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Help and Support

Got a question about your loan or need a hand with your account?

Our new Help Centre is the quickest place to find answers. From managing payments to updating your details, you’ll find clear, step-by-step guidance and answers to common questions - available anytime, whenever it suits you.

Top Articles

What is a Motor Finance Complaint?

Learn more

Can I make extra payments?

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Can I ask someone to help manage my account?

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How do I get a settlement quote?

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How do I register and log on to my online account?

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How to make a complaint?

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Updating direct debit details

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Can I delete my online account?

Learn more

Browse categories below

Managing Agreements

Managing Agreements

Payments

Payments

Help With A Complaint

Help With a Complaint

Money Worries

Money Worries

Help With Online Account

Help With Online Account

Fraud Concerns

Fraud Concerns

Help With New Application

Help With New Application

Accessibility Support

Accessibility Support

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*The rate you are offered may vary due to personal circumstances and loan amount. This loan is not permitted for business use. We reserve the right to change the offer without notification. All loans are subject to status.

Novuna Personal Finance is a trading style of Mitsubishi HC Capital UK PLC. Authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through www.fca.org.uk Registered Office: Novuna House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP. Registered in Cardiff under company no. 1630491. ICO registration reference Z5360808.