Help With New Application

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How do I sign my loan agreement?

1. Once your application is approved, we'll email you a secure link for you to sign your loan agreement online.  2. Have your mobile phone ready, as you'll receive an authorisation code to complete

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How is Open Banking used?

We use open banking to help us make a responsible lending decision. The majority of people find it more convenient to allow the use of open banking. The process is much quicker as we can access the

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What should I do if I'm receiving an error message when I submit my ID?

 Different error messages mean different things. Below is a guide to what each one means and what you may need to do next. Verification Expired This means the link you were sent is no longer active.

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What information can the lender see on Open Banking?

If you give access, we can see: Your account name and balance Money coming in Your transactions (like Direct Debits and card payments) Key account features such as fees or overdrafts Think of it as a

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What should I do if the ID link does not work?

If you are having problems with the ID link, you can call our Security team on 0344 375 5504 for further assistance. Our phone lines are open Monday-Friday 9am-5pm.

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