Fraud Concerns

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What is CIFAS?

CIFAS are a not-for-profit fraud prevention membership organization. They are the UK’s leading fraud prevention service, and they manage the largest database of instances of fraudulent conduct in the

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What can I do if I see a search on my credit report from Novuna and I don't recognise it?

If you see a search on your credit file from Novuna and you do not recognise it, you should: Contact our security team immediately on 0344 375 5500 to discuss this The phone lines are open

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How can someone report fraud?

If you think you’ve been a victim of fraud, you can report fraud online by completing our fraud questionnaire. You can also report it by calling our Security team on 0344 375 5500 (Monday–Friday, 9am–

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I've had communication from you but I think it's a scam. What should I do?

Please report any suspicious communication to phishing@novuna.co.uk. Remember, please always exercise caution when reading emails, clicking links or opening attachments. Visit our page on protecting

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What is loan fee fraud?

Loan fee fraud is an attempt to scam individuals into paying an advance or upfront fee for a loan before any finance is received. If the fee is paid, the victim will never receive the loan originally

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