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How should I make a complaint?

The quickest way to make a complaint is through our customer portal. Alternatively, you can give us a call on: 0344 375 5500*

Monday to Friday: 9am to 5pm

Weekends & Bank Holidays: Closed

You can also email directly at complaintsteam@novunapersonalfinance.co.uk 

You can also write to us at:

Novuna Personal Finance
2 Apex View,
Leeds
LS11 9BH

How we will handle your complaint? How long it will take? What to do if we can't reach an agreement Motor Finance Complaints What are my rights under Section 75 of the Consumer Credit Act? How do I make a Section 75 Claim?