Accessibility Support

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Translation Service

If you'd like to speak with us in another language, we're here to help. You can manage most queries by logging onto your My Novuna Personal account , or contact us by letter or email. If you would

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Taking card payment using keypad or IVR

If you would like to make a payment by phone, we offer an easy automated system that lets you pay using your telephone keypad or our interactive voice response (IVR) service. Customer Service Segment

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Can you send documents in braille, large print or audio?

If you need your correspondence in a different format, we're here to help. You can get in touch by phone, email, letter or by sending us a secure message through the Novuna Personal app. We can

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Text Relay

Text Relay can make phone calls easier if you have a hearing or speech impairment. A Relay Assistant will type what our advisor says, and you can type your reply or speak, whatever feels most

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Website Accessibility

We want everyone to have a smooth experience on our website so, we've gathered some helpful information about popular browsers and their accessibility options: Internet Explorer - Click here to see

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