Help With New Application

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Why have I been asked for pension documents?

If your application is referred and you’re due to reach State Pension age during your finance agreement, our referrals team may request proof of your pension. This helps us assess affordability and

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Help submitting ID?

Watch our quick video to see what the IDverse journey looks like Need more help

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Why have I been asked for bank statements?

Our referrals team have requested bank statements in order to complete the affordability checks on your application. Need more help

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Why have I received an ID link?

If your application is referred, we may send you a link by SMS or email to complete an identity check. Need more help

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Why have I been asked for benefit information?

Our referrals team may request details of any benefits you receive to help complete the affordability checks on your application. This information allows us to validate your income and ensure the

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