Help With New Application

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What is IDVerse?

IDVerse is the identity and verification system that is used by Novuna Personal Finance.  In some instances, if your application is referred, you may receive a link asking for ID verification via SMS

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What is Open Banking?

Open Banking is a secure way of sharing your financial information with trusted third‑party providers — but only if you choose to give permission. Instead of sending us bank statements, you can allow

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What should I do if the Open Banking link isn't working?

If you are experiencing issues with the open banking link: You can call our referrals team on 0113 518 1670 (Mon–Fri, 9am–6pm)  and they can send out a new link for you  Alternatively, you can email

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What is a credit lock?

A credit lock is when you apply a lock on your credit file. It is an extra layer of protection against identity fraud. When the lock is on, lenders can’t view your credit report, which stops

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Am I eligible to apply for a personal loan?

To apply for a loan with Novuna Personal Finance, you must meet the below criteria: Be aged 21 or over Be a permanent UK resident — we’ll need to know your address history from the last three years Be

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