Help With New Application

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What does it mean when an application is referred?

If your application is referred, it just means we need to take a closer look at your details before we can make a lending decision. Our Referrals Team will manually review your application, and they

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What should I do if I have been asked for ID but I do not have any valid documents?

If you’re unable to provide a valid, in‑date form of photo identification (driving licence or passport), we would be unable to proceed with your application.

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How can I improve the chance of my loan application being accepted?

There really is no set way to improve your chances of a loan application being accepted, as every lender will use different scoring criteria to help them make a decision. Different personal loan

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Is there a charge that comes with using Open Banking?

No, you won’t be charged - using Open Banking to share your information with us is completely free To find out more about Open Banking, you can review our guide to open banking. Need more help

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How long can Open Banking data be accessed for?

We only request one‑time access, so we can view a single snapshot of your banking data at the moment you give consent. We won’t see any future transactions, but we may be able to view that same

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