inconvenience and appreciate your patience.

Last updated - 14th May 2026

Why can't I register with my email address?

To register you must use the email address on your agreement.

If this has changed, please contact us before registering so we can update your details. 

If you share an email address with someone who already has an Novuna online account, you'll need to set up a new email address and let us know before registering.


Online: My Novuna Personal account

Phone: Call us on: 0344 3755500 Opening hours: 9am - 5pm (Mon - Weds & Fri) and 10am - 5pm (Thu)

Email: customerservice@novunapersonalfinance.co.uk

Write: Novuna Personal Finance, 2 Apex View, Leeds, LS11 9BH

  Back to Help With Online Account

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